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Longo Toyota - Service Center

El Monte, CA

4.7
1,245 Reviews
Call Service Center (626) 652-3217

1,245 Reviews of Longo Toyota - Service Center

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December 18, 2024

I love this dealership. I’ve been going to this dealership for many many many years and everybody’s respectful. You get good quality work Fast service More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hui
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Dec 18, 2024 -

Longo Toyota responded

Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you’ve had such a positive experience with us over the years. We truly appreciate your loyalty and kind words about our team, the quality of our work, and our fast service. It’s always our goal to provide the best experience for our customers, and we’re so glad to hear we’ve succeeded in doing that for you. Team Longo

December 17, 2024

Love Longo. My last two cars bought at Longo. Almost always professional although my last visit someone stole some money out of my car. :/ More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

Longo Toyota responded

Thank you for your feedback. We take comments like this very seriously, as we are committed to maintaining the highest standards of professionalism and integrity at Longo Toyota. Rest assured, we will not tolerate any theft, and we are deeply concerned by your experience. We would like to address this matter directly to ensure it is fully resolved. At your convenience, please feel free to contact Jesus Chacara, our Service Manager, at (626) 567-0508 or via email at jesus.chacara@longotoyota.com. We are eager to investigate this incident and take the appropriate actions.

December 15, 2024

Good service friendly people,Mr Albert Lopez gave me a excellent service, thank you so much Mr Lopez. More

by Amalia Olivares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Longo Toyota responded

Thank you for sharing your positive experience! We're glad to hear that you received excellent service from Mr. Albert Lopez. We’ll be sure to pass along your kind words to him. We appreciate your feedback and are happy to know you had a great experience with our friendly team @ Longo Toyota

December 15, 2024

Max was amazing and provided excellent service for my recent visit. Thank you Max! Keep up the great work! More

by melissamui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Longo Toyota responded

Thank you for sharing your positive experience! We’re so glad to hear that Max provided excellent service during your recent visit. We’ll be sure to pass along your kind words to him. Keep up the great work, Max! Happy Holidays - Longo Toyota

December 15, 2024

Sam is a conscientious and professional person who manages his time well, arranges his work well and makes his guests feel at home. good service! More

by Winnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Ng
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Dec 16, 2024 -

Longo Toyota responded

Thank you for your thoughtful comments! We’re glad to hear that Sam provided you with conscientious and professional service. It’s great to know that he managed his time well, arranged his work efficiently, and made you feel at home. We appreciate your recognition of his excellent service and will be sure to pass along your kind words to him! Team Longo

December 15, 2024

Very clean, staff communicates well, plenty of seating in waiting area, and good choices for food and drink. More

by Julieannecervantez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zechariah Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Longo Toyota responded

Thank you for sharing your positive experience! We're so glad to hear that you found our facility clean, with great communication from the staff. It's wonderful to know that the waiting area was comfortable with plenty of seating and that you enjoyed the food and drink options. Hurry back - Team Longo

December 13, 2024

Terrific service as usual. Timely and efficient. Also very friendly. Would recommend this dealership for its sales and service both. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian, Biaggio
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Dec 13, 2024 -

Longo Toyota responded

We sincerely appreciate you taking the time to share your positive experience with us. It’s great to know that you found our service to be both timely and efficient, as well as friendly. Your recommendation means a lot to us, Happy Holidays - Team Longo

December 10, 2024

Very efficient and a great facility. They are very organized. Communication could have been a little better. I asked a question and it wasn’t communicated to me. I had to call my service More

by djcastillo2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Longo Toyota responded

Thank you for sharing your valuable feedback! We are so happy to welcome you to our Longo family, and we truly appreciate you taking the time to speak with our Service Manager, Jesus Chacara, on December 11, 2024. Your input regarding areas for improvement will help us ensure that your future service visits are nothing short of exceptional.

December 09, 2024

Excellent experience every time. Excellent staff. This is why I stay with Longo. Thank you! More

by Aldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Longo Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you consistently have an excellent experience with our team at Longo. Your loyalty means a lot to us, and we’re grateful for the opportunity to continue serving you. Team Longo

December 08, 2024

Great staff! They are very professional here and care about their customers! They took care of my truck for a recall and everything was done correctly! More

by jlobos23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mandi Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Maximilian (Max) Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Longo Toyota responded

Thank you so much for your fantastic review! We're so happy to hear that you had a positive experience with our team and that your truck’s recall was handled smoothly. At Longo Toyota, we take pride in providing professional service and ensuring our customers feel well cared for. If you need anything else in the future, don’t hesitate to reach out – we're always here to help!

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