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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

July 20, 2021

All the employees care. From the purchase to preventative maintenance I'm very satisfied with the service. I would recommend this Ford dealer always thanks More

by RMORCOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry in service, Dan Hoeflinger
Jul 29, 2021 -

Lou Fusz Ford responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers.

July 19, 2021

Brandon and Jon were great thanks for you help. Quick service and quality work. I don’t know what else to say place is great More

by aleonard2774
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon and Jon in service
Jul 20, 2021 -

Lou Fusz Ford responded

Thank you so much for this excellent feedback. I am happy to hear that our team worked hard enough to make your experience enjoyable.

July 19, 2021

Great service department! They got me in fast and came up with creative solutions to fix my problems! Our 2010 expedition will continue to roll for many more miles with these guys! More

by jbarnard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Drazic, Abigail Fox
Jul 20, 2021 -

Lou Fusz Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.

July 19, 2021

The staff were very friendly, and quick. I only waited about an hour for my oil change and the waiting area was clean and had refreshments available. More

by polhamus32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All employees working the servicing are were nice and helpful.
Jul 20, 2021 -

Lou Fusz Ford responded

We are pleased to hear that you had an excellent experience with our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise.

July 19, 2021

I took my 2019 Ford Escape in for a oil & filter change. I also asked that the air conditioner be checked. Brandon did a great job checking me in & updates on the work . Air conditioner was okay. I rec More

by Patricia Wallace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department-Brandon
Jul 20, 2021 -

Lou Fusz Ford responded

Your business is the reason we are here to serve you. Your comments are very important to us and we will be sharing them with our team. Thank you very much for taking the time to let us know which will help us grow and become better every day.

Aug 22, 2021 -

Patricia Wallace responded

Great service

Aug 22, 2021 -

Patricia Wallace responded

Great service

July 18, 2021

Your entire staff was a pleasure to work with especially Lauren. Did a great job of demonstrating all the features / options that the truck had. Most importantly she never pressured me at any time! More

by mikejboehmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Ream, Lauren Sutter, Cory Laneman
Jul 20, 2021 -

Lou Fusz Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!

July 17, 2021

Friendly, try very hard to make customer happy . No stiff arm nor forceful sales tactics. They really try hard and take personal interest in you being a happy customer. More

by Ulybee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Gianino, Alondra Cornejo, Bryan Anderson, Cory Laneman
Jul 20, 2021 -

Lou Fusz Ford responded

Thank you so much for leaving us a review. Your business is very important to us and we appreciate you choosing Fusz.

July 17, 2021

Lauren was amazing, went above and beyond to help us out. Turned a bad experience at another dealer into a great experience, as soon as we walked into the lot she greated us with a smile and positive attitu More

by rmonroy111
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Ream, Lauren Sutter
Jul 20, 2021 -

Lou Fusz Ford responded

We are so honored to have you as a valued customer! Thank you for the great rating.

July 16, 2021

Service staff is friendly and helpful. Although we have a Ford dealership much closer to our house, we prefer Lou Fusz. Today’s service was prompt and met our expectations. More

by KFALKNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jul 20, 2021 -

Lou Fusz Ford responded

You are the reason we are in business. Your review is so important to us. Thank you for taking the time out of your schedule to do business with us and we look forward to seeing you again soon.

July 16, 2021

Great service!! Front desk took great care. The experience went smoothly and quickly. I appreciate the answers and willingness to work with us. We needed to fix a safety recall. More

by Chris WEINRICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fritts
Jul 20, 2021 -

Lou Fusz Ford responded

Thank you for the perfect star rating. We really appreciate you coming in to see us.

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