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Lorenzo Nissan Ft. Lauderdale - Service Center

Fort Lauderdale, FL

4.5
1,579 Reviews

1,579 Reviews of Lorenzo Nissan Ft. Lauderdale - Service Center

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August 09, 2024

Everyone nice and helpful took us a while to find the person I had talk to.! Fixed the issues in the car and now the battery is dead. I mean like what the heck. More

by Jessica Glenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor Alvarez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

Thank you for sharing your experience. Please reach out to us so we can help address the issue with your battery.

August 07, 2024

I say for 2 hours and a half and never fix or let emmknow for the solution. More

by DONOTEMAIL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Theo Cameron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Wynter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

Hello, Thank you for taking the time to leave us a review. We would like to learn more about your experience with our Service Team when bringing your vehicle in for service. When you have a moment, please reach out to us to further discuss your experience in greater detail. Thank you, Lorenzo Nissan Management Team

August 02, 2024

My service writer was condescending not accommodating and not very bright.. the dealership gave me no detailed report on the diagnosis I paid almost $200 for and they tried to change the price at the last mi More

by Donald Chapman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nestor Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Wynter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

Hello Donald, We truly value your feedback here at Lorenzo Nissan Fort Lauderdale. We would like the opportunity to speak with you about your recent visit with our Service Team for a vehicle diagnosis regarding the level of customer care, quality of communication, as well as the cost of services being changed. If you would please reach out to us at a time that works best for you, it would be greatly appreciated. Thank you, Lorenzo Nissan Management Team

August 01, 2024

Lorenzo Nissan Dealership provides excellent customer service: fast, friendly, professional, reasonably priced. Craig Servo is very responsive & helps a lot! More

by gabriel.a1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Servo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Wynter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

Thank you for sharing your positive feedback. Lorenzo Nissan Fort Lauderdale is glad to hear that our team was helpful and provided excellent service. Take care!

July 31, 2024

Getting assistance from Gerald was a pleasure. He was very polite and knowledgeable for all questions i had. He also explained in detail of the services done without asking. i appreciate his help More

by RAJESH.LILMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Wynter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

Lorenzo Nissan Fort Lauderdale appreciates your feedback. We're glad our team could assist you so well. If you need more help, feel free to reach out directly—thank you!

July 31, 2024

Got in and got out. Great job and service tech was very kind and car was ready earlier than promised. More

by VIRGINIA.Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Wynter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

Thank you for your kind words about Lorenzo Nissan Fort Lauderdale. We're happy to hear our team provided quick and friendly service. Hope your car is running smoothly.

July 31, 2024

Quickly, professional and kindly Waiting area cleaning and coffee station free I’m sure to recommend it More

by Paula Gutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Wynter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

Thanks for the positive feedback. We're glad you enjoyed our clean waiting area and coffee station at Lorenzo Nissan Fort Lauderdale. Hope you have a great day!

July 31, 2024

Geralds customer service was great but three hours for an oil change is ridiculous with an appt More

by ARRIA.JOHNSON311
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gerald Wynter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

Hello, We appreciate you taking the time to share your review and are pleased to know that you received great customer service working with our Service Team. However, we would like to speak with you about the subsequent wait time for your oil change to be completed. Please contact us at your convenience so we can discuss your feedback further. Thank you, Lorenzo Nissan Management Team

July 31, 2024

Service did what I asked them to do. Price was add quoted. Nice having a car wash as a bonus More

by brianvvv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Servo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

Thanks for sharing! Lorenzo Nissan Fort Lauderdale appreciates your feedback. Glad to hear everything went smoothly.

July 14, 2024

I always receive the BEST service here ! Terry and everyone else here is always so helpful ! You guys never disappoint! More

by cruzyore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Lorenzo Nissan Ft. Lauderdale responded

Thank you for the positive review about our service at Lorenzo Nissan Fort Lauderdale. We appreciate you recognizing the effort of our team. Your feedback is valued and helps us maintain high standards.

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