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Lost Pines Toyota

Bastrop, TX

4.5
618 Reviews
If there's one thing we want everyone to know it's that at Lost Pines Toyota we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Toyota vehicle of your dreams to the day you want to trade it in. In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our car service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come. Serving Central Texas And Austin Drivers!
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806 Texas 71 W

Bastrop, TX

78602

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Showing 618 reviews

March 19, 2018

Mixed review Sales process was great. Financing was not. A glitch in the computer system mistakenly estimated my monthly payments at $40 over what I luckily double More

by Mpauline
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Torres, Jenesses Kenny
Mar 24, 2018 -

Lost Pines Toyota responded

Hello Pauline, We are terribly sorry to hear about the computer error. I am glad we fixed the issue and I apologize for any bad manners on the finance manager's part. We do appreciate your kind words about Jesse and the Truly Exceptional Experience had with him. If you have any questions or would like to speak with a member of our Management Staff, feel free to call us at 512-303-1200.

March 19, 2018

Awesome! Jesse, is the Bomb! Thank you all at Toyota! They all have been so helpful. I always recommend Toyota. They are very friendly and accommodating. More

by Amy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Torres
Mar 24, 2018 -

Lost Pines Toyota responded

Thank you so much for your kind words Amy! We always love to hear about our customers recommending us to others. That means so much to us. We thank you again for your business and look forward to providing you with another Truly Exceptional Experience in the future!

March 18, 2018

Thank the Toyota family Mr,mattox and Dustin and all the Toyota family did a excellent,professional as well as very courteous.This is why we felt with the open minded that Du More

by Markieedwardross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caitlin Bible, Dustin Cavazos
Mar 18, 2018 -

Lost Pines Toyota responded

Thank you very much for your review! We are very happy to hear of your Truly Exceptional Experience! On behalf of all of us at Lost Pines Toyota congratulations and thank your for your business!

March 17, 2018

Used vehicle purchase They had the best price in the area for the car we were looking for. Jimmy was a pleasure to work with and made the process as easy and fast as possi More

by Kurt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2018 -

Lost Pines Toyota responded

Thank you very much for your review Kurt. We pride ourselves on being competitive in the market and providing our customers with a Truly Exceptional Experience. Congratulations and thank you from all of us at Lost Pines Toyota!

March 16, 2018

Out of Town. Needed Help. Found None Here. Family and I were traveling through Bastrop while headed out on vacation. I had trouble with my truck and stopped in to see about help. I drive an old More

by Richard Dean Bowers
Customer Service
Recommend Dealer
No
Employees Worked With
didn't get the name
Mar 16, 2018 -

Lost Pines Toyota responded

Hello Mr. Bowers, we are terribly sorry to hear about this incident. We always take pride in taking care of our customer's immediately especially those traveling to or from Austin and Houston. We have notified our Service Director Walker Nelson of the issue and would like to speak to you about it. Is there a good contact number you can be reached at? We apologize again and look forward to speaking with you directly.

March 16, 2018

First time buyer This dealership and Dustin made my first car buying experience so easy! They took away all stress and anxiety I had going into it. I left the dealersh More

by kdsnider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Cavazos
Mar 16, 2018 -

Lost Pines Toyota responded

Thank you so much for your kind words Kacie! We are glad our Internet Director could get you the pictures you requested and Dustin could finish the Truly Exceptional Experience by making it quick and easy! Congratulations on your new truck!

March 10, 2018

Customer service was top priority for these guys!! Awesome My family and I just stopped by on the way home to see what they could do for us... We walked out with two vehicles... The team was freaking fantactic More

by Patrick sellers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Torres, Brandon Congdon, Jenesses Kenny
March 04, 2018

Great experience! The people at Lost Pines Toyota are very professional and friendly. We found a car online and called to inquire about it. We got a fast friendly respo More

by Melissa86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Congdon, Caitlin Bible, Bridgette Alfaro
Mar 05, 2018 -

Lost Pines Toyota responded

Thank you for your review Melissa! We are very happy to hear that you had a Truly Exceptional experience with Brandon, Bridgette, and Caitlin! We appreciate your business and enjoy your new vehicle!

March 03, 2018

I love my vehicle!!! They were very kind and very informative when it came about the vehicle I wanted and all I can say I give them a 5 star rating there the best !!! More

by Germandiaz1711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Congdon
Mar 05, 2018 -

Lost Pines Toyota responded

Thank you for your feedback! We are glad you had a great experience with Brandon! Enjoy that nice new ride of yours!

March 02, 2018

Awesome experience. Very short time to get to deal! Started out looking for a vehicle at one other dealership and was very disappointed. The vehicle that was spoken of that we were to look at was no whe More

by PassionMissions
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Layfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellie
Mar 05, 2018 -

Lost Pines Toyota responded

Hello! Thank you very much for the kind words and amazing feedback. Adam is a wonderful asset to our team and prides himself on working hard for the customer and providing a Truly Exceptional Experience!

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