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Lou Fusz Ford - Service Center

Chesterfield, MO

4.6
1,612 Reviews

1,612 Reviews of Lou Fusz Ford - Service Center

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December 26, 2023

My service advisor Rick Dana was very professional and did a great job of providing information regarding my vehicle. I highly recommend Lou Fusz Ford to anyone for service. The staff was friendly, effici More

by d-drummond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Dec 27, 2023 -

Lou Fusz Ford responded

We're delighted that you had such a wonderful time with us! Thank you very much for sharing your nice words. We appreciate your support and can't wait to see you again in the future!

December 19, 2023

The service writers, Brandon Piel and Brad are awesome. They are cordial, professional, and honest. They make the service experience much more pleasant than one would expect. I know that the work will b More

by davefuegner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Dec 27, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

December 19, 2023

I was very pleased with my service appointment. I went in for an oil change tire rotation and front end alignment. Service advisor (Brandon Piel) nformed me that the required 40,000 mile service wo More

by Mike S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Dec 27, 2023 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

December 12, 2023

It was very professional and seem less My technician was very courteous and explained what was being done More

by JGMILLER28
Recommend Dealer
Yes
Dec 14, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

December 12, 2023

Quick service and he was polite. I am happy with the work that was done on my car and the customer service I received. More

by Agriese821
Recommend Dealer
Yes
Dec 14, 2023 -

Lou Fusz Ford responded

We're delighted that you had such a wonderful time with us! Thank you very much for sharing your nice words. We appreciate your support and can't wait to see you again in the future!

December 12, 2023

They did a good job They were friendly and attentive Thanks for your work on my car More

by justin.guyton
Recommend Dealer
Yes
Dec 14, 2023 -

Lou Fusz Ford responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

December 11, 2023

Polite, prompt, professional. Could not be more pleased. Rick answered all my questions to my satisfaction. More

by superbruce3
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Dec 14, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

December 10, 2023

They evaluated the problem with the car, and determined warranty coverage. Then, ordered the part and called when ready. Easy peezy!!!!! More

by WTYSON0
Recommend Dealer
Yes
Dec 11, 2023 -

Lou Fusz Ford responded

We're really happy that you had such a wonderful time with us! Thank you very much for sharing your nice words. We appreciate your support and can't wait to see you again in the future!

December 10, 2023

Rick provided excellent customer service, professionalism and personable service with a smile from start to finish! More

by wpelloquin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Dec 11, 2023 -

Lou Fusz Ford responded

We're really happy that you had such a wonderful time with us! Thank you very much for sharing your nice words. We appreciate your support and can't wait to see you again in the future!

December 09, 2023

Great! Everything was fantastic professional staff will return for future business! Will recommend to friends and family! More

by YOUNGSOFFENTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heidi Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Stocks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Schroeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Stahl, Grant Woods, Kevin Montagne, Cory Laneman, Nick Borger
Dec 11, 2023 -

Lou Fusz Ford responded

We are thrilled to hear about the outstanding experience you had at our store. Our dedicated team consistently works to guarantee customer satisfaction. We eagerly look forward to the chance to serve you again!

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