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Lou Bachrodt Chevrolet - Service Center

Coconut Creek, FL

3.7
900 Reviews

900 Reviews of Lou Bachrodt Chevrolet - Service Center

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January 05, 2022

Chris Potter was extremely nice & helpful, however, I waited two hours for an oil change and tire rotation when I had an appointment. I opted out of getting my car washed after the service because i didn More

by Andrea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Potter
Jan 06, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Andrea, We are very sorry for the wait you had on your last service with us! GM does require us to preform safety, as well as recall checks, on all serviced vehicles. This is probably what made your wait time longer. We will work to make this time shorter. Sorry about the waiting area! We are working on a remodel soon. Thank you for your business as well as your patience!

January 05, 2022

great service.. fast.. not trying to rip me off..spectacular .. i live in loxahatchee fl and drive to lou just for the grest service More

by STACY.MCGRIFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Wow, Stacey, thank you for this great review!!! We appreciate you!!!

Jan 21, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello,

January 05, 2022

Dropped of car twice due to check engine light being on and finally told its fuel injectors now on order. However today my wife drove the car to work engine light back on and won't let her accelerate on fr More

by calamia123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Actuall manager not shown and he was fine it's the ability to fix my car
Jan 06, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, We are sorry for this experience you had. We will work harder today when you bring your car back. Parts have been on back order and we will help with any available loaners we have on sight.

January 05, 2022

I have always had great attention from Mr. Sam Mercado, and due attention to my car More

by LISANDRO PATINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Lisandro, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

January 05, 2022

The service was great and exceeded my expectations and was very quick and done the right way More

by dmercury26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hirsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

Jan 21, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello,

January 04, 2022

After 7 years coming here, first time it took 2:45 min for an oil change... bit dissapointed about it. i hope next time gets back to normal. More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Gonsalves
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Alex, We are very sorry for your long wait time on your last service!! We do appreciate your 7 years of loyalty and will work hard to improve!! If you need anything, my direct line is 954-247-5245 and my name is Judy

January 04, 2022

Warranty work done on time! When I came to pick up my vehicle they had my keys ready and I was out in less than 30 seconds. More

by MarkB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Mark, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Matthew, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

January 01, 2022

Matt was great and help expedite the service, didn’t have to wait too long More

by CORDOBAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Matthew, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

January 01, 2022

Took my car in at appointment time, did oil change and handled two recall issues. I was out in a little over 90 min. The tech even put on the 2 bow ties I bought. More

by PARKMAN11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

January 01, 2022

Sam was my advisor and did a very good job. He was professional and kept me informed of the findings and progress. Very efficient and well organized approach to auto service. Truly impressed. More

by MMOLINA6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Castellon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

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