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Longo Toyota of Prosper

Prosper, TX

4.9
1,417 Reviews
At Longo Toyota of Prosper, our guiding principle is “Taking care of our guests, one at a time.” We create superior guest experiences that exceed expectations at every touchpoint. Our goal is to create lifelong relationships by establishing trust and loyalty through integrity and transparency. We never charge over MSRP or add overpriced additional equipment on our great selection of new, certified used, and used cars. We are proud to be part of the DFW community and actively support educational and charitable organizations. Our knowledgeable and helpful team members look forward to serving the DFW and surrounding communities.
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2100 West University Drive

Prosper, TX

75078

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Showing 1,417 reviews

July 26, 2022

Did not check brakes as requested at 100m checkup . Now they are grinding ) weeks later since the pads are gone. Not good. More

by DW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pick one
Jul 27, 2022 -

Longo Toyota of Prosper responded

We wanted to acknowledge your posting on DR and apologize for your less-than-satisfactory experience. Because of the anonymity of DR, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Service Director, Daniel Sanchez at 972.346.5858. We look forward to hearing back from you

Jul 28, 2022 -

DW responded

Car was dropped off for repair this morning.

Jul 29, 2022 -

Longo Toyota of Prosper responded

Thank you for the update

July 25, 2022

Edwin and Carlos were amazing. Super helpful buying my new car, can’t recommend them enough. More

by Castillod1998
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Tillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Lopez
Jul 25, 2022 -

Longo Toyota of Prosper responded

From all of us @ Longo Toyota of Prosper - Enjoy what you drive!

July 24, 2022

Tony was forthright and clear in communication throughout the process of our car purchase. We found him to be refreshing. He made our experience simple and pleasant. More

by Raimieb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Longo Toyota of Prosper responded

Congratulations and welcome to Longo Family - Enjoy what you drive

July 19, 2022

Everyone I encountered at Longo Toyota Prosper was very helpful. These are very trying times we live in currently. I lost my car unexpectedly in a car accident. Stephen did everything he could to get me in More

by Sarah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anson Baker
Jul 19, 2022 -

Longo Toyota of Prosper responded

We're happy that your okay after your accident and we're honored you've chosen Longo Toyota of Prosper to handle your auto care needs. Welcome to our family and please stay safe!

July 19, 2022

Attended right when I walked through the door, has a great atmosphere and helpful people. Tony was so helpful and kind I really recommend him! More

by gladyscardenas80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Longo Toyota of Prosper responded

From all of us @ Longo Toyota of Prosper Sls Dept - we're honored to serve you and enjoy what you drive.

July 18, 2022

Easiest car buying experience I've ever had! Harrison made the process super simple and got me a great deal. The financing agent was very helpful and worked hard to get me a great interest rate, More

by Dawn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harrison Murphey, Olu Betiku
Jul 18, 2022 -

Longo Toyota of Prosper responded

We know you have many choices when selecting a brand | dealer and we're so honored Dawn to have been chosen to handle your auto care needs. Welcome to Longo Family

July 18, 2022

I am happy with the service that he provided me, he explained to me how long it will last, the cost and what they did to my car from the service. More

by gabygusal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Longo Toyota of Prosper responded

Thank you for selecting Longo Toyota of Prosper for your servicing needs. Hurry back - Team Longo

July 17, 2022

Not high-pressured; everyone was very friendly and professional, all facts were presented. Would recommend. More

by Babsjcase
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Longo Toyota of Prosper responded

From all of us @ Longo Toyota of Prosper - Congratulations!

July 17, 2022

Tony was an unbelievable resource in my search for a new truck. He made the process simple and easy and I would happily work with him again More

by Cal.Throck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Olu Betiku
Jul 18, 2022 -

Longo Toyota of Prosper responded

We're honored to serve you and enjoy what you drive- Team Longo

July 16, 2022

Highly appreciate the process of booking an appointment, provide guidances, reception of vehicle, briefing the servicing details, updates on the progress, explaining the final bill and handling the vehicle. More

by vvmurthivlr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Longo Toyota of Prosper responded

What a great way to start off our week @ Longo Toyota of Prosper - Thank you for the amazing shout out on DealerRater and please know how honored we are to serve you - Make it a great day and hurry back - Team Longo

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