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Lost Pines Toyota

Bastrop, TX

4.7
504 Reviews
If there's one thing we want everyone to know it's that at Lost Pines Toyota we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Toyota vehicle of your dreams to the day you want to trade it in. In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our car service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come. Serving Central Texas And Austin Drivers!
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806 Texas 71 W

Bastrop, TX

78602

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Showing 504 reviews

April 10, 2024

This is truly the way a car or truck buying experience should be!! Jimmy and the whole team create such a comfortable and laid back atmosphere throughout the whole process. I am definitely bringing my w More

by jrq3076
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin
Apr 10, 2024 -

Lost Pines Toyota responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Jimmy and our team at Lost Pines Toyota made your car buying experience comfortable and laid back. Creating a relaxed atmosphere is a top priority for us, and we're glad to know that it resonated with you. We look forward to welcoming you and your wife when it's her turn to buy. If there's anything else we can assist you with in the meantime, please don't hesitate to reach out. Safe travels!

April 09, 2024

Sebastián Soto is very perfection, we just told him exactly what we wanted didn’t try to sell us anything else was very honest and listen to everything we said we were looking for.. This was the best More

by Iremr6741
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Lost Pines Toyota responded

Thank you so much for your wonderful review! We're delighted to hear that Sebastián Soto provided you with such a positive car buying experience. It's fantastic to know that he listened attentively to your needs and preferences, ensuring a smooth and transparent transaction. Making the transition to a new vehicle can sometimes be daunting, but we're thrilled that Sebastián was able to guide you through it effortlessly. We truly appreciate your trust in us and your decision to choose Toyota. If you ever need assistance in the future, please don't hesitate to reach out. Congratulations on your new vehicle, and happy driving!

April 09, 2024

I scheduled an appointment for 1 PM to get a 10,000 mile vehicle service. I arrived a few minutes early, checked in and sat down in your clean and comfortable waiting area. The service writer was personab More

by Lt Keefer
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't Know
Apr 10, 2024 -

Lost Pines Toyota responded

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the delay in servicing your vehicle. We understand the importance of your time and strive to adhere to our scheduled appointments as closely as possible. We'll review our processes to identify areas for improvement to ensure that this issue doesn't happen again in the future. Your satisfaction is important to us, and we appreciate your patience and understanding. If there's anything else we can do to make it right, please don't hesitate to reach out.

April 08, 2024

Willing to help with financing but my deal will be a upside deal because of the amount I still owe on my vehicle. More

by davidwaters622
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Lost Pines Toyota responded

Thank you for taking the time to leave us a five-star review! We're glad to hear that our team at Lost Pines Toyota was willing to assist you with financing options. We understand that navigating the financial aspects of purchasing a vehicle, especially when there's an existing loan involved, can be challenging. Rest assured, our finance team is here to support you every step of the way to find the best solution possible. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and look forward to serving you again in the future!

April 06, 2024

I am writing to express my deepest gratitude for the extraordinary kindness and support you extended to my daughter Annika Agnihotri and her friends during a recent challenging situation. My daughter More

by Ash Agnihotri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Lost Pines Toyota responded

Dear Mr. Agnihotri, Thank you deeply for your heartfelt and touching review. It was truly our privilege to assist your daughter Annika and her friends during their challenging situation on the highway. We understand how worrying it can be for parents when their loved ones encounter car trouble, especially when far from home. At Lost Pines Toyota, ensuring the safety and well-being of our customers is our top priority. We're immensely grateful for your recognition of our swift and efficient service, as well as the compassion and care extended to Annika and her friends. It brings us great joy to know that our efforts helped alleviate their stress and enabled them to continue their journey safely to Galveston. We deeply appreciate your special acknowledgment of Eddy Cooke's kindness and empathy. Eddy embodies the values of compassion and selflessness that we hold dear at Lost Pines Toyota, and we're proud to have him on our team. Your message will undoubtedly mean the world to him and serve as a testament to his character. Thank you once again for entrusting us with Annika's care, and for taking the time to share your experience with us. Should you or your family ever require assistance in the future, please don't hesitate to reach out. We're here for you. With heartfelt gratitude, The Lost Pines Toyota Team

April 04, 2024

As soon as me and my wife and daughter walked into the dealership we were greeted right away by Jimmy.He then found the perfect car for my daughter.He made the process go by smoothly. More

by Jose G. Hernandez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2024

The entire staff at Lost Pines Toyota are always kind, courteous and professional. Gavin was extremely efficient and knowledgeable and took care of problem completely. More

by mccrarysusan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin
March 31, 2024

The customer service of the service department exists with only one individual, Mark W. I had three appointments on this date for three separate vehicles, after having all vehicles there, on time, I wait More

by emilym
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark W
March 31, 2024

I was having technical difficulties that were impossible to fix. The service manager, Eddy Cooke, immediately stepped in and tirelessly worked the issues until everything was resolved. He made it right, acc More

by Sueanna38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist
March 30, 2024

OMG everyone was so great. They were also kind and thoughtful. A big shout out to Nathan, Gavin, John, Jonathan. I couldn’t have asked for more wonderful guys. They were so att More

by colette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan, Gavin, John, Jonathan
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