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Lou Bachrodt Chevrolet - Service Center

Coconut Creek, FL

3.6
898 Reviews
Call Service Center (954) 960-6544

898 Reviews of Lou Bachrodt Chevrolet - Service Center

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August 28, 2021

Dealership is excellent however had a bad experience with my service and took two visits to get the job done. Simple oil change done wrong. More

by VELEZELIAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon schoppert
Report | Print
Aug 31, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, We are very sorry it took two trips to our Dealership to get the job done! You and your business are very important to us. Thank you for letting us know what we did wrong. Please note that if there is anything I can do to help with your Chevrolet driving experience in the future, I am here for you! Thanks again for everything! Have a great day and please be safe out there!! Judy Perry Exceptional Customer Care 954-247-5245 jperry@loubachrodt.com

August 28, 2021

David provided Great Customer service.Always good help. David provided Great Customer service. Always good help. Anytime I need assistance he points me in the right direction. Thanks again for your hard wo More

by GUZMANCARTER24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hirsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, I just wanted to thank you for being such a good loyal customer to GM and to us and David!!!Thank you very much for always servicing your Chevys with us ! We appreciate your business! I also wanted to thank you for always taking the time to fill out the surveys from GM! It means so much to us when we receive such positive comments about our staff and their experience, especially from a long time customer as yourself! We think David is the best too! And I hope you already know, that if there is anything I can do to help with your Chevrolet driving experience in the future, I am here for you! Thanks again for everything! Have a great day and please be safe out there!! Judy Perry Exceptional Customer Care 954-247-5245 jperry@loubachrodt.com

August 27, 2021

When I arrived I was greeted very well and assisted well, however, when I was given my car after repair I noticed the car was washed very poorly More

by MARJORIEDALFONSO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Potter
Report | Print
Aug 31, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Marjorie, So sorry we did not get your car properly cleaned...Hey next time, just ask the porter to run it throughagain! If he says no, just ask for Judy Perry and tell him I said I would get your car cleaned..ok? Anyway, thank you for. being such a great loyal customer. And I hope you already know, that if there is anything I can do to help with your Chevrolet driving experience in the future, I am here for you! Thanks again for everything! Have a great day and please be safe out there!! Judy Perry Exceptional Customer Care 954-247-5245 jperry@loubachrodt.com

August 26, 2021

Brandon is one of the nicest most professional individual I have ever come across.Nothing but nice things to say about my experience..would definitely recommend. More

by JSuris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Aug 27, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service center - Coconut Creek and we are happy you had such a good experience with Brandon, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

August 25, 2021

If I could give it a zero star rating, overall I would. Zero customer service. Poor communications skills. Zero technological upgrades to communicate with customers. The majority of the company do not More

by Kbbfl
Recommend Dealer
No
Employees Worked With
David Hirsch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, We regret to hear that you had this experience with us, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We are truly sorry to lose your business!!

Aug 26, 2021 -

Kbbfl responded

If you cared you would have returned my call. I left a voice mail with Lester Nunez. Zero response. This dealership just lost out on $1600. Of service on my 2011 Tahoe. Stop pretending you care about my business.

August 24, 2021

The staff is consistently upbeat and cheerful…it is always a pleasant encounter in spite of often frustrating repair needs. I have never been disappointed. More

by snyder_g
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Castellon
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Hodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Miller
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Aug 25, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Thank you very much Mr. Snyder for this great review on DealerRater! We appreciate your business and for your taking the time to review us!!

August 24, 2021

Good Customer Service, however, customers vehicles and completeness of tasks need to be checked before giving car back to customer and accountability when damage to car is evident by staff, totally unacce More

by Woods2ej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gonsalves
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
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Aug 25, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thank you for your honest review. Yes, we need to improve on our communication and accountability when it come to our service customers! We are working on this!!

August 21, 2021

Tienen un servicio muy profesional, se cumplió la cita en la hora indicada y en el tiempo previsto, Felicitaciones a Samuel y todo el equipo. More

by Pedro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle
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Aug 25, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Pedro, ¡Muchas gracias por tu negocio! ¡Te apreciamos! ¡Creemos que Sam también es el mejor!

August 21, 2021

Brandon handled every step with warranty care. Spectacular and professional service. From the warranty to the car rental, Brandon kept me informed at each stage. More

by Ruth.h.manley@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon in service
Report | Print
Aug 25, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Ruth, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet - Coconut Creek and we are happy you had such a good experience with Brandon, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

August 20, 2021

Great service!!!! I went in for oil change service which I might add there is a super program 3 oil change for an excellent price, I also spoke to someone about warranty and possible a used truck. Great ser More

by blanchet.marie0406
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Wheatley, Chris Potter
Report | Print
Aug 20, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet - Coconut Creek and we are happy you had such a good experience with our team! Once again thank you for your business and for taking the time to review us on DealerRater!.

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