Longo Toyota - Service Center

Take my 2020 highlander for 15k service. Strip my wheel lug nut and bolt. Waiting 3 1/2 hours when my car was done 4 of the alloy wheels were scratch end up left my car for repair. Strip my wheel lug nut and bolt. Waiting 3 1/2 hours when my car was done 4 of the alloy wheels were scratch end up left my car for repair. More

My Windshield was clean after pick up the truck it was dirty and service guy left his trash on my seat I end up clean up and specially cover 19 time dirty and service guy left his trash on my seat I end up clean up and specially cover 19 time More

Best, honest, friendly, and reliable car service provider you can find in Southern California. Am so happy you can find in Southern California. Am so happy More

I’ve been a customer since 1993 and never had a bad experience. I trust the service is always honest and never makes me feel pressured to buy unnecessary service. I refer everyone I can to Longo. experience. I trust the service is always honest and never makes me feel pressured to buy unnecessary service. I refer everyone I can to Longo. More

I ordered 4Tires and Black TEK Wheels. I made appointment ane arrived to have my wheels and tires installed. The service representative did not have knowledge purchase department to confir I made appointment ane arrived to have my wheels and tires installed. The service representative did not have knowledge purchase department to confirm my purchase. The Woman in parts said “its not uncommon for the service representive to not know about your order because are computer system is not the same” I asked to speak to the the Parts dept Manager 3 times. That person never came to talk to me or help with my dilemma. The experience was very disappointing, stressful and unacceptable. Betty Bogar More

Ethan was great. He had the vehicle ready before scheduled time. Longo is the best. We He had the vehicle ready before scheduled time. Longo is the best. We More

The best dealership I have ever been to. The people there are very helpful. I’ll definitely be going back. The people there are very helpful. I’ll definitely be going back. More

Had complaints about my last service. Emailed the service director and the guest relations director. No response from either. Strong lack of communication and attention to detail this Emailed the service director and the guest relations director. No response from either. Strong lack of communication and attention to detail this time. My vehicle's Check Engine light was on after service! I spent another 90 minutes getting the problem resolved and it was a simple reconnection of a hose. Total time spent was 5 1/2 hours for a minor service. More

Service was completed before my original estimate. Advisor provided great communication and service. I would definitely buy another car and continue my maintenance at Longo. Advisor provided great communication and service. I would definitely buy another car and continue my maintenance at Longo. More

Tech working on car left oil prints on leather seats, very upset. Plus work performed was not up to par, engine oil only filled half way. Extremely harmful and ignorant by the tech. They need to be mon very upset. Plus work performed was not up to par, engine oil only filled half way. Extremely harmful and ignorant by the tech. They need to be monitored or audit the work that is being completed. I've encountered issues taking my cars to Longo, 4 different cars over the 3 decades total of about 5 trips these and 4 if them were a disappointments. I don't know how Longo is number 1 in the nation. Since they are, I scared to see who's rated second. Would they be even worst? I found better service by other mechanics that do better job. I hope someone would take action from this survey. More