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Longo Toyota - Service Center

El Monte, CA

4.7
1,249 Reviews

1,249 Reviews of Longo Toyota - Service Center

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July 21, 2024

Excellent customer service. Completion of services was timely. Nice waiting area. Will be returning again. More

by Reygc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Longo Toyota responded

We're honored to have earned your business today and in the future Reygc. Thank you - Team Longo

July 20, 2024

A busy dealership with lots of selections. Lot of space to sit and wait. Free coffee would be nice. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Longo Toyota responded

We're happy knowing your visit was comfortable @ Longo Toyota Svc Dept.

July 20, 2024

Worst service ever, took my grand highlander SUV for 5k service, when it finish found out missing 2 value steam cap bend the jack rail in rear also the air filter housing not even close. I thought Toyota d More

by Pauldin9090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Perez-Baez
Jul 22, 2024 -

Longo Toyota responded

Thank you for allowing us to extend our apology for your most recent service visit. We are also grateful that our Service Director, Paul LeBlanc had the pleasure of speaking with you on Saturday July 20, 2024. If you do have any further questions, please know Paul is always here to listen.

July 20, 2024

Great service, friendly employees. I like that you are updated while waiting for service of vehicle. More

by eneydamanriquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Longo Toyota responded

What a great way to start off our week @ Longo Toyota. Thank you for the shout out!

July 20, 2024

Repair the both front strut/shock absorber, I am asking more than 3 times He said yes and can be done tomorrow ,after that get call from another guy cause his day off,he told me the righ side also not More

by b3nn1tan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benjamin Zhou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Longo Toyota responded

Thank you for talking with our Service Manager, Jesus Chacara today July 23, 2024 about this matter in detail and we're glad to know we've regained your trust. If you ever have any questions and or concerns, please feel free to ask for a manager on duty, they're always here to listen. Team Longo

July 20, 2024

Anthony was very nice and helpful. The wait time wasn’t long. The lady at pick up was very nice as well. More

by Lorenagodinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota service center and delighted knowing the team took wonderful care of you and your auto care needs.

July 17, 2024

HORRIBLE! Wendy was who was who I was dealing with. She lied saying my car would be ready in 1 hour. I left my car at 9am. she called me 1pm saying that my car More

by Akali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendy Nava Villagrana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Longo Toyota responded

We know this matters important to you which makes it even more important to us @ Longo Toyota. Our Service Manager, Jesus Chacara tried reaching you today, July 18, 2024, but was unsuccessful. At your convenience, please feel free to contact him @ D: 626.567.0508 or E: jesus.chacara@longotoyota.com. We look forward to regaining your trust.

July 14, 2024

Friendly environment , precision service . Professional staffs. Clear and detailed itemized instructions. Been here for so years with nothing satisfying. More

by garyye1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Center and have a wonderful upcoming week

July 13, 2024

Very well run dealership and great employees. Daniel Lopez was very helpful in assisting me to get my 2014 Camry serviced! Will definitely be returning to Longo for future services. More

by manlopez03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Longo Toyota responded

At Longo Toyota, we know how important it is to get you back on the road with peace-of-mind. Thank you for entrusting us to handle your auto care needs

July 13, 2024

I took my 2024 Tundra in for its first 5,000 mile Toyota Care Service as well as a system default alert that kept popping up on the screen. They supposedly inspected the entire truck, a tire rotation, toppe More

by CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Leyva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unsure of the service advisor. It wasn’t the same person who I dropped my vehicle off with because he was off when I picked up my vehicle on Friday morning. Your records should show who cleared out my service receipt.
Jul 16, 2024 -

Longo Toyota responded

We're sorry to read of your dissatisfaction in your most recent service visit @ our dealership. Our Service Manager, Rob McGuire would like to speak with you directly and at your convenience. He can be reached @ D: 626.652.3610 or E: rob.mcguire@longotoyota.com. We look forward to hearing back from you

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