Anthony Torres

Longo Toyota responded

Thank you for taking the time to share your experience at Longo Toyota. We’re very sorry for the significant delay you experienced with your scheduled appointment and the inconvenience it caused to your day. We understand how frustrating it is to arrive for a set appointment time and not have your vehicle ready until several hours later. That is not the level of efficiency or respect for your time that we aim to provide, and we apologize for falling short. We also hear your concern about how this experience has impacted your confidence in returning, including future sales considerations. While we regret that this visit left you with that impression, your feedback is important and will be reviewed with our service leadership team.

Longo Toyota responded

Thank you for sharing your visit online and allowing us to review, research and respond. Due to the anominity of your screen name, we're unable to successful research what may have transpired. Because we're a dealership that cares, our service manager, Jesus Chacara would like the oppotunity to speak with you directly. He can be reached @ D: 626.567.0508 or E: jesus.chacara@longotoyota.com.

Longo Toyota responded

Thank you so much for taking the time to share your experience! We’re glad to hear our team was knowledgeable, efficient, and able to communicate with you promptly. It’s great to know we could answer all your questions and help make the process smooth. We truly appreciate your feedback and look forward to serving you again. Have a great weekend - Team Longo

Longo Toyota responded

We’re glad to hear that Anthony provided such reliable service. It’s great to know he keeps his promises and earns your trust. We appreciate your recommendation and look forward to serving you, your friends, and your family in the future! Team Longo

Longo Toyota responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Anthony Torres provided excellent service and kept his promise to have everything done on time. Your willingness to recommend us to your family and friends means a great deal, and we truly appreciate your support. We look forward to serving you again in the future!

Longo Toyota responded

We’re glad to hear your service visit went smoothly and that everything was completed in a timely manner. It's great to know our team delivered the level of customer service you expected. We appreciate the feedback and look forward to seeing you next time! Hurry back - Longo Service Team

Longo Toyota responded

Thank you Mr. Garza for speaking with our Service Manager, Jesus Chacara on January 29, 2025 and we're sorry for any sort of dissatisfaction this year and or even 3 years ago at another Toyota dealership. Your viewpoint has been noted and we look forward to serving you in the future - Team Longo

Longo Toyota responded

Thank you for sharing your valuable feedback! We are so happy to welcome you to our Longo family, and we truly appreciate you taking the time to speak with our Service Manager, Jesus Chacara, on December 11, 2024. Your input regarding areas for improvement will help us ensure that your future service visits are nothing short of exceptional.

Longo Toyota responded

Please accept our sincere apology for the unpleasant service experience. Our Service Management team is always taking the necessary measures, to ensure situations like yours are carefully examined so we can improve our business practices. Please know we let ourselves down, and even more importantly, we let you down and deeply regret the whole incident. Sincerely Team Longo

Longo Toyota responded

We truly appreciate the trust you’ve placed in Longo Toyota for your service needs. We look forward to building a lasting relationship and continuing to keep your vehicle in top shape - Team Longo