Back

Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

Directions

By Type

Showing 2,251 reviews

March 23, 2020

My go to place for great service and customer care I've now had an 2000 new Expedition that went past 300k miles under the care of Mike Flynn before he retired, Took advantage of the US gov't "cash fo More

by a.vosburgh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Joe Jerome, Brandon Piel, Jerry Gritt
Apr 06, 2020 -

Lou Fusz Ford responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

March 23, 2020

Took my car in for maintenance check. Rick was very friendly, courteous and informative. He explained the work that needed to be done and told me how long it would take. Very happy with my experience. More

by b_e_hall
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 06, 2020 -

Lou Fusz Ford responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

March 23, 2020

fast service great service bought the car here wouldn't take it anywhere else to have service would recommend them for anyone even got a free car wash voucher More

by alexruxxxxaj
Recommend Dealer
Yes
Employees Worked With
Brian Noles
Apr 06, 2020 -

Lou Fusz Ford responded

Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!

March 23, 2020

16th and 17th cars leased from Lou Fusz Ford My company has leased 17 cars, 15 Tauruses and now two 2020 Edges over the past 15 years. We have had a great working relationship with Jerry Paule. More

by Keith Kriegshauser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Paule, Steve Gianino, Jeff Ream
Apr 06, 2020 -

Lou Fusz Ford responded

Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.

March 22, 2020

The service writer and tech diagnosed the problem quick and finished the job ahead of time. Great job. I am very happy with the service dept. More

by Phil0075
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Apr 06, 2020 -

Lou Fusz Ford responded

Thanks for the kind review. Let us know if we can help with anything else.

March 20, 2020

Mi Segunda Camioneta y fue La Mejor Experncia Aqui! El proceso fue muy fácil y todos me trataron con mucha humildad. desde el momento en que entré hasta el momento en que me fui. Alondra es muy amable More

by jose.rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo, Bryan Anderson
Apr 06, 2020 -

Lou Fusz Ford responded

Muchas gracias por su negocio y las amables palabras. Te apreciamos mucho. Si necesita algo en el futuro, infórmenos. Gracias de nuevo.

March 19, 2020

Always a Great Experience The crew is personable, and I'm always taken care of. They let me know the overall health of my car, and help me prioritize what needs to get done. More

by cpoole236
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Jerry Gritt
Apr 07, 2020 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

March 19, 2020

Love the guys here. Don’t remember the name of the gentleman who worked at the first desk, but he was very considerate and professional. My Lyft driver was contacted and I was at work on time. My car More

by saltcaymerdmaid
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Apr 07, 2020 -

Lou Fusz Ford responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

March 18, 2020

Joe Jerome was very helpful and professional. He assisted my husband and I decide what services we needed. From start to finish we had an enjoyable experience. More

by LUCIDO6
Recommend Dealer
Yes
Employees Worked With
Joe Jerome, Brandon Piel
Apr 07, 2020 -

Lou Fusz Ford responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

March 18, 2020

30k Service for Both of Our Vehicles Brought both cars in for their 30k mile service. Service writer who arranged the appointments over the phone was courteous, cheerful, and efficient. More

by cna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Matlock, Brandon Piel, Jerry Gritt, Mike Bandera
Apr 07, 2020 -

Lou Fusz Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

...
178
...