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Longo Toyota - Service Center

El Monte, CA

4.7
963 Reviews

963 Reviews of Longo Toyota - Service Center

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February 23, 2024

Service advisor was very straightforward about what had to be done to my truck, very concise and knowledgeable. When he said that the service will take about 1 1/2 hours, I received a text from him telling More

by melfer 321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bernal
Feb 23, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota service department and happy to know the time-frame of service exceeded your expectations. Have a great weekend and hurry back

February 22, 2024

I have been patronizing Longo Toyota for decades. I have confidence in their professionalism. Even though I live in a city with a Toyota dealer in town, I commute to Longo for vehicle service. More

by springh2obagel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Longo Toyota responded

Thank you for allowing us @ Longo Toyota Svc Dept to earn your business. Make it a great day

February 21, 2024

Clean, Good service , Excellent customer service. I love to have my service at this location. More

by yeky97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Longo Toyota responded

We enjoy having you as a guest of Longo Toyota.

February 21, 2024

Bad customer service workers bad attitude didn’t do anything they promise didn’t return my car on time More

by Danny454ss2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Longo Toyota responded

Thank you for talking with our Service Manager, Matthew Menendez today (Feb 21, 2024) in detail about your experience, We look forward to seeing you again in the next week or so. Team Longo

February 21, 2024

I like to go Longo Toyota for my car, because it is very easy to make an appointment and modified when needed. More

by kuorn2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota service center for your auto care needs.

February 21, 2024

They are always so cordial and cats always checking in. Never hesitating to ask before any action taken. More

by Rodriguez_adriana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Longo Toyota responded

Thank you Adriana for entrusting our company (Longo Toyota) and team (JJ) to handle your servicing needs. Make it a great day

February 20, 2024

Great dealership and everyone is kind and helpful. Will continue taking my car there in the future for all its maintenance. More

by Cerda_crystal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frances Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bree'Ann Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Longo Toyota responded

We're happy knowing you got back on the road with peace-of-mind after your service visit @ Longo Toyota.

February 19, 2024

My car is maintaining service, I explain my car what is the problem, the guy is very friendly to respond to me, he is a good service. More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Hernandez
Feb 19, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota service center

February 17, 2024

I’ve always purchased my Toyotas from Longo. Great customer service, highly recommend this dealership! More

by George Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Estrada
Feb 19, 2024 -

Longo Toyota responded

Thank you Mr. Moore for your ongoing loyalty to our dealership. Longo Toyota never wants you going anywhere else but our dealership for your auto care needs. We're honored to serve you!

Feb 19, 2024 -

George Moore responded

Your welcome

February 17, 2024

Hi I did not like the service at all! I told the tech I wanted synthetic oil. He said yes, when I payed. The paperwork did not say what kind of oil. I asked the lady at the counter, More

by EO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Chung
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Longo Toyota responded

Thank you for speaking with our Service Manager, Rob McGuire on Saturday Feb 17, 2024. Please know if you have any future questions or concern any of our managers on duty is always here to listen. Team Longo

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