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Longo Toyota - Service Center

El Monte, CA

4.7
1,324 Reviews
Call Service Center (626) 652-3217

1,324 Reviews of Longo Toyota - Service Center

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August 31, 2025

Anthony Torres was excellent. Will recommend all my family and friends. Always promise service done on time. More

by Ted Cheu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 30, 2025

This dealership provides excellent service. I have been going to them for seven years now and they always deliver quality service. More

by jay from W Covina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 28, 2025

Made my appointment and was greeted with great customer service and the wait time was fantastic, which I was surprised bc usually my wait is lo ger than 3 hours. I received great news that my car is good More

by susanatrevino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Longo Toyota responded

Thank you for taking the time to share your experience! We're so pleased to hear that you were greeted with great customer service and that your wait time was shorter than expected. It's always wonderful when we can deliver both efficiency and good news—especially when it means your vehicle is in great shape! Alex and the entire team truly appreciate your kind words and look forward to assisting you again in the future

August 28, 2025

Be careful — they deny warranty claims over simple dash cam installations with no real proof. If this is how they treat customers, think twice before trusting them with your car. More

by lhq518vip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2025 -

Longo Toyota responded

Thank you for sharing your feedback both on DealerRater & Google. After reviewing your visit, we found that the technician diagnosed code U023A87, lost Communication with Image Processing Module. Our technician attempted to clear the code by removing the aftermarket accessory, but unfortunately, the code returned. Since the issue appears to be related to an aftermarket component, it is not covered under warranty. We hope you understand our position in this matter. If you'd like to review photos taken during the inspection, please feel free to contact your service consultant

August 27, 2025

Great service! My car looked really good for a dent repair just like new! Thank you Wendy nava and longo team! More

by davila851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2025 -

Longo Toyota responded

Thank you for your kind review. We are delighted to hear that you were pleased with the results of your dent repair and that your vehicle looks as good as new. Wendy and the entire Longo team are committed to delivering exceptional service, and your feedback affirms our dedication to excellence. We truly appreciate your trust in us and look forward to assisting you again in the future.

August 25, 2025

Albert was very good. Closing Alittle slow in returning the car but good overall. Keep getting better More

by Buddhaboy8888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2025 -

Longo Toyota responded

Thank you for your honest feedback! We're glad to hear Albert took good care of you, and we appreciate your patience during the closing process. Your input helps us continue to improve, and we’ll definitely use it to keep getting better. We hope to serve you even more efficiently next time!

August 23, 2025

I was really impressed with the customer service. From the moment I walked in, the team was welcoming, professional, and attentive. They made sure I understood what needed to be done, answered all my More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2025 -

Longo Toyota responded

Thank you so much for your thoughtful review! We’re thrilled to hear that our team made a great impression and ensured your visit was smooth and informative. Providing clear communication and top-notch service is always our goal. We truly appreciate your support and look forward to serving you again in the future! Longo Toyota

August 16, 2025

Thanks for the service ! !!!thank to Noli evangelista very kind en profesional very fast and puntual service thank you !!!! More

by Victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

Longo Toyota responded

Huge thanks to you for this fantastic review. Noli's kindness, and professionalism shine every time. We’re lucky to have him—see you soon!

August 11, 2025

Service agent Max Hernandez was very helpful and nice. Waiting period was faster than usual More

by ev3rytim3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2025 -

Longo Toyota responded

Thank you for sharing your experience! We're glad to hear that Max Hernandez provided helpful and friendly service, and that your wait time was shorter than expected. We always aim to make your visit as efficient and pleasant as possible - Team Longo

August 08, 2025

Noli is amazing! Very personable and efficient! He takes very good care of my automotive needs! More

by melidasmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ignacio Vidal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2025 -

Longo Toyota responded

Thank you for your kind words. We're pleased to hear Noli provided efficient, personalized service for your automotive needs. Have a great weekend - Team Longo

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