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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

January 27, 2020

Prompt repair. Friendly. They scheduled quickly, great record keeping as to past services. Offered Mfg recommended service. I use them for all three of my ford cars. More

by CPBALO
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger, Billy Hoeflinger, Rick Dana, Scott Fritts
Feb 14, 2020 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We appreciate you bringing all of your vehicle to us for service. Thank you so much!

January 27, 2020

Brake job was too expensive! I found someone else to do the brake job for a fraction of the cost that was quoted to me. I only came out to Lou Fusz Ford because Lou Fusz Chrysler More

by ROENACARTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know. I don't keep track of names.
Feb 24, 2020 -

Lou Fusz Ford responded

We truly are sorry to hear this feedback. Our goal here at Lou Fusz is to make sure every customer drives off our lot with a positive experience.

January 25, 2020

Wonderful dealership! Everyone is very helpful and kind!! Great experience, they listened to us and offered us everything that they could to make our dream of owing a Raptor come true! More

by angelica.tierney
Recommend Dealer
Yes
Employees Worked With
Jeff Ream, Jason Catlin
Feb 24, 2020 -

Lou Fusz Ford responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

January 25, 2020

Jerry G is always helpful and super friendly!! My car was done in a timely manner and they helped me get a ride to work! More

by sarahd382
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

January 25, 2020

Quick accurate work, professional and courteous employees. I recommend their service department for any work you need done. I will continue to take my vehicle to this location. More

by FYR_EMSDISPATCHER
Recommend Dealer
Yes
Employees Worked With
Cameron Otte, Eric Merz, Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.

January 24, 2020

Got the service I requested My service technician was fine. However, you need someone who can just tell customers if their car is ready without having to try to connect with the More

by ROSE.DUNN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonas Broad
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and apologize for your experience.

January 24, 2020

Courteous, on time, communicative Always willing to listen to concerns regarding vehicle. Easy to set up service appointments and a locations that is easy to get to. Wait times for v More

by PATTY.REAM64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Stahl, Brian Noles, Joe Jerome, Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

We’re delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you.

January 23, 2020

First time having my car serviced here with the exception of an oil changed. I was so very happy with everything from scheduling to completion. Thank you!!!! More

by pickettk858
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you so much! We appreciate you! Thank you for taking the time to leave us a review! We look forward to seeing you again soon.

January 23, 2020

excellent Rick Dana is OUTSTANDING!!!... Have purchased 10 or so vehicles over the years, Dan in sales is great ....have been thru a few service people ... miss More

by gbader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger, Rick Dana
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for your time and the wonderful review. We value your business!

January 23, 2020

The service rep Rick Dana was great. Very responsive and helpful with the current issue as well as a new recall. Great service by Rick every time I have needed service. More

by randy.harwood
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Feb 24, 2020 -

Lou Fusz Ford responded

Reviews like yours are truly a breath of fresh air! We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.

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