I trusted Longo Toyota with my 2013 Sequoia, but their
service department has repeatedly demonstrated mechanical incompetence and a willingness to falsify digital records to hide their mistakes. The issue
service department has repeatedly demonstrated mechanical incompetence and a willingness to falsify digital records to hide their mistakes. The issues began on May 10, 2025, when they performed an engine cleaning that amounted to a botched pressure wash of the engine bay.
Things escalated severely during a subsequent routine maintenance visit. Their own certified master technician failed my coolant check and officially recommended a water pump replacement. Service Advisor Anthony Torres explicitly told me to ignore his own technician's warning, blamed the visible fluid on "spillage" from a previous September 19 coolant service, and sent me out the door. Exactly 48 hours later, the vehicle severely overheated in downtown Los Angeles, leaving me stranded. I was forced to buy the exact OEM water pump directly from Longo’s parts counter so an independent shop could fix their mistake immediately.
When I demanded accountability, Longo management went into their database and scrubbed the previous $282.67 September 19 coolant service entirely from my Carfax report to hide the timeline of their negligence. Falsifying a vehicle's digital service history to dodge a repair bill is a deceptive business practice.
To make matters worse, I recently discovered they are utilizing automated "menu pricing" to systemically overcharge consumers. On November 18, 2025, they billed me $280.00 for a minor transmission fluid drain-and-fill. Dealer paperwork from another Toyota franchise confirms this minor service only requires 4.2 quarts of fluid, meaning Longo is drastically overcharging for a basic gravity drain. Avoid this service department at all costs; they will damage your vehicle, overcharge you for parts, and digitally delete the evidence.
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by Dumpsterhippo
Service Price Transparency
Oct 12, 2026 -
Longo Toyota responded
Thank you again for taking the time to share your feedback and for providing us with another opportunity to respond.
Our records indicate that your 2013 Toyota Sequoia was serviced at our facility on September 19, 2025, with 353,465 miles, for a coolant drain and refill. The vehicle later returned on December 11, 2025, with 363,203 miles for routine maintenance, at which time our inspection identified a leaking water pump.
We understand that, due to the cost of the repair, you elected to have the water pump replaced by an independent repair facility. In an effort to address your concerns and as a gesture of goodwill, we offered to reimburse the cost of the coolant service previously performed at our dealership.
We also recognize that these concerns have been shared on multiple review platforms, including Google, Yelp, and DealerRater, and that we have previously responded to similar comments. While we respect your right to share your experience, we believe it is important to provide the relevant service history and context so readers have a complete and accurate understanding of the circumstances surrounding your vehicle.
At Longo Toyota, we remain committed to transparent communication, comprehensive vehicle inspections, and delivering quality service to every guest. While we regret that we have not been able to resolve this matter to your satisfaction, we appreciate your feedback and the opportunity to provide additional context regarding your experience.
Like always excellent customer service, would never
trade it for another car service thank you
trade it for another car service thank you
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by rigobertoduchimaza
Sep 14, 2026 -
Longo Toyota responded
Thank you for the amazing review! We love hearing that our customer service continues to exceed your expectations. Your loyalty means a lot to our entire team, and we’re honored to be your trusted choice for service. Team Longo Toyota
Great fast service brought Tacoma in low air on tire.
It had a nail it was replaced same day. Also did my 40k service got me out in time to get to work @ sofi. Service guy was Anthony
It had a nail it was replaced same day. Also did my 40k service got me out in time to get to work @ sofi. Service guy was Anthony
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by Angelique
Service Price Transparency
Aug 14, 2026 -
Longo Toyota responded
We’re glad we could get your Tacoma’s tire taken care of and complete your 40K service while keeping you on schedule for work. We’ll be sure to recognize Anthony for providing fast and efficient service. We truly appreciate your business and are happy we could make the experience convenient and hassle-free. Have a wonderful weekend and hurry back - Longo Toyota Service team.
I arrived at Longo Toyota in El Monte at 2:20 PM.
For my 2:30 PM appointment
My car was not ready until 6:45 PM !!
I will not return to this dealership for future Maintenance Service again.
It’
For my 2:30 PM appointment
My car was not ready until 6:45 PM !!
I will not return to this dealership for future Maintenance Service again.
It’s too bad because Longo Toyota in El Monte
has the largest car dealership I have ever seen and I have plans to purchase a new Toyota Camry in the next few years, but NOT at this dealership because of a lot urgency and terrible appointment window time
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by raulcortez4
Service Price Transparency
Jun 24, 2026 -
Longo Toyota responded
Thank you for taking the time to share your experience at Longo Toyota. We’re very sorry for the significant delay you experienced with your scheduled appointment and the inconvenience it caused to your day. We understand how frustrating it is to arrive for a set appointment time and not have your vehicle ready until several hours later. That is not the level of efficiency or respect for your time that we aim to provide, and we apologize for falling short.
We also hear your concern about how this experience has impacted your confidence in returning, including future sales considerations. While we regret that this visit left you with that impression, your feedback is important and will be reviewed with our service leadership team.
Anthony Torres and the technician who serviced my car
were a complete disappointment and terrible.
were a complete disappointment and terrible.
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by Crystalvanessakim
Service Price Transparency
Apr 29, 2026 -
Longo Toyota responded
Thank you for sharing your visit online and allowing us to review, research and respond. Due to the anominity of your screen name, we're unable to successful research what may have transpired. Because we're a dealership that cares, our service manager, Jesus Chacara would like the oppotunity to speak with you directly. He can be reached @ D: 626.567.0508 or E: jesus.chacara@longotoyota.com.
Very knowledgeable and efficient.
Communicated w/ me in a timely manner and was able to answer all my questions.
Communicated w/ me in a timely manner and was able to answer all my questions.
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by Lailyn7
Service Price Transparency
Nov 14, 2025 -
Longo Toyota responded
Thank you so much for taking the time to share your experience! We’re glad to hear our team was knowledgeable, efficient, and able to communicate with you promptly. It’s great to know we could answer all your questions and help make the process smooth. We truly appreciate your feedback and look forward to serving you again. Have a great weekend - Team Longo
Anthony Torres is great service advisor.
always keep is promise and I would refer all my friends & family.
always keep is promise and I would refer all my friends & family.
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by Ted Cheu
Service Price Transparency
Nov 06, 2025 -
Longo Toyota responded
We’re glad to hear that Anthony provided such reliable service. It’s great to know he keeps his promises and earns your trust. We appreciate your recommendation and look forward to serving you, your friends, and your family in the future! Team Longo
Anthony Torres was excellent.
Will recommend all my family and friends. Always promise service done on time.
Will recommend all my family and friends. Always promise service done on time.
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by Ted Cheu
Service Price Transparency
Sep 02, 2025 -
Longo Toyota responded
Thank you so much for your wonderful feedback! We're thrilled to hear that Anthony Torres provided excellent service and kept his promise to have everything done on time. Your willingness to recommend us to your family and friends means a great deal, and we truly appreciate your support. We look forward to serving you again in the future!
Service was great!
! Awesome customer service. Had my car serviced in less than two hours. Keep up the good work!!!
! Awesome customer service. Had my car serviced in less than two hours. Keep up the good work!!!
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by Juan
Service Price Transparency
Aug 04, 2025 -
Longo Toyota responded
We’re glad to hear your service visit went smoothly and that everything was completed in a timely manner. It's great to know our team delivered the level of customer service you expected. We appreciate the feedback and look forward to seeing you next time! Hurry back - Longo Service Team
I spent six hours for an oil change and the two occasions
that I want that was not good experience my last two the first one the guy told me my truck was missing my Oil cup, which when I came home the oil cu
that I want that was not good experience my last two the first one the guy told me my truck was missing my Oil cup, which when I came home the oil cup it was inside my truck so I ended up buying one at the dealer which I was not supposed to this last time. The guy messed up my oil canister which it was not leaking oil and he said it was like that so I ended up getting another one. It’s just not good experience
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by rogelio garza
Service Price Transparency
Other Employees Tagged:
Ryan Walton
Jan 29, 2025 -
Longo Toyota responded
Thank you Mr. Garza for speaking with our Service Manager, Jesus Chacara on January 29, 2025 and we're sorry for any sort of dissatisfaction this year and or even 3 years ago at another Toyota dealership. Your viewpoint has been noted and we look forward to serving you in the future - Team Longo
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