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Longo Toyota - Service Center

El Monte, CA

4.7
1,227 Reviews

1,227 Reviews of Longo Toyota - Service Center

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May 01, 2025

Where to begin to tell you how amazing Zechariah Evans is at his job. Very well organized pays attention to very detail every time I have an issue with my vehicle. Also I make a 40 minute drive just because More

by isaijacobo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zechariah Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Longo Toyota responded

Your trust and loyalty—especially making a 40-minute drive to work with him—mean a great deal to us. Zech’s attention to detail and dedication to his work are exactly the qualities we strive for in our service, and we’re glad they’ve made a difference in your experience. Team Longo

May 01, 2025

Agustin has been very helpful every time I have come in and provides an excellent service. More

by josue.escobar1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Longo Toyota responded

Thank you for sharing your experience with us. We're glad to hear that Agustin has been helpful each time you've visited and that you've received excellent service. Team Longo

May 01, 2025

Agustine was nice guy and give me good discount to fix my car.thank you More

by Danish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Longo Toyota responded

We're glad to hear Agustin was helpful and able to assist you with a good discount to get your car fixed. We appreciate your kind words and are always here to provide honest, reliable service. Thanks again for choosing us! Longo Toyota

April 30, 2025

The Longo service staff is very efficient, courteous and knowledgeable. I was kept informed at every step in the service process. I have been a loyal Longo / Toyota customer since 1990 and would not conside More

by debramirez1261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zechariah Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Longo Toyota responded

Thank you for your loyalty and kind words! We're honored to have earned your trust since 1990. Our team takes pride in keeping our guests informed and delivering reliable, top-tier service. We're grateful to be your dealership of choice and look forward to continuing to serve you - Team Longo

April 26, 2025

Great customer service. I had the pleasure to be assisted by Max Hernandez. Very knowledgeable and explained in detail the service my car needed. More

by Lgomez0303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Longo Toyota responded

Thank you for choosing us for your vehicle’s service! We're so pleased to hear that Max Hernandez provided you with excellent customer service. He’s dedicated to ensuring every customer is fully informed, and it’s wonderful to hear that he explained everything in detail regarding your car's needs. Team Longo Toyota

April 25, 2025

Over all is ok, the only thing I am not happy is the intake person who has no knowledge about the car that I have then refereed to manger, but manger said that this issue ( dash display is dark) is norm More

by Mpoon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ariel Ramirez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Longo Toyota responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our intake process didn’t meet expectations. We understand your concern regarding the dash display brightness on your RAV4. When our consultant, confirmed that your display was set to maximum brightness she wanted to consult with our manager, Matt, who explained how the brightness adjusts automatically. However, we understand that it still appeared dim to you. We want to make sure your concern is thoroughly addressed. If you’re open to it, we’d really appreciate the opportunity to speak with you directly to gather more details. Please feel free to contact Rob McGuire, Service Manager @ D: 626.652.3610 or E: rob.mcguire@longotoyota.com

April 24, 2025

I get my car serviced here. The staff who’s been helping me all these years have been super helpful and I’ve always been pleased with the service they provide to my car. More

by PMV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Longo Toyota responded

Thank you so much for taking the time to share your experience on DealerRater. We’re truly grateful for your kind words and for being a loyal customer over the years. It means a lot to hear that our team has consistently provided you with helpful, dependable service — it's exactly what we strive for every day. Team Longo

April 23, 2025

LOVE MY RAV4HYBRID! LOVE THAT THE FIRST 5 SERVICES ARE FREE!! In at 1:45 pm for 1st service, out by 3:30pm! More

by eharada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Longo Toyota responded

Thank you so much for sharing your experience! We're thrilled to hear that you’re loving your RAV4 Hybrid and that our complimentary service program has made things even better. We're glad your first service visit was smooth and efficient—just how it should be! We truly appreciate your kind words and look forward to continuing to serve you. Enjoy every mile in your RAV4 Hybrid! Team Longo

April 21, 2025

Always a pleasure getting my car maintenance at Longo. Max was very helpful and thorough, explaining what my car needed and providing options. The estimation of wait time are accurate. More

by Elisa Cardenas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Longo Toyota responded

Always great to hear when visits go smoothly. Glad Max was helpful and clear in explaining everything, and that the wait time matched expectations. We’ll be here whenever your car needs us again. Team Longo

April 21, 2025

I’m always happy with their Service Alex Leyva is a very nice and great person he is always very helpful and is always there if I need anything I really appreciate how attentive Alex is thank you for the gr More

by Carmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Longo Toyota responded

We truly appreciate you taking the time to share your experience. It's great to hear that our service continues to meet your expectations, and we're especially pleased to know that Alex has been such a consistent and helpful presence. Your kind words about his attentiveness and support reflect exactly the type of care we aim to provide. We'll make sure Alex and the team hear your feedback—it means a lot. Hurry back - Team Longo

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