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Lou Fusz Ford

Chesterfield, MO

Overview
Employees
Reviews
Vehicles
4.7
2,254 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis. Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,254 reviews

January 01, 2021

Great service! I’ve been bringing my car here for a couple of years now, and they always do a good job. Fast and friendly! More

by Lindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
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Jan 05, 2021 -

Lou Fusz Ford responded

Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!

January 01, 2021

Average dealership only reason that the deal went through was because of Lauren Sutter she was wonderful and great to work with. Will be hoping to buy more cars from her in the future. More

by phillipskobi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Anderson, Lauren Sutter
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Jan 05, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

December 31, 2020

Lauren really cares about her customer's experience. We thank her for all that she did during our car buying process. I believe she will continue to work hard to make her customer's happy. More

by r luckett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson, Lauren Sutter
Report | Print
Jan 05, 2021 -

Lou Fusz Ford responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

December 31, 2020

Rick was awesome! Very personable. Very professional and nice. Had a sense of humor, and played off my sarcasm. Nice guy. As well as his coworker next to him. Rick gave me options and explained everything More

by lmessy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
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Jan 05, 2021 -

Lou Fusz Ford responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

December 30, 2020

I was very impressed that Lou Fusz was able to make the necessary repairs to my 1989 Mustang and source the needed parts even though some them are no longer manufactured. Work was completed within a day a More

by herr.strauss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Report | Print
Jan 05, 2021 -

Lou Fusz Ford responded

Thanks for the kind review. Let us know if we can help with anything else.

December 29, 2020

I have been a customer for over 10 years and recommend Lou Fusz Vehicle Service Center to everyone. They have always provided me and my family with excellent service and great mechanical work that has alw More

by JOEJENSEN82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Paule
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Rosenthal, Rick Dana, Joe Jerome, Brandon Piel, Jerry Gritt, Honey Woensdregt
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Jan 05, 2021 -

Lou Fusz Ford responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

December 28, 2020

The service was great.Lauren was very helpful Lou fuse was top notch in my mind I would send anyone there to a purchase.Thank you very much.Michael Bumps More

by bumper1121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Sutter
Report | Print
Jan 05, 2021 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

December 27, 2020

Got me in and out of service very quickly. Great service writer. A a a a a a a a a a a a a a a More

by aleonard2774
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
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Jan 05, 2021 -

Lou Fusz Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

December 26, 2020

Wouldn’t honor ford coupon. Will find another place to do service. Also could not book through app. Not friendly or really helpful. Asked how truck looked after 7k miles. It’s fine. More

by mrgrey4wy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Jerome
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Jan 05, 2021 -

Lou Fusz Ford responded

We apologize for your experience and will forward this to management. We value your business and appreciate the feedback.

December 26, 2020

Fantastic experience all around. My 12th purchase through Lou Fusz Ford. I always feel well taken care of satisfied with my vehicles. Customer for life! More

by Stangboy03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Gianino, Grant Woods, Jeff Ream
Report | Print
Jan 05, 2021 -

Lou Fusz Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

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