Lou Fusz Ford

Jerry always does a great job with my servicing! Communication through text updates is great!!! Communication through text updates is great!!! More

I do not want to write words fir this review but I also do not want any more reminder texts about the survey. They are 5 stars. do not want any more reminder texts about the survey. They are 5 stars. More

Felt like a bait & switch from drop off to pick up and end with high, unjustified price. Scheduled a $70 oil change, agreed to additional maintenance at drop off for $250 total. Was told it was $420 when end with high, unjustified price. Scheduled a $70 oil change, agreed to additional maintenance at drop off for $250 total. Was told it was $420 when I arrived to pick up my truck. I asked for an explanation, and the price magically dropped to $330. I asked again for an explanation and was told this was the price. I asked how it had changed from $250 to $330 and was told I'd need to ask Brandon (but Brandon had gone home). Poor communication: No one called me to let me know my truck was finished. I was told 4 hours, called after 7 hours, and the woman who answered put me hold for 15 minutes and said they'd missed placed my paper work and I needed to come in. Will consider other service centers for the future. Disappointed considering my long time patronage over the past 5 years. More

Jerry listened to and resolved my issues. The service department provided good transportation to and from home. The work was completed earlier than expected. I was called promptly after work was complet department provided good transportation to and from home. The work was completed earlier than expected. I was called promptly after work was completed More

Service Advisor Ed Henshaw was very friendly and helpful. Straight to the point and called me as soon as my vehicle was ready to be picked up. Straight to the point and called me as soon as my vehicle was ready to be picked up. More

I have excellent service, everyone I met was very nice. Kind of had sticker shock on your service prices, for example had cabin air filter service for $75. I think that’s a bit steep. Otherwise, service pe Kind of had sticker shock on your service prices, for example had cabin air filter service for $75. I think that’s a bit steep. Otherwise, service people very easy to work with. More

I always go to Jerry and he has always been nice and helpful. I always get in and out in a timely manner. Always helpful. helpful. I always get in and out in a timely manner. Always helpful. More

Appreciate the service. There was an open item that was not addressed, so I had to return, but it was promptly handled and resolved. Thank you not addressed, so I had to return, but it was promptly handled and resolved. Thank you More

Always get excellent service here! xxxxx xxxxxxxxx xxxx Always get excellent service here! xxxxx xxxxxxxxx xxxx xxxxx xxxxxx xxxxx xxxxxxx x x xx xx x xx x x x xxxx xx xxxx xxxxxxxxx Always get excellent service here! xxxxx xxxxxxxxx xxxx xxxxx xxxxxx xxxxx xxxxxxx x x xx xx x xx x x x xxxx xx xxxx xxxxxxxxx More

Service Advisor Ed Henshaw was very friendly and helpful. He explained to me the service to be performed on my Explorer and also clarified an additional service question that I had. He explained to me the service to be performed on my Explorer and also clarified an additional service question that I had. More