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Longo Toyota - Service Center

El Monte, CA

4.7
1,299 Reviews

1,299 Reviews of Longo Toyota - Service Center

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July 19, 2025

Great communication and explained everything in detail. Very satisfied with this dealership. Always happy to bring in my vehicle here for service. More

by JUSTINOZAKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cuauhetemoc Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Longo Toyota responded

We’re glad to hear you’re always happy bringing your vehicle in for service! Clear communication and detailed explanations are part of the care we aim to provide, and we’re grateful for your continued trust in our dealership. Longo Toyota Service Center!

July 18, 2025

Austin was very communicative and helpful. Sadly the first lady that made my appointment had a misunderstanding with one service I was asking for. But the Second Lady that called to confirm my More

by Egamez.edd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Longo Toyota responded

Thank you for your feedback and for taking the time to share your experience with us! We're glad to hear that Austin was communicative and helpful, and that your overall service visit turned out to be a great experience. We also appreciate your patience regarding the initial misunderstanding with the appointment and are happy the follow-up call helped clarify everything, including pricing and coupons. We're also pleased to hear that Brian, our shuttle driver, made a positive impression with his friendliness and great driving. We'll be sure to pass along your kind words to both Austin and Brian. We value your business and look forward to welcoming you back next time! Team Longo

July 18, 2025

Sam Ng is hands down the best service advisor I’ve ever worked with. He knows what he’s doing and always takes the time to explain exactly what’s needed and why. He truly cares about his customers and want More

by Yellowmamba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Ng
Jul 18, 2025 -

Longo Toyota responded

Thank you so much for taking the time to share your experience with us on DealerRater! We truly appreciate your kind words and are thrilled to hear that you had a positive visit. Your feedback means a lot to our team, it motivates us to continue delivering exceptional service to every customer who walks through our doors. Team Longo

July 16, 2025

This is the best Longo Lexus dealer in the US and one of the best services. More

by Cl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian​​​​ Tan
Jul 16, 2025 -

Longo Toyota responded

Thank you for your trust and kindness - Team Longo

July 16, 2025

The hours available for car services are customer friendly when having to juggle work and other commitments. More

by l.soliztorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Longo Toyota responded

Thank you for your feedback! We're glad to hear that our service hours have been convenient for your busy schedule. We understand how important flexibility is, and we’re happy to support you in balancing work and other commitments. Team Longo

July 16, 2025

Great service very helpful they make the process super easy definitely recommend this dealership thank you More

by OrnelasJimmy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bree'Ann Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Longo Toyota responded

Thank you so much for the kind words! We're glad to hear that you found the process easy and our team helpful. We truly appreciate your recommendation and look forward to helping you again in the future! Longo Toyota

July 16, 2025

Very helpful, always keeping up with any updates on your car. Definitely would be going back with him for my future car appointments. More

by Carlospt25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Longo Toyota responded

Thank you for your kind words and for placing your trust in our service team. We're glad to hear that you had a positive experience and that you felt well-informed throughout the process. We look forward to assisting you with your future car appointments. Team Longo

July 15, 2025

Great Customer ServiceEvery Question I asked He had the Perfect Answer He is CUSTOMER SERVICE PRO He also kept in Contact with me while I was waiting More

by bingoqueen562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Longo Toyota responded

Thank you for your kind feedback! We’re glad our team provided clear answers and stayed in touch while you waited. We appreciate you sharing your experience! Make it a great day - Team Longo

July 14, 2025

10/10 I love this dealership, I bought my car from here and I service my car from here More

by Joker007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
Jul 14, 2025 -

Longo Toyota responded

Thank you so much for the fantastic feedback! We truly appreciate your loyalty - Hurry back - Team Longo

July 14, 2025

Great experience when service my car. Frim welcome, then advice, transportation to home and back. Communication was excellent. Will use again for future services and auto needs. More

by alex arriaza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Longo Toyota responded

Thank you for sharing your great experience with us! We’re delighted to hear that you felt warmly welcomed, appreciated the advice, and found our transportation service convenient. Excellent communication is something we strive for, and we’re glad it made a difference for you. Team Longo