Longo Toyota - Service Center

On 06/26/10 I had an appointment at 1230pm to service my 2007 yaris; I was told it will be ready at 4pm.The car was not ready until 425pm . Before I paid I asked the service advisor if the maintenance butto 2007 yaris; I was told it will be ready at 4pm.The car was not ready until 425pm . Before I paid I asked the service advisor if the maintenance button has been reset he replied yes. I went outside and waited until 440pm to get the car and sure enough when I started the engine the light was flashing and was not reset. The car had to go go back to be taken care of and it was returned 5 minutes later. The car was not ready on the promised time and what upset me is I asked about the light and was told yes it was reset when it was not. I drove from Orange county got there on time and waited 4 hours and your employees did not perform their jobs as they were suppose to. I had another incident with your people on 12/21/2009 when I took the same car for service and the technician did not fasten the caps and the car was making a noise and I did call you and spoke to you about it. It looks like it is a continuous issue with your service department and negligence is an issue and form last December it does not look like it is fixed and if it is happening to my car I am sure it is happening to others.What will you do if it happened to you ? I bought three cars from your dealership in 2005 and 2007. And since I bought the last 2 cars in August 2007 I have been driving each time 62 miles to service the cars for the past 34 months and this this the second time I had an issue which will raise the following questions: Trust and honesty . I need from you in writing an explanation what will you be doing about it last time I received a call from you and the service department assuring me that this will be taken care of and it was not.Toyota has had a lot of bad publicity lately and does not need any more. invoice c56603 date 06/26/10 tag 3176 Malek N Erem rust More

I have had a long relationship with Longo Toyota. I bought my Prius there in 2003 and have had all my maintenance done at Longo. I have almost always had exceptional service. Today though even this bought my Prius there in 2003 and have had all my maintenance done at Longo. I have almost always had exceptional service. Today though even this great service was exceeded! I had an appointment for service and met with the service rep I was assigned to. I had a small concern about that rep and brought it to the attention of Young Tea. WOW! From that moment on I got the best customer service ever! Young kept me informed about the status of my car and even personally inspected the car after it was detailed. Thanks so much to Longo, Joanne Hamilton to whom I also spoke and especially to the star of this service show - Young Tea! More

Took my FJ in for a brake job on 4/14/10. My overall experience surpassed my expectations. I received the upmost courteous and professional service from Kirk Wallace and Joanne Hamilton (Guest Relations experience surpassed my expectations. I received the upmost courteous and professional service from Kirk Wallace and Joanne Hamilton (Guest Relations). I will definitely recommend and be a returning customer. I live in Pasadena and don’t receive this kind of service from my local dealerships. Thanks again. XA More

Joanne Hamilton, Guest Relations, was great. She greeted me when I got out of my car and put me at ease. She was a lot of fun yet professional. She was a friendly face and went out of her way to help me. me when I got out of my car and put me at ease. She was a lot of fun yet professional. She was a friendly face and went out of her way to help me. She was there when I arrived and facilitated getting my vehicle to me when it was time for me to leave. Longo has a jewel in Joanne....keep her! More

Today I had the pleasure of meeting Joanne Hamilton who was very friendly and made sure that my service appointment was a pleasant experience for myself and my daughter. Just one more wonderful thing about was very friendly and made sure that my service appointment was a pleasant experience for myself and my daughter. Just one more wonderful thing about Longo and more evidence that the employees here actually enjoy their work! More

I have been to the dealership twice for service on my Camry. I was very pleased each time. The sales writers were very professional and helpful and I especially remember a woman, Joanne Hamilton. she Camry. I was very pleased each time. The sales writers were very professional and helpful and I especially remember a woman, Joanne Hamilton. she was professional, friendly, courteous and I was very pleased with her making every effort to make sure I was happy with my service. Overall, I would rate this dealership the top that I've been too and would highly recommend it. More

Longo Toyota has been my best auto service experience of any and all dealerships I've dealt with! My wife and I bought a new Sienna and came for service here. The employees couldn't be nicer, and the serv any and all dealerships I've dealt with! My wife and I bought a new Sienna and came for service here. The employees couldn't be nicer, and the service quality was great! Our rep was Alex Perez. He was great and thorough. We had a long and pleasant talk with Joanne Hamilton in the lobby while enjoying the amenities provided there. Overall, just a great and positive experience at Longo. We will recommend them to all our friends and family. (I am writing this rating and checking my email in the internet-ready waiting room they have provided while they service our vehicle. They are very considerate of our time! :) More

Brought in my 04 Tacoma 4x2 for an oil service, tire rotation and chips on my windshield to be filled in. I informed Rob McGuire that my budget is a little tight due to the fact that I lost my job a few rotation and chips on my windshield to be filled in. I informed Rob McGuire that my budget is a little tight due to the fact that I lost my job a few months back. Rob made sure that I had the services that I needed and issued me a discount. Just so happened that another 300+ Toyota owners decided to service their cars on the same day. The employees that work for Longo Toyota are all professional and courteous. I can't say enough about the Grey Team especially Rob McGuire, he is truly a gentlemen and a scholar and those are very rare to find. Find out for yourself, come in and ask for Rob McGuire (Grey Team) You won't be disappointed. More

excellent service dept., Tom Ryan will do his best to work within your budget. he "gets" customer service. i've been taking my cars to him for 20 years. Joanne is also very helpful. i had to have my t work within your budget. he "gets" customer service. i've been taking my cars to him for 20 years. Joanne is also very helpful. i had to have my truck towed in after hours, and she was still there, and took care to get it placed properly to be seen, and the repairt cost less than the quoted price.. Longo is THE gold standard. More

I purchased a 2004 Sequoia in late 2009, and my 3 month warranty was about to expire, the service area was able to repair the concerns at no cost to me. The shuttle service was great, they shuttled me to w warranty was about to expire, the service area was able to repair the concerns at no cost to me. The shuttle service was great, they shuttled me to work and they picked me up when my car was ready. Thanks Joanne for the effort to get me back on time. More