Lou Fusz Chevrolet
St. Peters, MO
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Great experience, great car! I just leased a Trax from Brian Howdeshell at Lou Fusz Chevrolet, and I couldn't be happier with the whole experience. Brian made the process fast, I just leased a Trax from Brian Howdeshell at Lou Fusz Chevrolet, and I couldn't be happier with the whole experience. Brian made the process fast, easy and, more importantly, clearly explained all the lease features in detail. In comparing my experience at Lou Fusz with a previous leasing experience at a Honda dealer, I have to rate the Fusz group definitely higher (no bottom-line surprises at Fusz!) Brian was very responsive, not only when explaining the contract, but also in demonstrating the features of the car itself during the test drive--showed me how to set up Onstar, integrated my phone with Blue Tooth, etc. He even gave me a brief tour of the facility so I know where to go when returning for service, etc. I felt like my business was appreciated, I love the car, and will definitely recommend Lou Fusz to others! Thanks to all! More
Could not have made a better choice! I recently purchased my first vehicle from Lou Fusz- and could not have asked for a better experience. I was first contacted by Amber by email- she em I recently purchased my first vehicle from Lou Fusz- and could not have asked for a better experience. I was first contacted by Amber by email- she emailed me the credit application so that I could cut down on my time in the dealership and speed the process along. Amber was fantastic- she explained everything to me in a way that was very easy to understand. As a first time car buyer this put my nerves at ease and I felt truly comfortable in my decision to chose Lou Fusz Chevrolet for my first vehicle. I did not feel any sort of pressure to purchase a vehicle. She made sure that I understood everything the vehicle had to offer and exactly what the warranties meant and clarified any confusion I may have had. After I signed the papers, Amber helped me set up my OnStar and walked me through the MyChevrolet app. She made me feel like a very valued customer and because of that I will return to Lou Fusz for future vehicles. Thank you, Amber! More
Buying Factory Pre-Owned GMC My experience was with buying factory pre-owned GMC via Lou Fusz. I choose this dealer as the dealer shipping charges is zero for GMC and the proximi My experience was with buying factory pre-owned GMC via Lou Fusz. I choose this dealer as the dealer shipping charges is zero for GMC and the proximity. Sales Manager Andy Trautwein was involved through out the vehicle delivery process and would rate his service as excellent. Andy is very prompt in keeping me updated on each stage of vehicle delivery process. Good Job Andy Keep up the great work.... More
Buying a new car on April 7, 2017 I has fill out an application online for pre-approval. I filled this out on Tuesday night and email the Finance Person, John Whitacre. I wasn't expec I has fill out an application online for pre-approval. I filled this out on Tuesday night and email the Finance Person, John Whitacre. I wasn't expecting to hear from him for at a least week, but I communicated with him the very next day and on that Saturday I has bought a car from Lou Fusz. I just wanted to say that John is an excellent person to work with and I would recommend him to everyone. More
Never had a problem at this dealership Our family started buying from Lou Fusz Chevy in 1992 last month we purchased our 15th car from there. We are always treated like family. Never have h Our family started buying from Lou Fusz Chevy in 1992 last month we purchased our 15th car from there. We are always treated like family. Never have had any problems with the service department vehicles are always done correctly and on time. I recommend them to friends and family. My oldest grandson purchased his 1st new car there in Feb 17 and loves it More
Worst dealership I've ever done business with Don't believe the engines for life pitch it's a scam They are the rudest most dishonest dealership I've ever been too Take my advise and save your Don't believe the engines for life pitch it's a scam They are the rudest most dishonest dealership I've ever been too Take my advise and save yourself a lot of frustration and money Do yourself a favor buy your next vehicle from a different dealership More
Bad customer service I do not recommend Lou Fusz Chevrolet. My heater and defroster stopped working. The car is 3 years old (only 22,000 miles) and they sold me a 7 year w I do not recommend Lou Fusz Chevrolet. My heater and defroster stopped working. The car is 3 years old (only 22,000 miles) and they sold me a 7 year warranty...but they can't get me in for OVER TWO WEEKS? Do you think I might need my defroster in DECEMBER in Missouri? So annoyed. More
Honest repairmen My front end alignment showed just barely out of alignment on the equipment at check-in, when she came in and told me about it I decided I wanted to g My front end alignment showed just barely out of alignment on the equipment at check-in, when she came in and told me about it I decided I wanted to go ahead and have it aligned even though it was slight as I have already had to put 2 new tires on my car because of an encounter with a large curb so I don't want to have to buy any new ones soon. My faith in Lou Fusz's technicians and employees was validated when she came in and told me that when they put it on the machine that does the actual alignment my car came up within the 'normal' alignment parameters so the technician did not do the alignment. I was thrilled that they were so honest as I only receive disability which is 1/4th of what I was making when I was working so my budget is tight. I love honest repair shops and will continue to recommend Lou Fusz. Thank you to my technician! More
Horrible customer service On two occasions now I have attempted to purchase a vehicle from them, after both occasions I was told that I woukd receive a follow up call the next On two occasions now I have attempted to purchase a vehicle from them, after both occasions I was told that I woukd receive a follow up call the next day for my approval, to which I know I was approv2d due to my bank calling me to discuss rates. I heard back from the finance manager John Whitaker 6 weeks later after my first experience to which I told him I was so no longer interested due to the lack of communication and to the fact that after I placed many follow up phone calls to him and the sales manager, nobody would return my phone calls at all ! The second experience just occurred last week as again I completed credit app and again was contacted by my back with rates ad approval, I never heard back from John again and placed many phone calls to him and his sales manager. This is about the most horrible customer service I have ever encountered with a car dealership and have diligently steered people away from doing business with them. I look forward to my phone call from John in about 2 months to try to sell me a new car when he feels like giving the time of day. FYI my family and I have purchased over 6 vehicles from them and I have always taken all of my card in there for repair. I can now honestly say that I will never give them another dime of my money ever again. More
Blows my mind how rude and ignorant these people are What good is a warranty if I have to bring my truck up there every 2 months to fix because they can't seem to fix the problem the first 3 times? Wh What good is a warranty if I have to bring my truck up there every 2 months to fix because they can't seem to fix the problem the first 3 times? What good is calling to make an appointment if every time I get there they have no record? What good is telling them he model of my truck every time they ask if they enter the wrong one each time? What good is being nice to people who are extremely rude to you? High school dropout chevy- St. Peter's. More