Back

Longo Toyota - Service Center

El Monte, CA

4.7
1,241 Reviews

1,241 Reviews of Longo Toyota - Service Center

Sort by
July 24, 2021

Very friendly and efficient staff. Ayyala Alexander was so helpfull. I really thank you sir. Staff at the register were welcoming and helpfull. I would like to rate 10 stars . ✌️🤘🤝🙏 Thanks ! More

by nancharaiahthatha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Longo Toyota responded

Thank you for your 5 STAR review on DealerRater and sharing your experience. We're honered to serve you, see you on your next visit - Team Longo

July 20, 2021

Hi This Tundra is my 3rd car from Longo Toyota ;I Hi This Tundra is my 3rd car from Longo Toyota ; I love the car I love the customer service plus after service on my cars Definitely comi More

by gsd595
Customer Service
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenny Cabrera-Tellez
Jul 20, 2021 -

Longo Toyota responded

Thank you so much for your loyalty to Longo Toyota.

July 19, 2021

Excellent service Lesley was extremely helpful and kind. It was my first time getting my car serviced. I really enjoyed it and the wait time wasn’t too long. More

by Gzz730
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lesley Torres
Jul 20, 2021 -

Longo Toyota responded

Good Morning - it's Longo Toyota wanting to say THANK YOU for trusting Lesley and the team @ Longo with your servicing needs. Make it a great day!

July 19, 2021

They picked up my car right on time and brought my car back after the 10,000 mile service. Excellent communication from the beginning to the end. More

by Cara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Guerrero
Jul 20, 2021 -

Longo Toyota responded

We're delighted to read the team @ Longo Toyota met your servicing needs and please hurry back.

July 16, 2021

I needed to get my rav4 in today to make sure it was ready for the drive to Las Vegas on Sunday to see a friend that is on hospice. They had no appointments until tues but Johan was kind enough to work More

by Jeannette.pridham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johan ramirez
Jul 19, 2021 -

Longo Toyota responded

It is great to read you were able to get in to service and be assisted by Johan. Thank you for entrusting us with your car needs, we are glad you were able to drive to Las Vegas safely to see your friend.

Jul 25, 2021 -

Jeannette.pridham responded

Headed home from Las Vegas tomorrow, Monday July 26. So glad the brakes and tires are in top shape because it has been over 100 degrees and tomorrow on my drive home rain is predicted. Thank you for taking such good care of my car.... and me.

July 10, 2021

This dealer offers customers many convenient ways to get your vehicle serviced. My car was picked up and delivered to my home. I will use this service again. More

by gocriss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Longo Toyota responded

Happy Monday and thank you for the shout out on DealerRater. We know you have many choices when selecting a servicing dealer and honored you've chosen Longo to handle your car care needs. Hurry back - Team Longo

July 09, 2021

I have always received great service from my service advisor Eric Cheng. He gets me in & out in an hour or an hour & a half. The expectations are clear, precise & he communicates very well. Considering More

by Albertpark855
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota & Eric Chung with your servicing needs and we certainly do appreciate, your time and efforts in recognizing Eric. Have a great weekend and hurry back - Team Longo

July 07, 2021

Good service. Efficient. Good waiting area positing people. Nice amenities while waiting. Have and will continue to be a customer and recommend to others as I have in the past More

by Jose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Longo Toyota responded

Thank you for the shout out on DR about your service visit to Longo Toyota. I will certainly make sure to send a copy of this review over to Eric, I know it's going to make his day - Team Longo

July 04, 2021

I think Toyota care package is good deal. Check-in process is easy. Plenty of waiting area for customers and it's clean with amenities. More

by Happy June
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Longo Toyota responded

Thank you Happy June for your trust in our dealership - Hurry back - Team Longo

July 04, 2021

When you don’t have an appointment they make you wait a long time even when apt line is empty. More

by Herbertgutierrez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Ayala
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Longo Toyota responded

Good Morning Mr. Gutierrez, we're sorry to read of the dissatisfaction your had while visiting our service center. As you can imagine, being a high volume dealership both in Svc & Sls, or a highly sought after restaurant and or doctor's office, appointments are encouraged although not necessary. We do our best to serve our guests in a timely manner and apologize if your unexpected visit was delayed. We appreciate you sharing your viewpoint.

...
108
...