Lou Fusz Ford

We have purchased several cars from Lou Fusz. They are always great to deal with. Lauren was very responsive to my questions and made the car buying experience pleasant. always great to deal with. Lauren was very responsive to my questions and made the car buying experience pleasant. More

Jerry is great. He took the time to follow up with me to make sure we could pick the car up the next day when the service took more than the one day. make sure we could pick the car up the next day when the service took more than the one day. More

We came to Lou Fusz after our only vehicle suddenly died. We don't have the best credit, we only had a small down payment, and we couldn't afford a huge monthly payment. But we needed a safe, reliable car fo We don't have the best credit, we only had a small down payment, and we couldn't afford a huge monthly payment. But we needed a safe, reliable car for our growing family. Alondra was so kind and never once made us feel pressured into buying anything. She understood our situation and wanted to find a car that would last for a long time and not leave us stranded. And she knocked it out of the park. Jeff in the finance department did everything he could on his end to get us a good rate and a fair payment, and we could not be more grateful for everything they did for us. They definitely made a very stressful situation into something positive for us. More

Jerry always does a great job with my servicing! Communication through text updates is great!!! Communication through text updates is great!!! More

I do not want to write words fir this review but I also do not want any more reminder texts about the survey. They are 5 stars. do not want any more reminder texts about the survey. They are 5 stars. More

Felt like a bait & switch from drop off to pick up and end with high, unjustified price. Scheduled a $70 oil change, agreed to additional maintenance at drop off for $250 total. Was told it was $420 when end with high, unjustified price. Scheduled a $70 oil change, agreed to additional maintenance at drop off for $250 total. Was told it was $420 when I arrived to pick up my truck. I asked for an explanation, and the price magically dropped to $330. I asked again for an explanation and was told this was the price. I asked how it had changed from $250 to $330 and was told I'd need to ask Brandon (but Brandon had gone home). Poor communication: No one called me to let me know my truck was finished. I was told 4 hours, called after 7 hours, and the woman who answered put me hold for 15 minutes and said they'd missed placed my paper work and I needed to come in. Will consider other service centers for the future. Disappointed considering my long time patronage over the past 5 years. More

Jerry listened to and resolved my issues. The service department provided good transportation to and from home. The work was completed earlier than expected. I was called promptly after work was complet department provided good transportation to and from home. The work was completed earlier than expected. I was called promptly after work was completed More

Service Advisor Ed Henshaw was very friendly and helpful. Straight to the point and called me as soon as my vehicle was ready to be picked up. Straight to the point and called me as soon as my vehicle was ready to be picked up. More

I have excellent service, everyone I met was very nice. Kind of had sticker shock on your service prices, for example had cabin air filter service for $75. I think that’s a bit steep. Otherwise, service pe Kind of had sticker shock on your service prices, for example had cabin air filter service for $75. I think that’s a bit steep. Otherwise, service people very easy to work with. More

I always go to Jerry and he has always been nice and helpful. I always get in and out in a timely manner. Always helpful. helpful. I always get in and out in a timely manner. Always helpful. More