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Lost Pines Toyota

Bastrop, TX

Overview
Employees
Reviews
4.5
626 Reviews
If there's one thing we want everyone to know it's that at Lost Pines Toyota we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Toyota vehicle of your dreams to the day you want to trade it in. In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our car service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come. Serving Central Texas And Austin Drivers!
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806 Texas 71 W

Bastrop, TX

78602

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Showing 626 reviews

July 02, 2025

My car was dropped off at 8 am for a scheduled appointment time for a recall. Never once was i called or my mother who dropped it off. We called multiple times to only never have our calls return More

by Ruthlang2004Ruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thynthia Feliciano
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Jul 02, 2025 -

Lost Pines Toyota responded

We're very sorry to hear about your recent experience, and we truly appreciate you bringing this to our attention. Communication is a critical part of providing quality service, and it’s clear that we fell short in keeping you and your mother informed throughout the process. It’s unacceptable that your calls weren’t returned and that you were left without clarity regarding your recall appointment or the status of your vehicle. That’s not the level of care or professionalism we aim to provide, and we understand your frustration. We would really like the opportunity to make this right and provide the information you still need. Please reach out to our Service Manager directly at (512) 303-1200, and we’ll make it a priority to follow up with the full details and help restore your confidence in our service department. Thank you again for your feedback—it helps us improve.

June 13, 2025

Thank you service department. See you at my next oil change. I'll start bringing my other Toyota too. More

by tmaldonado8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Elye Martinez
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Jun 13, 2025 -

Lost Pines Toyota responded

Thank you so much for the kind words! We're glad to hear you had a great experience with our service department. We look forward to seeing you at your next oil change—and we’d be honored to take care of your other Toyota as well!

June 11, 2025

My recent visit to the service department was excellent. The process was efficient and organized. Cam was incredibly helpful, keeping me updated as to progress throughout the process. More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cam Caldwell
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Jun 11, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We're thrilled to hear that your visit to our service department was excellent. Efficiency and clear communication are top priorities for us, and we're glad Cam was able to keep you well-informed throughout your visit. We’ll be sure to pass along your feedback to him. We appreciate your support and look forward to seeing you again at Lost Pines Toyota!

June 11, 2025

Toyota service has always been very good. We were early but they did start right away. The text messages are a nice way to keep in touch as they did an oil change, tire rotation and inspect More

by dorothymatheson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He told me his name but I do not remember it. Very nice young man. Talked with my husband about military servic.
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Jun 11, 2025 -

Lost Pines Toyota responded

Thank you for your continued trust in Lost Pines Toyota! We're glad to hear that our team got you started early and kept you updated throughout your service visit. It's great to know the oil change, tire rotation, and inspection went smoothly and that your vehicle is ready for the road ahead. We appreciate your kind words and look forward to seeing you next time!

May 24, 2025

sold me 2014 tacoma that had accident that's not show on record/ carfax. He ghosted me after the sale immediately. don't recommend working with lost pines toyota. More

by thevalverde
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adam Layfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Lost Pines Toyota responded

Thank you for your feedback. We're very sorry to hear about your experience. At Lost Pines Toyota, we take customer concerns seriously and strive to be transparent in every transaction. Please know that we rely on third-party reports like Carfax to provide vehicle history, but they aren’t always complete or up to date. We understand how frustrating this must be, and we’d like the opportunity to make things right or at least address the situation directly with you. Please reach out to our management team at (512) 303-1200 so we can discuss your concerns further. We want to ensure every customer feels heard and treated fairly.

May 21, 2025

Very pleasant service and attitude from everyone. Everything is done on a timely manner. Kept me informed of progress. More

by fxrgod62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a pleasant experience with our team and that you felt informed and well taken care of throughout the process. Timely service and clear communication are priorities for us, and it's great to know we delivered on that. We truly appreciate your feedback and look forward to serving you again!

May 18, 2025

I had a appointment scheduled shower up 15 minutes before took them 30 minutes to come and check me in . More

by breonbrown3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody McCormick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Liriano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Julius
1.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Laurie Liriano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Liriano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Bastien
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Liriano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Pennell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2025 -

Lost Pines Toyota responded

Thank you for sharing your experience, and I sincerely apologize for the delay you encountered during your appointment. We understand how valuable your time is, and it’s never our intention to keep our customers waiting. We’re actively reviewing what happened during your visit to ensure this doesn’t happen again. Your feedback is important, and we appreciate the opportunity to improve. If there’s anything else we can do to make this right, please don’t hesitate to reach out directly.

May 16, 2025

Print professional service with common Texas courtesy was given to me in my recent visit to Lost Pines service department! Thanks to You All! More

by Thom D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Howell And Naphtali Medina
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May 20, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you received professional service with the warm hospitality that Texas is known for during your visit to Lost Pines Toyota. Our team takes great pride in providing both quality service and a friendly atmosphere, and it's wonderful to know we met your expectations. We truly appreciate your feedback and look forward to serving you again in the future!

May 13, 2025

The customer service was impeccable. The technicians were informative without being imposing. I'm more than pleased with the service I received and will be returning in the future. More

by Muzill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thynthia Felici, Stuart Young
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May 13, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. Providing informative, respectful service is something we take great pride in, and it's wonderful to know that it made a difference for you. We truly appreciate your support and look forward to welcoming you back in the future!

May 04, 2025

I needed my brakes checked out and an oil change. I got what I paid for in a timely manner. Good pricing and a 10% military discount. Not much more you can ask for. More

by evanpaskow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Lost Pines Toyota responded

Thank you for your review! We're glad to hear you received timely service, fair pricing, and were able to take advantage of our military discount — we truly appreciate your service. It's great to know we met your expectations, and we look forward to helping you again next time!

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