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Longo Toyota - Service Center

El Monte, CA

4.7
1,244 Reviews

1,244 Reviews of Longo Toyota - Service Center

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December 06, 2024

Ariel Ramirez was awesome. She was very professional and efficient. And she kept me updated on the progress of my car and got it done quickly. More

by DKP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Longo Toyota responded

Thank you for taking the time to leave a review on DealerRater! We're thrilled to hear that Ariel Ramirez provided you with such excellent service. She truly strives to be professional, efficient, and communicative, and we're glad to know she kept you updated on the progress of your car and got everything done quickly. We appreciate your feedback and look forward to serving you again in the future! Longo Toyota

December 05, 2024

Service Asst manager was efficient, he answered all questions patiently. Car was finished in timely manner. More

by J.B.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Longo Toyota responded

Thank you for entrusting Max with your auto care needs. We appreciate your trust and look forward to serving you - Longo Toyota

December 01, 2024

Andrew was great. Great customer service skills and call me to give me status updates on my vehicle. The only thing I dislike about my experience was that the maintena More

by melemel04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Chu
Dec 03, 2024 -

Longo Toyota responded

We appreciate your sharing your viewpoint on DealerRater and because our guest experiences are so important to us @ Longo Toyota, our Service Supervisor, Jesus Chacara tried reaching you but was unsuccessful. At your convenience please contact him @: D: 626 567-0508 E: Jesus.Chacara@LongoToyota.com

December 01, 2024

Longo Toyota has always delivered a quality service and a professional customer care. I am a regular and I will stay! More

by simonesello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zechariah Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Longo Toyota responded

Thank you for your loyalty! We're here to take great care of all your auto care needs and appreciate the opportunity to continue serving you - Team Longo

December 01, 2024

Staff is always professional and helpful. I appreciate the excellent record Longo keeps on both my Toyotas. More

by Csberg3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Longo Toyota responded

From all of us at Longo Toyota, it's an honor to serve you. We truly appreciate your trust and look forward to continuing to meet all your automotive needs - Happy Holidays!

December 01, 2024

Toyota Longo services nice and respectful employees. Service consultant Julian Romero is helpful and respectful to his customer. More

by frankd1623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Romero
Dec 02, 2024 -

Longo Toyota responded

We're so honored to serve you with your auto care needs. Julian and the team are grateful for the opportunity to assist you and look forward to continuing to serve you - Happy Holidays!

November 27, 2024

Great service! The estimated time of service was spot on! Thank you for speedy service! More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bree'Ann Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Longo Toyota responded

Thank you, Dee, for your wonderful review of your recent visit! We're honored to serve you and look forward to assisting you again soon. Happy Holidays!

November 27, 2024

I think is ridiculous that I have an appointment but still have to wait 4 hours to get my car on a regular checkup More

by lll919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Torres
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2024 -

Longo Toyota responded

Please accept our sincere apology for the unpleasant service experience. Our Service Management team is always taking the necessary measures, to ensure situations like yours are carefully examined so we can improve our business practices. Please know we let ourselves down, and even more importantly, we let you down and deeply regret the whole incident. Sincerely Team Longo

November 26, 2024

Great place for service, professional and friendly staff at Longo Toyota , talented and knowledgeable mechanics and honest More

by Slimsiyam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Longo Toyota responded

We truly appreciate the trust you’ve placed in Longo Toyota for your service needs. We look forward to building a lasting relationship and continuing to keep your vehicle in top shape - Team Longo

November 24, 2024

Very professional service. Very Helpful service. Very Detailed service. Very Timely service. Very accommodating service. Very productive service. More

by Sirdaboy2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zechariah Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Longo Toyota responded

Thank you for your visit! We are truly honored to have had the opportunity to serve you. If you need anything, don't hesitate to give us a call. We're here to help – Longo Toyota.

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