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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
418 Reviews

418 Reviews of Longo Toyota of Prosper - Service Center

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August 17, 2024

Professional, courageous and attentive sales personnel and service advisors, special thanks to Randall Orsburn (RW) with sales and Seth Clay with services. More

by rabouk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randall Orsburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Longo Toyota of Prosper responded

Thank you for your feedback! We’re glad to hear that our sales and service teams, especially Randall Orsburn and Seth Clay, provided you with professional and attentive service. We appreciate your recognition and look forward to assisting you again in the future! Team Longo Toyota of Proser

July 30, 2024

5 star service and speed. Teams works great and is always focused on customer experience and satisfaction! More

by James P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Longo Toyota of Prosper responded

We know you have many choices where you service your Toyota and we're honored to have been selected your dealer-of-choice. Hurry back - Team Longo

July 27, 2024

Is the best dealer in USA I never change them is a family in side the place everyone is nice More

by Gracie
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Longo Toyota of Prosper responded

Thank you Gracie for being the most important part of our business. Team Longo Toyota of Prosper

July 25, 2024

I so appreciated that they gave me an appointment as soon as they heard about my flat tire! More

by cgparshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Longo Toyota of Prosper responded

We're happy the service team @ Longo Toyota of Prosper got you back on the road with peace-of-mind

July 20, 2024

Very helpful, answered all my questions and gave good advice on future appointments and invited further interaction and questions! More

by cjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lankford, Skylar Offutt
Jul 22, 2024 -

Longo Toyota of Prosper responded

Thank you CJB for the shout out on DealerRater and delighted the team @ Longo took wonderful care of you

July 17, 2024

Outstanding service department that is friendly and always has great communication.They are consistently excellent. More

by BLus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Longo Toyota of Prosper responded

Thank you for visiting Longo Toyota of Prosper service center and we cannot wait to see you again!

July 11, 2024

I waited over 2 1/2 hours just for a tuneup to check my car computer and fuel injectors. Terrible service! They need to manage their time better! They shouldn’t book customers they can’t service!! More

by Yana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth James
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Longo Toyota of Prosper responded

Kenneth James tried reaching you on Friday July 12, 2024 but was unsuccessful in reaching you to personally extend our apology for any delay your service visit may have caused. At your convenience Kenneth can be reached @ D: 972.347.5867 or E: kenneth.james@prospertoyota.com

July 06, 2024

Excellent and timely service. Clean environment, Courteous and friendly staff. They explain the service done and won’t charge you for what you do not need More

by Ore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Longo Toyota of Prosper responded

Please know Ore if you ever have any questions, please feel free to always call our dealership (Longo Toyota of Prosper), we're always here to listen and help

July 04, 2024

I’ve come in for service a few times now on both of my vehicles. Longo Toyota has treated me well each time. It’s more expensive to get the work I need done versus going to a local shop, but at least it’s More

by AMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Palencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Longo Toyota of Prosper responded

We're happy to help you keep your Toyota in tip-top condition using only OEM parts vs after-market. We're humbled to serve you AMP and we look forward to seeing you in the future.

July 02, 2024

I bought by Camry in 2020 and was treated so well by Harrison. I took it in for service the first few times , was so impressed with the service, so I have kept going back. Longo is the only place I t More

by lgmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Longo Toyota of Prosper responded

We never want you going anywhere else but Longo Toyota of Prosper for your auto care needs. Have a Happy 4th of July and hurry back

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