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Lou Fusz Ford

Chesterfield, MO

4.7
2,254 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis. Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,254 reviews

January 29, 2020

Easy and Convenient I intend to keep my SHO a long time. Having regular the maintenance service available on Saturdays makes it easy for me to keep my Ford all Ford. More

by todd_mccandless
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Feb 14, 2020 -

Lou Fusz Ford responded

Thank you very much for your review. We agree Saturday hours are so important. Thank you so much for your time and we appreciate you!

January 27, 2020

Outstanding progress in level of customer service. From my service advisor, Joe Jerome, the professional and efficiency from Jaclyn Caragher and the cleanliness of waiting area’s were top drawer. Brian Nol More

by BILLYOUNG1941
Recommend Dealer
Yes
Employees Worked With
Jaclyn Caragher. 5 stars, Joe Jerome
Feb 14, 2020 -

Lou Fusz Ford responded

Thank you for your business! We appreciate you!

January 27, 2020

Excellent service. Brian Noles has a excellent job ln important to total service. Joe Jermone and Jaclyn Caragher are excellent additions——5 star performance by these people!!!!! More

by BILLYOUNG1941
Recommend Dealer
Yes
Employees Worked With
Jaclyn Caragher—-5star perfection , Joe Jerome
Feb 14, 2020 -

Lou Fusz Ford responded

Thank you so much for your wonderful review! We value your business. We appreciate the kind words about Brian, Joe and Jaclyn. Thank you so much for your business!

January 27, 2020

Brake job was too expensive! I found someone else to do the brake job for a fraction of the cost that was quoted to me. I only came out to Lou Fusz Ford because Lou Fusz Chrysler More

by ROENACARTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know. I don't keep track of names.
Feb 24, 2020 -

Lou Fusz Ford responded

We truly are sorry to hear this feedback. Our goal here at Lou Fusz is to make sure every customer drives off our lot with a positive experience.

January 27, 2020

Prompt repair. Friendly. They scheduled quickly, great record keeping as to past services. Offered Mfg recommended service. I use them for all three of my ford cars. More

by CPBALO
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Hoeflinger, Rick Dana
Feb 14, 2020 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We appreciate you bringing all of your vehicle to us for service. Thank you so much!

January 25, 2020

Quick accurate work, professional and courteous employees. I recommend their service department for any work you need done. I will continue to take my vehicle to this location. More

by FYR_EMSDISPATCHER
Recommend Dealer
Yes
Employees Worked With
Cameron Otte, Eric Merz, Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.

January 25, 2020

Wonderful dealership! Everyone is very helpful and kind!! Great experience, they listened to us and offered us everything that they could to make our dream of owing a Raptor come true! More

by angelica.tierney
Recommend Dealer
Yes
Employees Worked With
Jeff Ream, Jason Catlin
Feb 24, 2020 -

Lou Fusz Ford responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

January 25, 2020

Jerry G is always helpful and super friendly!! My car was done in a timely manner and they helped me get a ride to work! More

by sarahd382
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

January 24, 2020

Courteous, on time, communicative Always willing to listen to concerns regarding vehicle. Easy to set up service appointments and a locations that is easy to get to. Wait times for v More

by PATTY.REAM64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Stahl, Brian Noles, Joe Jerome, Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

We’re delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you.

January 24, 2020

Got the service I requested My service technician was fine. However, you need someone who can just tell customers if their car is ready without having to try to connect with the More

by ROSE.DUNN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonas Broad
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and apologize for your experience.

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