Lou Fusz Ford

I appreciate the immediate response and service. I have noticed a huge change in customer service and greatly appreciate it. The professionalism is shining through! keep up the great Job! noticed a huge change in customer service and greatly appreciate it. The professionalism is shining through! keep up the great Job! More

The service performed was above and beyond. They even gave me a free wash code for my favorite car wash. The service was finished much sooner than promised. The only reason I will not be giving a 5 star gave me a free wash code for my favorite car wash. The service was finished much sooner than promised. The only reason I will not be giving a 5 star reason is the up selling of unnecessary maintenance. They tried to upsell me over $400 of extra services. I have a 2020 ford ranger. I specifically asked what scheduled maintenance was coming up at 36,000 miles. They recommended fuel injection cleaning and transmission service. Neither of those are listed in the owners manual at that interval. I know they are just trying to make some extra money but this is not the way. More

Great job by Brandon making sure I was checked in, everything was completed and back on the road in a timely manner and that I was satisfied with the work. everything was completed and back on the road in a timely manner and that I was satisfied with the work. More

Brandon peel in the service department get me well-informed called me first thing in the morning after my vehicle was dropped off and Charlie did an over and above job working on the car I highly well-informed called me first thing in the morning after my vehicle was dropped off and Charlie did an over and above job working on the car I highly recommend them to everyone More

The transmission control module failed on our Focus and the replacement was on national backorder. No TCMs were available anywhere! Our Service Adviser, Rick Dana, kept us informed and as soon as the par the replacement was on national backorder. No TCMs were available anywhere! Our Service Adviser, Rick Dana, kept us informed and as soon as the part was inbound, Rick told us to bring the car over and they would work us in (despite a full workload). A day and half later, our Focus was ready. Big thanks to Rick, technician Bryan Mazuranic, and the Parts gang for their great work and efforts to diagnose the issue, get us a very scarce part, install it/retest, and get us back on the road. Thank you! More

Rick Dana does a great job.. However, I asked to have Rick Dana does a great job.. However, I asked to have services performed that were not. Seems to be some sort of communication breakdown between th Rick Dana does a great job.. However, I asked to have services performed that were not. Seems to be some sort of communication breakdown between the person who took my request and Rick, who was overseeing the work. More

Convenient, fast and courteous service! Jerry was very thorough in explaining the services available and arranged transportation back to my office for me. My vehicle was completed well within the time he thorough in explaining the services available and arranged transportation back to my office for me. My vehicle was completed well within the time he told me it would be. More

The guys are always super pleasant and welcoming when entering the establishment. The facility is clean, bathroom and sitting area is well maintained. Don't forget about the fresh coffee. entering the establishment. The facility is clean, bathroom and sitting area is well maintained. Don't forget about the fresh coffee. More

Was very happy that I was able to get my truck serviced on a Saturday without an appointment. Always great service experience with Rick Dana on a Saturday without an appointment. Always great service experience with Rick Dana More

I dealt with Brad Green by phone and email, bought the truck and sold my truck to a farrier in Carthage MO. My $ were wired to your dealership and my sold truck $ was delivered by a 3 rd party who met us truck and sold my truck to a farrier in Carthage MO. My $ were wired to your dealership and my sold truck $ was delivered by a 3 rd party who met us in eastern Ohio where we swapped trucks Everything worked out great. Thanks More