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Lost Pines Toyota
Bastrop, TX
654 Reviews
If there's one thing we want everyone to know it's that at Lost Pines Toyota we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Toyota vehicle of your dreams to the day you want to trade it in.
In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our car service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come.
Serving Central Texas And Austin Drivers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 654 reviews
December 27, 2025
Aweful experience with Service Department AGAIN. Since the last visit I was honestly not expecting there to be any issue, but that wasn't the case. I had to call twice to be sure I had my 24 month Since the last visit I was honestly not expecting there to be any issue, but that wasn't the case. I had to call twice to be sure I had my 24 month/24,000 mile service scheduled. Thought this was going to be routine. NOPE, the appointment was on Dec 17th at 11:05 am. arrived and at first they couldn't find the truck in the system, once it was found, they asked if I was going to be paying for the service work (Its covered under the lease of the truck). The service was taking care of no charge and brought the truck back home. Only to find that the service tech did not tighten the oil drain plug, once this was discovered checked the oil level and was just barely on the dipstick. Called the dealership and now waiting for a call back to see what they are going to do about this. I have given Lost Pines every chance to improve the service but they seem to have not addressed the root cause and keep repeating the same operating procedures and providing lack luster service. I'm glad to see some positive reviews on here, but unfortunately I haven't been that lucky. 1. Why is it so difficult to call and schedule an appointment and receive confirmation. 2. Once you get confirmation why is it the service writer can't find you in the system. 3. Why isn't there any quality checks done before they return your vehicle to you. My experience with the Sales has ALWAYS been exceptional. When Lost Pines first opened and I leased my first Tundra from them the Service department was AWESOME, now on my 4th or 5th Tacoma I am very hesitant to keep going back to the dealership for service. PLEASE take this not as a complaint but as an opportunity to do IMPROVE. More
by justjamestx
Employees Worked With
December 16, 2025
LP Toyota has my vehicle running quietly and I really appreciate that! It’s nice to have my new vehicle running as it should with no brake noises . Thank you! appreciate that! It’s nice to have my new vehicle running as it should with no brake noises . Thank you! More
by Melissa
December 10, 2025
Had multiple questions about a spare tire and a jack for our vehicle and Alex did not have answers and did not try to get an answer. Service was quick and good but customer service was not. Also had a dead our vehicle and Alex did not have answers and did not try to get an answer. Service was quick and good but customer service was not. Also had a dead battery that morning and asked to check it out and was told it’s at 77% to just keep Driving and it will charge. That was after 2 hours of driving already. More
by brandonjanecek
Employees Worked With
Alex Moeller
December 09, 2025
When I purchased a car from another dealership anytime my car was in for a service appointment I would get it back cleaned and vacuumed. It would be great if Lost Pines Toyota would provide this perk as wel car was in for a service appointment I would get it back cleaned and vacuumed. It would be great if Lost Pines Toyota would provide this perk as well. More
by aprilferay51
November 25, 2025
Thank you for the professional job that you did. The whole team deserves an applause and a grade "A". The whole team deserves an applause and a grade "A". More
by edmendoza
Employees Worked With
November 21, 2025
Did not buy car from this dealership due to supply chain issues but have used them for all service since new. Excellent customer service, ease of scheduling and good communication during the service visit. issues but have used them for all service since new. Excellent customer service, ease of scheduling and good communication during the service visit. Service Manager followed up regarding 2 pending recalls and a plan to address when Toyota has solutions ready. More
by Cal
November 12, 2025
Great experience! We are so glad we founf this place. They gave us a great deal. We are so glad we founf this place. They gave us a great deal. More
by robocop
Employees Worked With
