Lou Bachrodt Chevrolet - Service Center

It has been more than 20 days since we have dropped of our car and they have still not returned it or completed the repairs. We left a Chevy Traverse with Matthew Gonsalves, who failed to call the numb our car and they have still not returned it or completed the repairs. We left a Chevy Traverse with Matthew Gonsalves, who failed to call the number we provided to let us know that parts were needed. He then did not follow up and let us know that the car was sitting idle for more than a week. He lent us a smaller suv from Mazda but that car is too small and cannot be used sufficiently for our daily activities. He promised us the car would be done in 3 business days (already more than a week later). However he then went on vacation and did not even leave our car details and case with a different serviceperson. After that we had to call the manager who promised the car would be done within that week. We called to follow up and they still did not finish servicing the car. Now it is more than 20 days and Chevy has failed to give us our car back or complete the service. Absolutely atrocious service, I highly advise you to stay away from this branch of Chevrolet and especially Matthew Gonsalves who has continuously failed to stay on top of our case More

He went and beyond for what's important to me as a customer. Completely satisfied customer. Completely satisfied More

Very welcoming from start to finish. Samuel Mercado always very friendly and seems interested in getting your car serviced the right way the first time. Kudos to Sam Samuel Mercado always very friendly and seems interested in getting your car serviced the right way the first time. Kudos to Sam More

The dealership was very good I didn’t have an appointment and he got me in and out within two hours I was very grateful for that you will see my business in the near future and he got me in and out within two hours I was very grateful for that you will see my business in the near future More

Sam is the best his level of customer service and caring is amazing. It is because of him I get all my services from the dealership. is amazing. It is because of him I get all my services from the dealership. More

I’m thankful to Frank or Sam. I am not the most ideal individual to deal with but they always keep it professional and are never rude or obnoxious. Thanks much. Please always ask I am not the most ideal individual to deal with but they always keep it professional and are never rude or obnoxious. Thanks much. Please always ask for them. More

It is a great dealership. Love the prompt service. The repair time was excellent. Shot to Lou Bachrodt. Love the prompt service. The repair time was excellent. Shot to Lou Bachrodt. More

My loved Buick Encore was receiving messages from OnStar telling me I had to get some service on my emissions system. I dropped off the car to await my appointment time and was very pleased to find that a b telling me I had to get some service on my emissions system. I dropped off the car to await my appointment time and was very pleased to find that a big chunk of my bill was covered by the warranty! The people I worked with all had superior customer service. I appreciated the above and beyond treatment for myself and my Buick Encore. More

The attendant is not polite. He didn’t want solve my car problem. I had to go there 3 times He didn’t want solve my car problem. I had to go there 3 times More

My service guy Matthew was very good, the waiting service area was very peaceful, I really enjoyed the visit. And the wait wasn’t to long!👍🏽 area was very peaceful, I really enjoyed the visit. And the wait wasn’t to long!👍🏽 More