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Lou Fusz Ford

Chesterfield, MO

4.7
2,254 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis. Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,254 reviews

March 08, 2021

Great service...no pressure...above expectations regarding my trade-in value. I love my 2020 Ruby Red Ecosport and setting up FordPass was a breeze! More

by kvnghlr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson, Lauren Sutter
Mar 10, 2021 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

March 06, 2021

The only Ford dealership I trust to service my Super Duty. The truck was purchased from another Ford dealership in the area, but because of Lou Fusz's service department (from the cashiers up to Brian), More

by monsterdriver18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie and Ron (Master Cerified Service Techs), Brian Noles, Rick Dana, Joe Jerome, Brandon Piel, Jerry Gritt
Mar 10, 2021 -

Lou Fusz Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

March 05, 2021

Jerry was awesome! He was quick, thorough, and great at communicating with me throughout the service. I will definitely be recommending this dealership to friends/family and coming for any other services n More

by jtheohar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Mar 10, 2021 -

Lou Fusz Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

March 05, 2021

No matter what make, model or age of your car, the service is amazing! Rick and Ron always take care of my 4 cars and none of them are Ford’s. More

by Nancy light-lampert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Matlock, Rick Dana
Mar 10, 2021 -

Lou Fusz Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

March 04, 2021

Great customer service. Not yet sure on quality of work, noticed oil stains on driveway today. Never had them before as leak was small, will touch base for investigation. I assume either a poor repair that More

by Customer2013F150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Mar 10, 2021 -

Lou Fusz Ford responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

March 04, 2021

We had a good experience but the process was extremely long. We were at the dealership for over 3.5 hours, of it more than an hour waiting for the finance department to process our paperwork. More

by Elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Lou Fusz Ford responded

Thanks for reviewing your experience Elizabeth! We appreciate your valuable feedback and apologize the process took longer than expected. You are very important to us and if there is anything we can do for you please let us know.

March 04, 2021

Great experience. Alondra was great. Found the truck I liked, signed the papers and drove out. Seamless experience.I will return to see Alondra for my next vehicle purchase. More

by ccharleston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Anderson
Mar 10, 2021 -

Lou Fusz Ford responded

We're delighted to hear that you think so! Thanks for coming in to see us!

March 04, 2021

Rick and his team were awesome! They did everything they could to help me and was I was totally satisfied! Thank you to all involved-LW More

by lindamama09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Mar 10, 2021 -

Lou Fusz Ford responded

Thank you for the review and we value your business. We appreciate you taking the time out of your schedule to write a such a wonderful review. We look forward to seeing you at our dealership again soon. Please feel free to reach out to us if there is anything you need in the future.

March 04, 2021

This is the second used vehicle I’ve bought from Fusz. The first lasted a really long time and I hope the second one does as well. I’m very pleased with their service. More

by mrell81
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lauren Sutter
Mar 10, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

March 04, 2021

Had a great experience with the staff here. They were very courteous and made you feel at ease. Would definitely recommend and go back for my next vehicle More

by Denhardi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Hardin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Catlin
Mar 10, 2021 -

Lou Fusz Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.

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