Longo Toyota - Service Center

I appreciated the recommendations I received that was needed on my vehicle and the updates as my car was being serviced needed on my vehicle and the updates as my car was being serviced More

I go to Longo Toyota because of the service I get. Every time I go there no matter how busy, I get treated like I’m the only one there time I go there no matter how busy, I get treated like I’m the only one there More

Great professional and efficient service. JJ and David were easy to work with and knowledgeable. Recommend highly were easy to work with and knowledgeable. Recommend highly More

Helpful, efficient, honest. Goes above and beyond to ensure customer satisfaction. Really happy with my experience ensure customer satisfaction. Really happy with my experience More

Longo is the best and only dealership to service my car. They provide the most amazing guest service ! They provide the most amazing guest service ! More

Again I left my appointment very disappointed! I received a call from Longo asking me to schedule a recall for my 2017 Rav4 for maintenance. When I arrived, the first thing they did was promoting me packages a call from Longo asking me to schedule a recall for my 2017 Rav4 for maintenance. When I arrived, the first thing they did was promoting me packages that I can buy and telling me its time to do alignment. I told them The reason why I was here, because someone called me about a free service maintenance checkout. Then the advisor told me its not free, I am being recall its because they need to check on my battery to see if it fits my car. ?? Im like ive been driving my car for 6 years and now you tell me the battery might not fit my car? Then he said, its okay I will not charge you for that. I mean why would you charge me for a not fitted battery when I purchased the car 6 years ago why didn't you tell me the battery might be a wrong fit? Then he continue to promote the packages. I had to tell him multiple times that I am not here to change or align tires. I asked him to check on the tires because over a year ago, they patched a tired for me because it had a nail. So he said ok, he will check the fluid and the tires. I also asked if he can kindly check on to see if I need to replace my brakes. Then he said if I dont do tire alignment or if I dont let them take off the tires then they can't check the brakes. Then he said tire rotation will cost about $30 and just so they can check the brakes. I left my car to them around 11:15AM. He told me my car will be ready at 4pm. I was annoyed because there is a 1 hour wait for the shuttle, and after over an hour of waiting someone call me that there is no driver for the shuttle so they booked me a lyft. And their last call is 3pm so I came back at 3 before my vehicle was ready. I waited for another hour before I approach my advisor at 4pm. Then he checked the system and realized my car has not even been assigned to a mechanic yet. I was like here we go again! This was exactly like last time when I had the checkup here. I asked him why this always happens, then he starts to blame it on the system. I was already very annoyed and didnt want to listen to his explanation. So I ask him how much longer will it take. He said maybe another hour or 2! This has happened multiple times before that I am extremely upset with Longo toyota service. He did offer me a rental car, but at that point I didn't want to trust the service anymore and wait another 2 hours. Then he left to talk to the mechanic and came back 5 minutes later and said the car is ready. If the service took only 5 minutes after the mechanic is assigned why did they make me wait 5 hours and still not ready and have me wait additional 2 more hours? When he drove my car out, I asked him has there anything been done? he said yea, they check my car nothing is wrong with it. But they didn;t find the old patch. Which is very weird because you guys patched it for me a little over a year ago. And the other shop I took it to has found the patch. This shows me they are not taking my service seriously. He said next time if I come back they will put oil on all my wheels and check it for me. Why do I have to come back next time? All the shops I've taken it to have done that for me right away free of charge, the only reason they didnt fix it for me is because they said the patch has a slow leak from the inside, I need to go back to the place where I got it done to get it fix, But Longo for some reason either dont remember that I have gotten it done with them before because they didn;t find the patch that other places can find. This shows me their service is very unprofessional. IS it because I was upset that they had to speed up the service? Even though my advisors either from this time or previous times has been very nice and apologetic. But that is not what I need!! I need my car to be checked and fulfill the purpose of why they call me to the shop. Even though I didnt agree to get the packages and pay extra money that doesnt mean I want to spend all day waitinf for you guys to be apologetic and nice to me. My time is valuable just like eveyone elses. So I was called. my appointment was schedule from 11am. I waited till 4pm and my car has not been started. When they finally got my car done in 5 minutes it looks like nothing has been done. I spent my whole day at longo for nothing! Previously the wait was also very long!! It was the same thing, I dont even know if they did anything to my car because they dont have my car service for the whole time it was at the shop, and when I ask them, they quickly said it was done and then drove it out.. This is ridiculous! I dont think they even do anything, They just hold my car for a few hours and release it because seriously I feel no different before and after I took my car in. More

The last few times I’ve made service appointments with a particular service representative only find out that appointments don’t matter and you just get whoever is next in line—what’s the point of providing particular service representative only find out that appointments don’t matter and you just get whoever is next in line—what’s the point of providing the option of scheduling with someone specific? Nothing against any of the specific advisors I’ve had but each visit has been with a different person. Whether or not you have an appointment, you’re directed to the same line if you’re having ToyotaCare service. The service experience feels impersonal rather than an opportunity to build a relationship with an advisor. Expect long lines and wait times for basic services like tire rotations or oil changes, even longer if you have additional issues to address like warranty repairs or recalls. Though I’m happy with Longo purchase experience and have bought several cars here, my preference would be to have service performed at a smaller Toyota dealership where they take time to build relationships and offer thoughtful extras like free coffee/drinks or free car washes. More

The service rep was not only courteous and professional but also very personable and provided great customer service! I will definitively go back and continue to have my new car serviced at Longo Toyota! but also very personable and provided great customer service! I will definitively go back and continue to have my new car serviced at Longo Toyota! More

I had great service done on my vehicle! Lesley Torres was my service advisor and she was very professional also very sweet! I highly recommend her. my service advisor and she was very professional also very sweet! I highly recommend her. More

Great amenities, but lack of communication and blames others for mistakes. “Sorry, it’s our new system.” Workers complaining about and blaming newly implemented computer. Enterprise is always out of the others for mistakes. “Sorry, it’s our new system.” Workers complaining about and blaming newly implemented computer. Enterprise is always out of the car you need. I noticed customers being told they’re being upgraded to a truck. During these times (gas prices) that’s hardly an upgrade. The car promised is the car customers should be receiving. More