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Lou Bachrodt Auto Mall

Rockford, IL

4.8
2,155 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,155 reviews

September 02, 2020

It was a pleasure buying a new Chevy cargo van from Joe. He took good care of us, made everything easy and we are very happy with the deal. More

by Brian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Luy
Sep 06, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this review, Brian. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

September 02, 2020

Jenny was very helpful and knowledgeable! Highly recommend Jenny and Lou Bachrodt! Made the process of purchasing my new vehicle fun and look forward to doing business with them again in the future! More

by Zachpatnou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
Sep 06, 2020 -

Lou Bachrodt Auto Mall responded

We cannot thank you enough for your wonderful review of Lou Bachrodt Chevrolet Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

September 02, 2020

Excellent experience with Lou Bachrodt Chevy! I told them what I wanted, they found a vehicle with everything I was looking for and then some. More

by Jumpinj62
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Sep 06, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 31, 2020

Was a great experience buying our truck!! I would like to personally thank the dealership for all their help. Sam Ferrell did a great job working with us on getting our truck purchased. The staff at Lou More

by david_morgan101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Sam Ferrille, Shain Bono, Shari Dwyer
Sep 03, 2020 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 30, 2020

I received great professional service during the process of selecting the car and processing the lease agreement. The car was in excellent condition and the functions were explained. More

by hgrass60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Lionel Vil
Sep 02, 2020 -

Lou Bachrodt Auto Mall responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 29, 2020

Sam Ferrille was awesome to work with on my recent purchase of a 2020 GMC 2500 HD. We did most of the deal over the phone and internet. It was a pleasure working with Sam and wouldn't hesitate going More

by pprast
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Sep 02, 2020 -

Lou Bachrodt Auto Mall responded

We loved reading this review! Happy customers are our aim, and it appears Sam really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 27, 2020

Brian Timm was a great Service Manager and I look forward to working with Courtney. Joe Luy was great. No pressure to buy a car. More

by aacacbr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Luy, Courtney Karau, Brian Timm
Sep 01, 2020 -

Lou Bachrodt Auto Mall responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 24, 2020

I didn’t know what to expect given the the new climate we’re living in but I honestly can say I had a great experience purchasing my Chevrolet ZR2. Will definitely recommend Sam. Genuine! More

by Mega1mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Aug 27, 2020 -

Lou Bachrodt Auto Mall responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 24, 2020

Very pleasant experience. Have worked with Sam for several years when purchasing a vehicle. Any issues or questions Sam makes sure the customer is always satisfied. More

by jeffandrews0233
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Sam Ferrille
Aug 27, 2020 -

Lou Bachrodt Auto Mall responded

We really appreciate your feedback, Jeff. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 23, 2020

Sharyce was outstanding rep and patient to answer all of my questions and concerns. She completely explained all of my options on comparable vehicles in the class i was looking for. More

by bdezman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shari Dwyer
Aug 26, 2020 -

Lou Bachrodt Auto Mall responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Sharyce and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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