Lou Fusz Ford

After the purchase of the car at a lou F. dealer took 2 weeks to get a confirmation to an appointment the appointment was 3 more weeks adding the 2of wait. Took the car to the appt. at 8am an dealer took 2 weeks to get a confirmation to an appointment the appointment was 3 more weeks adding the 2of wait. Took the car to the appt. at 8am and around 4pm drove by to see if it was ready or...? since i got no word from dealer. Word of the associate was the car wasnt even diagnosed "so sorry". After explaining that the appointment took a month aprox wait and thats why an apointment is for (right?) Associate mentions that he understands how i feel and that there was 19 cars in front of mine... I asked why was not informemed or schedule a diferent day? and the last excuse was : "we dont have enough techs" .he couldnt told me exactly when he could get me schedule (week b4 4th of july. called me tuesday of previous week and Reeschesule appiontment + 2more weeks. Dropped the car 8am again was ready next day since techs live at 3 pm and there was no response from Ford engineers on how to fix the issue. Issue # Requested a key made that i brought in from the deLearship ( apperently making a key after purchasing a car takes ford to bankcrup again ?) ... Paid 152.00 and guess what!? They cant mach car and key fob ( that was given at the lou fouz dealear) and most important : Key doesnt work correctly. Yesterday, afterwork, had to pick my wife up form a prkng lot because the key wouldnt unlock the car. Oh. the good one, they send an uber to pick my wife for the second appt. However, i would prefered that the key of the car worked. More

Pressured and pushed to buy promised things car needed (hubcap)never followed up straight up lied!! Had a 4% lender approved said they don't use them pushed his lender @ 8%???xxx (hubcap)never followed up straight up lied!! Had a 4% lender approved said they don't use them pushed his lender @ 8%???xxx More

Brandon did a great job helping me with my cars engine issuse plus he suggested new tires and an alignment which I am going to do this month. Thank you for helping me. I will be back. issuse plus he suggested new tires and an alignment which I am going to do this month. Thank you for helping me. I will be back. More

First class service and with a top notch staff,. Thank you ,service rep Rick Dana. Thank you ,service rep Rick Dana. More

Shortage of techs slowed down repairs. All else was very good including the service manager, Rick Dana. Very professional and attentive to my needs. All else was very good including the service manager, Rick Dana. Very professional and attentive to my needs. More

Great customer service in the service area - Brandon and Brad were both awesome. They stand behind their tire warranty and I was impressed - thank you! Brad were both awesome. They stand behind their tire warranty and I was impressed - thank you! More

Prompt arrival and drop off, good communication during service, easy pickup, and all services completed at time of appointment. service, easy pickup, and all services completed at time of appointment. More

Great overall experience. Everyone was very friendly and the gentleman who assisted me was very knowledgeable and helpful with my vehicle Everyone was very friendly and the gentleman who assisted me was very knowledgeable and helpful with my vehicle More

We were extremely happy with the Lou Fusz experience. First timers. We will be back! First timers. We will be back! More

Prompt, courteous, friendly service was displayed by everyone. Enjoyed the clean and spacious waiting room, with oil change completed in a quick 45 minutes! Thanks to all the staff who made this an en everyone. Enjoyed the clean and spacious waiting room, with oil change completed in a quick 45 minutes! Thanks to all the staff who made this an enjoyable visit. More