Lou Bachrodt Chevrolet - Service Center

I purchased my 2022 Chevrolet Silverado back in June 2022. Since then, I’ve brought it in due to clicking noises from under the truck while driving and sent it in to get it checked with an oil change. U 2022. Since then, I’ve brought it in due to clicking noises from under the truck while driving and sent it in to get it checked with an oil change. Unfortunately, they said my drive shaft went bad (truck has approx 25,000 miles on it). I was called by Matthew after a few weeks that they got The part. That was on Jan 31. After fixing what they believed was the issue, the truck is still doing the loud clicking noise and one of doors was scratched along the side. I immediately called Matthew and he said to bring it back and they would give me a rental and fix the damages and find out what is wrong with the truck. However, it has been over a month and still no rental or fixing of any damage. You always have to ask for paperwork for proof of anything. Every time I call to check if there is a rental truck available, they state they would get back to me and they never do. It is now March 6 and still nothing. This has been very frustrating and unprofessional to say the least More

Great service I take my car for regular maintenance and it's always a breeze in and out. it's always a breeze in and out. More

Love and going to miss Mr Frank my advisor. Very knowledgeable and patient about his job. Very knowledgeable and patient about his job. More

Do not expect favorable service from any department in this organization; especially the service department. They do not care or respect their customers. They lack any communication skills or decorum. PLE this organization; especially the service department. They do not care or respect their customers. They lack any communication skills or decorum. PLEASE go to or take your vehicle to another dealership. More

The worst experience I have ever got in a dealer. Poor customer service and the worst technical service. A man named Edward Mendez, yelled at me and threatened me by phone. Another one named Frank al Poor customer service and the worst technical service. A man named Edward Mendez, yelled at me and threatened me by phone. Another one named Frank also did the same. they did not repair my car (they left it worse) More

Called on a Tuesday morning at 7:30 to talk about a service issue. Operator took message and said some would call me back. It is now 7 p.m. no called. Tried numerous times during the day with same resu service issue. Operator took message and said some would call me back. It is now 7 p.m. no called. Tried numerous times during the day with same results. Run as fast as you can from this dealership. More

Terrible customer service in the service center. Failed to let us know brakes were bad. Went in for an oil change asked if they can check my daughter's car's brakes they were making a little noise. Failed to let us know brakes were bad. Went in for an oil change asked if they can check my daughter's car's brakes they were making a little noise. Went back to pickup the car and was told that the brakes were fine. Ten days later in the rain my daughter is going to work and the brakes started making a loud screeching noise left side was pulling, she was so scared that she turned around and came back home. I checked them out to find that they were metal on metal and left wheel caliper was locking up. Called the service manager for days and they never returned my calls until I called to ask for the general manager. I got the assistant and she was very polite and understanding. She told me she would have the service manager call me, he did but I missed his call. I called him back and he never returned the call. The general manager's office never returned the call to follow up either.( keep in mind I was very polite with them the whole time even though I was steaming on the inside). We Purchased three vehicles there in the past including the vehicle in question. Only to be treated badly. We will never go back there. If I could leave zero stars I would. More

Worst service department I have ever seen. I highly recommend taking your GM car elsewhere to be worked on. Very incompetent service manager and techs. Service manager claimed my recall was I highly recommend taking your GM car elsewhere to be worked on. Very incompetent service manager and techs. Service manager claimed my recall was "new" and they were not sure how to do it after waiting 2 1/2 hours and being told car was done. More

It has been more than 20 days since we have dropped of our car and they have still not returned it or completed the repairs. We left a Chevy Traverse with Matthew Gonsalves, who failed to call the numb our car and they have still not returned it or completed the repairs. We left a Chevy Traverse with Matthew Gonsalves, who failed to call the number we provided to let us know that parts were needed. He then did not follow up and let us know that the car was sitting idle for more than a week. He lent us a smaller suv from Mazda but that car is too small and cannot be used sufficiently for our daily activities. He promised us the car would be done in 3 business days (already more than a week later). However he then went on vacation and did not even leave our car details and case with a different serviceperson. After that we had to call the manager who promised the car would be done within that week. We called to follow up and they still did not finish servicing the car. Now it is more than 20 days and Chevy has failed to give us our car back or complete the service. Absolutely atrocious service, I highly advise you to stay away from this branch of Chevrolet and especially Matthew Gonsalves who has continuously failed to stay on top of our case More

He went and beyond for what's important to me as a customer. Completely satisfied customer. Completely satisfied More