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Longo Toyota - Service Center

El Monte, CA

4.7
929 Reviews

929 Reviews of Longo Toyota - Service Center

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January 07, 2024

I would like to come back because Longo Toyota have a nice waiting room and cafeteria More

by trinnylam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Longo Toyota responded

Thank you Trinny for your kind posting - Team Longo

January 06, 2024

Friendly knowledgeable and I will always come back purchase car and doing service when I need Toyota More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Lei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for the loyalty you have with Longo Toyota both in servicing and purchasing your vehicles.

January 06, 2024

I want brake service, consultant say still have 60% , don’t need to service, ask me to do the fuel injection service and make me using my reward point. So I don’t have any rewards point for the brake ser More

by sam_ho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Tsao
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Longo Toyota responded

Our Service Manager, Matthew Menendez tried reaching you today (Jan 8, 2024) but there was no answer and no voice mail set up on your phone. He did send a text message in hopes you would respond @ 10:37A today, but we have not heard back. At your convenience Matthew can be reached @ D: 626.652.3614 or E: matthew.menendez@longotoyota.com. We look forward to hearing back from you

January 06, 2024

We take our Tacoma & Rav4 here for consistent maintenance. We’ve been satisfied with the service people & the services.For my last visit Laurence Ruiz was very attentive & communicative. Another More

by mrfreddyp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurence Ruiz
Jan 08, 2024 -

Longo Toyota responded

We know you have many choices when selecting a servicing dealer and we're honored @ Longo Toyota to have been selected to handle your auto care needs.

January 05, 2024

Very personal service. Adapted to my changing schedule over New Years holiday. Kept me informed via text about the changes. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know his name
Jan 08, 2024 -

Longo Toyota responded

We're happy to read your service visit @ Longo Toyota went as planned and we will see you in another 6M or 5K miles

January 05, 2024

Brian took care of my routine service and kept me updated of my services from beginning to end. Amazing! Happy with the service. More

by Gbscdn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bernal
Jan 08, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota Service Dept and we're honored to serve you - Happy New Year

January 04, 2024

Agustin was perfect! He answered all my questions about my vehicle and my car was ready before the estimated time More

by Robert Wiegand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota's service department and happy knowing the team got you back on the road with peace-of-mind. Happy New Year.

December 30, 2023

Service department changed there check up system. It’s fast & it works. Way to go Longo. More

by razo_5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bree'Ann Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2024 -

Longo Toyota responded

Happy New Year and thank you for sharing your service visit online. Team Longo Toyota

December 26, 2023

They are good when it comes to service. They explaine to you first what is supposed to be done before doing it. More

by Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Longo Toyota responded

Thank you Jane for entrusting Longo Toyota & Mandi with your servicing needs. We'll see you in 2024

December 25, 2023

I have went to few other Toyota dealers and I always come back to Longo Toyota even tho I live 45 mins away now. Edward D, made the process easy. Thanks Longo for always making things so simple . More

by Sam hov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Duran
Dec 26, 2023 -

Longo Toyota responded

We know you've driven past a few dealerships on the way into Longo Toyota and we're humbled. Thank you for driving to our dealership and have a Happy New Year

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