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Longo Toyota - Service Center

El Monte, CA

4.7
1,225 Reviews

1,225 Reviews of Longo Toyota - Service Center

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March 18, 2024

Toyota Longo nice and so clean and very comfortable and good service’s but waiting time is too long. Thank you! More

by Don Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Longo Toyota responded

Our Service Management team is always taking the necessary measures, to ensure delays such as yours are carefully examined so we can improve our business practices and our overall guest’s experiences. Thank you for sharing your viewpoint on DealerRater and helping us be a better ran company today, than we were yesterday.

March 17, 2024

Brian was very helpful. He took his time and helped me in great details. He took the time to explain everything and was very organized More

by KHATCHIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bernal
Mar 18, 2024 -

Longo Toyota responded

We're honored to have been selected to take care of your investment (car) and call us if you need us - Team Longo

March 16, 2024

They did a good job on time and provided transportation. The check-in person, Max, was a great help. More

by Oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept and please hurry back

March 16, 2024

When I bought the car Longo made it quick and easy, yesterday I had my first service appointment and I was in and out in under an hour. More

by G.Tap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Longo Toyota responded

We know you have many choices when selecting a brand | dealer both in sales & servicing and we're humbled to have been selected for both @ Longo Toyota

March 16, 2024

My appointment was 7am but I always go Fridays straight after work and arrive around 6:30am. After a short few minutes of wait, my advisor was Noli. He was very nice and quick, and so was the service. I ma More

by Helenl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Longo Toyota responded

Thank you Helen for the shout out and delighted knowing of the caring attention displayed by Noli and the service team @ Longo Toyota

March 15, 2024

I needed a new battery in my 2018 Prius Prime at 4:45 and was told it would be done by 6:00. At 5:07 received a text it was done. The service writer, Laurence Ruiz was very professional and knowledgeable. More

by jwjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurence Ruiz
Mar 15, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept and please hurry back

March 15, 2024

Longo Toyota has handle my vehicle repair in a professional manner the time which I cose to make appointment was given to Mr at my time and convenience my vehicle was repair and I'm a very satisf More

by kathialvla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Mar 18, 2024 -

Longo Toyota responded

Thank you for your rating, review and delighted you will be returning back to Longo Toyota

March 14, 2024

Excellent service and great customer care. Best dealership in the US for my family and friends. More

by Gushi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept. and please hurry back

March 13, 2024

My service advisor Eric Chung was great as usual. He was able to take care of my service needs and keep me updated on the status the whole way. Longo would be the only dealer I trust to service my ca More

by Albertpark855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heecher Yoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Longo Toyota responded

You've certainly named a few of our rockstars @ Longo Toyota- Thank you so much for sharing with others about your visits not only to our service department but also sales. We're humbled

March 13, 2024

I want to share a great customer service experience I had yesterday at Longo Toyota. I brought my car in for a routine 10,000 mile maintenance. The service advisor, Max Hernandez, was wonderful to work wit More

by Juan Tang
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Hernandez - Service Advisor
Mar 13, 2024 -

Longo Toyota responded

Thank you so much Juan for this amazing posting on DealerRater and delighted knowing of the caring attention provided by Max and the service team @ Longo Toyota.

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