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Longo Toyota - Service Center

El Monte, CA

4.7
1,238 Reviews
Call Service Center (626) 652-3217

1,238 Reviews of Longo Toyota - Service Center

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January 26, 2025

Great service by Andrew Chu and his technicians. I took my car in for a regular service and I was unaware that I needed new tires. Andrew sold me a set of new tires at a good price, now I feel s More

by Frequent Car Buyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Chu
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Jan 27, 2025 -

Longo Toyota responded

Thank you for sharing your experience! We’re so glad to hear that Andrew and his team took great care of you and made sure your vehicle was ready for the rainy season. It’s great that he was able to help you get new tires at a good price for your peace of mind. Stay safe and hurry back - Team Longo

Jan 27, 2025 -

Frequent Car Buyer responded

I always take all my toyota cars to Longo for service . The staff at Longo is knowledgeable, professional and friendly.

January 25, 2025

Great customer service, as I have come to expect from having given them my business for years. More

by A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Longo Toyota responded

Thank you so much for your kind words and for taking the time to leave such a great review on DealerRater! We truly appreciate your continued trust in us over the years. It's always a pleasure serving you, and we're thrilled to know we've met your expectations with our customer service Team Longo

January 25, 2025

Mandy Mandy and the technician did a great job. Thank you so much for everything Great jo More

by Jalasrivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Longo Toyota responded

Thank you so much for your kind words! We’re so glad to hear that Mandi and our technician took great care of you. We truly appreciate you taking the time to recognize their efforts. We’ll be sure to pass along your feedback to them! Looking forward to serving you again in the future. Team Longo

January 23, 2025

Came for an oil change and they staff was communicative, kind and professional. Immediately let me know of a recall I wasn’t aware of. There was complimentary donuts, cookies, and water. Love Longo Toyota! More

by carlywn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Longo Toyota responded

We appreciate you taking the time to share your experience on DealerRater! It's great to hear that our team was communicative, kind, and professional during your visit. We're glad we could keep you informed about the recall and make your time with us comfortable. We look forward to seeing you again at Longo Toyota!

January 23, 2025

thank you for your service thank you very much! Happy new year for you and yous More

by boshum26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bree'Ann Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Longo Toyota responded

We're humbled to serve you @ Longo Toyota and please hurry back

January 22, 2025

It’s a great dealership, they were attentive as soon as I got there. Ben did a great job assisting me. More

by dgvera1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Longo Toyota responded

We truly appreciate you taking the time to share your experience. We're glad to hear that Ben was able to assist you effectively and that you had a positive visit. Your feedback means a lot to us! Team Longo

January 21, 2025

I HAD A GREAT EXPERIENCE AT LONGO SERVICE DEPARTMENT. MY SERVICE PERSON WAS VERY NICE. HE EXPLAINED EVERYTHING TO ME. THEY SENT ME A FRIENDLY TEXT LETING ME KNOW MY CAR WAS DONE.. More

by Rich9090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Longo Toyota responded

Thank you so much for sharing your positive experience on DealerRater! We're thrilled to hear that you had a great experience at the Longo Service Department. It's wonderful to know that your service representative was not only friendly but also took the time to explain everything to you. We also appreciate your feedback about the helpful text updates – we always aim to keep our customers informed every step of the way

January 21, 2025

Great coupons and excellent service, car wash is a huge plus and great location. Subway and Starbucks, thumbs up More

by purplereign85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Longo Toyota responded

Thank you for your kind words and for sharing your feedback! We're so glad to hear that you enjoyed the great coupons, excellent service, and the added bonus of a car wash. We also love that you found our location convenient with Subway and Starbucks nearby – it's always nice to have a little something extra while you wait. Team Longo Toyota

January 21, 2025

The advisors are always very nice and helpful. I like to bring my car to this dealer because they know the history of the car and help me keep up with the maintenance that it needs More

by britt.l.herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Longo Toyota responded

Thank you so much for your kind words and for taking the time to share your experience on DealerRater! We're thrilled to hear that our advisors have been helpful and that you appreciate the personalized care we provide for your car. It's great to know that the history of your vehicle and our attention to its maintenance needs have made a positive difference for you. Team Longo Toyota

January 20, 2025

01/20 25. A holiday. I went to parts to order an emblem for my 2004 Toyota sienna. No longer make. Service checked and said no longer make would call if could More

by Debbie
Recommend Dealer
Yes
Employees Worked With
Not sure of name
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Jan 21, 2025 -

Longo Toyota responded

Thank you so much for sharing your kind words on DealerRater! We're thrilled to hear that you had a positive experience with our team, especially with the assistance you received from our collision department. It's always our goal to go above and beyond for our customers, and we're glad that we could assist you in your search for the emblem for your 2004 Toyota Sienna. Longo's Collision Center Team

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