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Lou Fusz Ford

Chesterfield, MO

4.7
2,254 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis. Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,254 reviews

March 04, 2020

easy and painless service Great service and kept me update with the progress of my car. I will continue to bring all my cars here for service needs. Thank you Rick More

by JOHN.HOOKLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Montagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Dana
Apr 07, 2020 -

Lou Fusz Ford responded

Reviews like yours are truly a breath of fresh air! We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.

March 04, 2020

Two Cars In One Day Had both my cars oil changed and tires rotated. Great service and did it right the first time. Joe Jerome was very helpful and friendly. Great Job! More

by DAVIDA7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Apr 07, 2020 -

Lou Fusz Ford responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

March 04, 2020

Poor communication from dealer to customer or should I say no communication. I was the one that had to always make contact for vehicle update. More

by skai
Recommend Dealer
No
Employees Worked With
Brandon Piel
Apr 07, 2020 -

Lou Fusz Ford responded

We are very sorry to hear that this has happened. We apologize for your experience.

March 04, 2020

First Visit to Service Center As stated above, it was my first visit to the Service Center with my Fiesta. The agent greeted me warmly and efficiently. He explained how he would im More

by PTRAVERS2 Husband of Bernadette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 07, 2020 -

Lou Fusz Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

March 04, 2020

JOE in the service department was very efficient and friendly in helping coordinate the diagnostic exam and necessary repair and maintenance of our vehicle. Thank you! More

by cnbuehrig
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Apr 07, 2020 -

Lou Fusz Ford responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

March 02, 2020

Thanks. Great job guys, car services and returned back to me in no time. The facility was clean and everyone encountered was professional and courteous More

by Ohigo61531
Recommend Dealer
Yes
Employees Worked With
Joe Jerome, Jerry Gritt
Mar 03, 2020 -

Lou Fusz Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

March 02, 2020

Everything was handled well except time estimate for visit. Told 45 min and wound up being about 2 hours. Need to keep folks updated rather than them sending a text asking them to contact your servic More

by westminster1985
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Mar 03, 2020 -

Lou Fusz Ford responded

We are very sorry to hear about the time of your service visit. We apologize very much. The time we quoted you should had been much more accurate. We appreciate you bringing this to our attention. Thank you.

March 02, 2020

They got me in and out in a timely manner . My car runs like new now thanks to Steve the technician. It was an overall great experience. More

by ssggfritts
Recommend Dealer
Yes
Employees Worked With
Scott Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Dana, Steve Decker
Mar 03, 2020 -

Lou Fusz Ford responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

March 02, 2020

Rick greeted me and quickly registered my vehicle for service. He let me know of all recommended services that were due or upcoming. The service Department did a great job. More

by dmbyrne
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Mar 03, 2020 -

Lou Fusz Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

February 28, 2020

service was ok service has been good , wait times are good, wait area clean and comfortable, was shown history if care for this car which i like , free car wash was More

by CAGROTHE01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Mar 03, 2020 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We value your business and look forward to helping you again in the future.

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