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Longo Toyota - Service Center

El Monte, CA

4.7
1,334 Reviews

1,334 Reviews of Longo Toyota - Service Center

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September 19, 2025

I purchased my Prius at Longo. New and pre-owned inventory excellent and competitively priced. Sales staff respectful and courteous Service dept large and very well organized. N More

by Yamashitasteven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2025 -

Longo Toyota responded

Thank you for taking the time to share your experience! We’re so glad to hear you’re enjoying your Prius and that both our sales and service teams have consistently met your expectations. It’s great to know you found our inventory competitively priced and our staff respectful and courteous. A special thank you for recognizing Mandi, she truly is one of the best, and we’ll be sure to share your kind words with her. Team Longo

September 17, 2025

If you’re looking for the best service advisor, look for Noli Evangelista. Very helpful and excellent customer service. More

by marknabong13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2025 -

Longo Toyota responded

We appreciate you highlighting Noli. It's great to know his helpfulness and commitment to excellent customer service made a strong impression. Team Longo

September 16, 2025

Good service. My truck is a show truck. I keep it free from dirt and scratches. However, my truck was spotty from car wash onsite at Longo. I need to take time to More

by kpworks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Longo Toyota responded

Thank you for sharing your feedback with us. We truly appreciate the care and attention you put into maintaining your truck, and we understand how important it is to keep it in pristine condition. We have shared your concerns regarding the spotty wash with our service managers and your service consultant, Mandi. Please be assured that we take this matter seriously and are committed to improving our service to meet your expectations. Team Longo

September 15, 2025

Noli Evangelista is the best service advisor! He explains why you need the recommended service. More

by juvy_cm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Longo Toyota responded

We’re glad to hear that Noli provided clear explanations about the recommended service. His ability to communicate effectively is a key part of the service experience we strive to deliver. Hurry back - Team Longo

September 14, 2025

Even though I didn’t make appointment but they gave me an excellent service. Thank you Bagio Galioto! More

by Bao Ngoc Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Longo Toyota responded

We’re glad to hear that your visit went smoothly, even without an appointment. It’s great to know that Biagio was able to provide you with excellent service. Make it a great day and please hurry back - Team Longo

September 14, 2025

Good experience everyone was very helpful and nice to talk to service department explain everything they were going to do on the car More

by Ralphy0707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Longo Toyota responded

We’re pleased to hear you had a good experience with our service department. It’s important to us that everything is clearly explained and that our team remains helpful and approachable throughout your visit. Team Longo

September 13, 2025

Julian was very helpful and attentive throughout the duration of the service process. He kept me informed and offered clear explanations to any of my questions. More

by el_juzzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Longo Toyota responded

Thank you for taking the time to share your experience with us. We’re so pleased to hear that Julian was helpful and attentive throughout your service visit. Keeping our guests informed and providing clear communication is something we take great pride in, and we’re glad Julian delivered that level of care. Team Longo

September 12, 2025

I like the service they are really professional Love to go there I recommend 100 percent More

by joeldhernandez48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Longo Toyota responded

We're honored to serve you and your auto care needs. Have a wonderful weekend and hurry back -Team Longo

September 09, 2025

Noli gives update all the time while I wait for my car service to be completed. Attentive to his customer. Thank you. More

by goad_tackle_0q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

Longo Toyota responded

We truly appreciate you sharing your experience. It's great to hear that Noli kept you well-informed and demonstrated such attentiveness during your visit. Your feedback highlights the level of care we aim to provide every day. Hurry back - Longo Toyota

September 08, 2025

Brought my Bz4X in for service & computer issues. Frances was very kind, professional and friendly. She went out of her way to take care of my car and address the issue. More

by Char
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frances Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Longo Toyota responded

Thank you for your kind words. We’re pleased to hear that Frances provided you with friendly, professional, and attentive service. Going the extra mile to take care of your Bz4X is exactly the kind of experience we strive to deliver. We appreciate your trust in us! Hurry back - Team Longo

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