Lou Fusz Chevrolet

Service Department is Not So Good I purchased a Certified Pre-Owned GMC truck from Lou Fusz Chevrolet in St. Peters that I've been having far too many issues with. Although the issues I purchased a Certified Pre-Owned GMC truck from Lou Fusz Chevrolet in St. Peters that I've been having far too many issues with. Although the issues have been covered under warranty, I've been inconvenienced far too often for a newer truck. Those inconveniences are compounded by what appears to me to be either incompetence or lack of concern for customer satisfaction in their service department. I've had to return more than once for the same issue and most recently was treated with indifference to my frustration. Many times, calls aren't returned. I was stranded out of town with the truck recently so was forced to visit the service department of another dealership where they did whatever they could to make the best out of a bad situation. Sorry Joe in Sales...I had no problem with my purchase experience but I've had it with your dealerships service department and don't intend to give LF Chevy any future business. More

This dealership is friendly but scammers.DO NOT TRUST This dealership is friendly but scammers. DO NOT TRUST ANYTHING THEY SAY AND DON'T SIGN ANYTHING WITHOUT SEEING EACH PAPER THAT YOUR SIGNING. And as This dealership is friendly but scammers. DO NOT TRUST ANYTHING THEY SAY AND DON'T SIGN ANYTHING WITHOUT SEEING EACH PAPER THAT YOUR SIGNING. And ask questions throughout your process and do not let them talk to you about anything else that does not involve you purchasing your car or truck They get no star rating from me ! More

Good Experience We recently purchased an inexpensive used car for our daughter and Ray Walker was a great salesman and very helpful. Same with Kevin in finance. Th We recently purchased an inexpensive used car for our daughter and Ray Walker was a great salesman and very helpful. Same with Kevin in finance. They made the deal work with little drama and we got a nice car. More

Three Hour Fix Takes A Week Took my car (2017 Corvette Stingray) in for a front left tire repair and oil change. Should have been change oil, replace tire and do resets on comput Took my car (2017 Corvette Stingray) in for a front left tire repair and oil change. Should have been change oil, replace tire and do resets on computer. Seems easy enough. Dropped car off on Monday so they would have all day Tuesday. Get a call Tuesday afternoon that they have damaged my wheel beyond repair and that they will have to order a new one out of Detroit. Should be Friday. Friday morning I swing by to see if wheel came in and am told yes, we'll get right on it, should be ready early afternoon. I wait all day and finally call them at 5:45pm to find out why I hadn't heard from them and am told they made a mistake and that the wheel hadn't arrived yet. Hopefully by Monday or Tuesday they say. So I am without my car for the weekend and miss two car shows. Shop managers attitude through most of this process is "Well, you are getting a new wheel and hey, accidents happen." Problem with those answers are; I didn't need a new wheel when I dropped the car off, it was perfectly fine. And then to say accidents happen, I understand that, but I have worked hard to be able to make this purchase and expect to be treated with more respect than has been given. I had to call to get updates, communication was lacking. When car was finally ready for pickup, I arrived and inspected car and new wheel that they had to replace. You would think that a wheel they had to replace do to their error, that they would at least wipe the gunk off of and make sure the wheel is defect free. Not the case, so Bob (one of the service writers) grabbed a microfiber and cleaner and polished the wheel up so I could inspect. Bethany and Bob (both are service writers) have done their best I feel in the situation. But their hands are tied as to customer relations when it goes to service and poor work is performed. Service manager, from what I understand, was more concerned about what it was costing them, than he was about customer relations and the fact they had my car, that I paid for, and they damaged for a week, with no rental car offered or any other compensation. Again to say "hey, your getting a new wheel" doesn't cut it with me. I didn't take it there needing a new wheel. I was also told when I picked car up that the service manager would call me the next day. It is over 24 hours later, and no phone call. I have looked past other hiccups that have happened at this dealership since I purchased my car and made excuses for them. But the service departments lack of communicating in a timely manner and their managements lack of caring, has brought me to write this review. Sales, finance, and parts are five stars. The shop and shop management team is one star at best. More