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Longo Toyota - Service Center

El Monte, CA

4.7
1,241 Reviews

1,241 Reviews of Longo Toyota - Service Center

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July 03, 2021

Extremely easy process in and out of service in timely manner . Comfortable waiting area and Starbucks . Love the service and everyone makes you feel like a v.I.p. More

by Pawbdog1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs and hurry back

June 30, 2021

Customer service are friendly, the repairs are good and done on time, I like Longo, they call me make sure I know about my car have a safety recall, and set up the appointment for the repair. More

by raylaw6668
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater about your service visit with Longo Toyota and appreciate your efforts, in recognizing one of our team members, Mandi. She's certainly one of the many reasons why Longo is Longo - Have a safe holiday weekend - Team Longo

June 30, 2021

Matthew Menendez is awesome! He was very professional, courteous, and expedited my process. I travel 50 plus miles and always end up back at Longo Toyota because of the exceptional service that I receive More

by ctaksas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Menendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Longo Toyota responded

Thank you so much for entrusting Longo Toyota and driving the miles you do to come and see us. We're honored to serve you. Have a wonderful & safe holiday weekend and hurry back - Team Longo

Jun 30, 2021 -

ctaksas responded

Good service in these times is far and few! Your welcome. God Bless and be safe. Taksas.

June 29, 2021

This was a longstanding issue and I am really impressed and thankful of how your guest relations supervisor Laura Montes resolved the issue. Thanks, Laura! More

by Pererapeter
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Montes
Jun 30, 2021 -

Longo Toyota responded

We're delighted to read of the caring attention you received by one of our team members, Laura Montes and couldn't agree with you more about her efforts & dedication in assisting our guests. Make it a great day - Team Longo

June 26, 2021

Thank you Longo Toyota, 3534 peck rd, El Monte, CA 91731 More

by Vincent Lim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
Jun 28, 2021 -

Longo Toyota responded

Thank you so much and hurry back - Team Longo

June 26, 2021

He was really specific about the needs of the car very pleased with him, he was really nice explaining the need of my car. Thank you More

by rosamanriquez40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Longo Toyota responded

What a great way to start our week @ Longo Toyota with such a kind review posted on DealerRater - Thank you for entrusting our dealership with your car care needs. Hurry back

June 24, 2021

We had at 8 AM appt and it took almost 5 hours for a standard tune up. Then the car wash dislodged our weather strips.LONGO was a disaster today. No apologies no restitution. will not go back. Horrible More

by Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Martin Torres
Jun 25, 2021 -

Longo Toyota responded

Good Morning, I had the pleasure of communicating with your wife yesterday (June 24th) via text and would like to take this opportunity to apologize to you as well in the behalf of our dealership. We're so sorry that we let both you and your wife down yesterday. Rob McGuire our Service Manager is taking this matter and discussing it with all the team members involved. Thank you for sharing your viewpoint and because of it, we will be a better ran dealership today than we were yesterday.

June 21, 2021

My Technician was Danny Guerrero, I took my car for the recall & wash and wax. Danny was an excellent and ver professional gray employee. Thank you for great services. More

by Lucy Salazar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Guerrero
Jun 22, 2021 -

Longo Toyota responded

Thank you Ms. Salazar for such a kind viewpoint shared on DealerRater and certainly appreciate your efforts in recognizing one of our team members, Danny. Make it a great day and hurry back -Team Longo

June 10, 2021

Brought our Camry for its complimentary 5,000 mile service and met Daniel Lopez, I was in a hurry to make it to my next appointment and Daniel, Adrien, and Naomi (cashier) returned my car in a timely More

by Tinzzy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez, Adrian, and Naomi (Cashier)
Jun 10, 2021 -

Longo Toyota responded

Thanks for your 5 Star DealerRater review. We are delighted to hear everyone did an excellent job in servicing you and allowing you to get to your next appointment in time. We know this is important to you. Thank you for entrusting us with your vehicle needs and see you on your next visit. Team Longo

June 09, 2021

Vehicle was serviced at a timely mannerService rep was Vehicle was serviced at a timely manner Service rep was very helpful. Very detailed with explaining what was required. Didn’t miss any of my concerns More

by Yvette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Longo Toyota responded

Yvette Thank You for the shout out on DealerRater. We are delighted you had a great experience with everyone here at Longo. Enjoy your day and have a great weekend!

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