Back

Lorenzo Buick GMC - Service Center

Miami, FL

4.3
1,385 Reviews

1,385 Reviews of Lorenzo Buick GMC - Service Center

Sort by
June 06, 2025

Service department waiting time longer than usual . Other competitors has better options. You guys need to improve the service waiting time ! 3 hours is too much since you arrive with appointments More

by heinerllanes
Recommend Dealer
Yes
June 05, 2025

Feliz 😄 con mi cambio de carro muchísimas gracias a Eliecer por su atención,dedicación y paciencia 🙏 muchísimas gracias. Lo recomiendo 100%. More

by liudmilavaldezcarrillo29
Recommend Dealer
Yes
Employees Worked With
Jesus Alfonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elieser Acosta
June 03, 2025

Very unprofessional,they had my GMC Sierra at4 for exactly 13 days with no loaner or courtesy vehicle,this was all because of 3 recalls and a reduced speed thing that wouldn't let me accelerate over 6 More

by Diaz
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elliott Speulveda
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

A Terrible Experience – Dishonest and Unprofessional Behavior My experience at the Lorenzo Buick dealership was extremely unpleasant, and I would not recommend this place to anyone. It felt like a comp More

by MAYGRISELL26
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Julio Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yosmel Tundidor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2025 -

Lorenzo Buick GMC responded

Hello, I would like to speak with you to learn more about your interactions with our Service Team and the service recommendations you received during your recent visit. Please contact me directly so that we can discuss this in greater detail. Thank you, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

June 03, 2025

Everything the service department has touched has been messed up, they even can’t fix a tire right. Picked up truck and instead of tires fixed, one sensor wasn’t connected. Tires were low and leaking. The More

by ALEX.ALEMANY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexander Obando
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2025 -

Lorenzo Buick GMC responded

Hello Alex, We take our customer feedback very seriously and would like the opportunity to learn more about your experience with our Service Department. Can you please contact me at your earliest convenience? Best, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

June 02, 2025

Great experience with service Great experience with service and support of your customers service. Clean facilities as well More

by REYLOPEZ
Recommend Dealer
Yes
Employees Worked With
Freddy Sanchez
May 26, 2025

I was able to make an appointment quickly. Advisor recommended services that seemed reasonable. Work was done within promised time frame. More

by Lynnhern12
Recommend Dealer
Yes
Employees Worked With
Fred Sanchez
May 23, 2025

Excelente servicio y muy buen costumer service , siempre lo recomiendo , he hecho dos compras con ellos More

by LAZAROSANCHEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milka Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

Very quick service, great staff. Highly recommended! Alex was very helpful and knowledgeable! Thank you so much. More

by MKLOPEZP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyanette Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Obando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025

Service was excellent but the driver door was scratched and no one said anything! I would of have appreciated if it would of been mentioned. More

by AOC1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Sanchez
Jun 10, 2025 -

Lorenzo Buick GMC responded

Hello, We appreciate your feedback. We are glad to know that the service was excellent, but we would like to discuss your review further. Please contact me directly at your earliest convenience. Best, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

...
4
...