Longo Toyota - Service Center

Excellent customer service. Completion of services was timely. Nice waiting area. Will be returning again. Completion of services was timely. Nice waiting area. Will be returning again. More

A busy dealership with lots of selections. Lot of space to sit and wait. Free coffee would be nice. Lot of space to sit and wait. Free coffee would be nice. More

Worst service ever, took my grand highlander SUV for 5k service, when it finish found out missing 2 value steam cap bend the jack rail in rear also the air filter housing not even close. I thought Toyota d service, when it finish found out missing 2 value steam cap bend the jack rail in rear also the air filter housing not even close. I thought Toyota dealer is number 1 safety concerns what happened. More

Great service, friendly employees. I like that you are updated while waiting for service of vehicle. I like that you are updated while waiting for service of vehicle. More

Repair the both front strut/shock absorber, I am asking more than 3 times He said yes and can be done tomorrow ,after that get call from another guy cause his day off,he told me the righ side also not more than 3 times He said yes and can be done tomorrow ,after that get call from another guy cause his day off,he told me the righ side also not good need to be replaced, need another $$$,I'm not get it ,next time need a print paper from what we agree for the job More

Anthony was very nice and helpful. The wait time wasn’t long. The lady at pick up was very nice as well. The wait time wasn’t long. The lady at pick up was very nice as well. More

HORRIBLE! Wendy was who was who I was dealing with. She lied saying my car would be ready in 1 hour. I left my car at 9am. she called me 1pm saying that my car Wendy was who was who I was dealing with. She lied saying my car would be ready in 1 hour. I left my car at 9am. she called me 1pm saying that my car was still cooling off then at 2pm she calls saying it was ready. When I get there I find out that my car was not even touched. I wasted a whole day of work just for nothing. Worst experience. I will never recommend this place. Especially with a liar working there. More

Friendly environment , precision service . Professional staffs. Clear and detailed itemized instructions. Been here for so years with nothing satisfying. Professional staffs. Clear and detailed itemized instructions. Been here for so years with nothing satisfying. More

Very well run dealership and great employees. Daniel Lopez was very helpful in assisting me to get my 2014 Camry serviced! Will definitely be returning to Longo for future services. Daniel Lopez was very helpful in assisting me to get my 2014 Camry serviced! Will definitely be returning to Longo for future services. More

I took my 2024 Tundra in for its first 5,000 mile Toyota Care Service as well as a system default alert that kept popping up on the screen. They supposedly inspected the entire truck, a tire rotation, toppe Care Service as well as a system default alert that kept popping up on the screen. They supposedly inspected the entire truck, a tire rotation, topped off all fluids I was told that they had to do a hard reset of the system and they would need my phone to setup my truck to my Toyota App. When I picked up my vehicle the next day I was walked to the back lot by the service advisor. We came to a truck that was similar to mine and he asked if that was my truck. Being at THE largest dealership in the country and my vehicle on a lot with hundreds of trucks that all look the same I said, I don’t know, I didn’t park it nor would I know where it is. We eventually found my vehicle. The service advisor didn’t know what the heck he was doing nor could he answer my questions about how to set it up. I took it upon myself to follow the promps, scan my VIN number to add my vehicle, add the code that was sent to my phone and completed the entire process while he sat there! I must also add that I noticed my truck was dusty/dirty probably from all the construction going on at the dealership. Being the largest Toyota dealership in the country I would expect a complimentary carwash the way I receive them from other smaller dealerships I’ve taken my vehicles to. As I left the dealership I scrolled through my system setup screens and noticed that IF they rotated my tires the sure did NOT inflate the tires to the proper and all the same tire pressure. 3 of my four tires were at different tire pressures. One at 35, one at 37 and two at 41. Now IF they inspected my vehicle and rotated my tires this should have been the easiest and fastest preventative maintenance that should have been performed but it clearly wasn’t! If they are cutting corners on simple things such as tire pressure it makes me wonder what else they are cutting corners or taking shortcuts on!…. More