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Lou Fusz Ford - Service Center

Chesterfield, MO

4.6
1,612 Reviews
Call Service Center (636) 238-5919

1,612 Reviews of Lou Fusz Ford - Service Center

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August 11, 2023

Stellar service-the valet service picked up and returned my car after my oil change. Couldn’t have been easier to schedule and manage More

by kllyerwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone in service
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Aug 14, 2023 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

August 09, 2023

Rick has always been our go to guy at the service center. Always on the ball and always gets the best deal for us. Many thanks More

by captmaxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana
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Aug 10, 2023 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

August 08, 2023

THE WHOLE CREW WERE VERY GOOD AND NICE. ESPECIALLY CORY LANEMAN,LUKE HARDIN AND SHANE IN FINANCE. More

by KWESTRICH50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Hardin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Laneman
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Aug 10, 2023 -

Lou Fusz Ford responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

August 08, 2023

Rick has always been kind and helpful. He’s very generous answering my silly questions. More

by lisawille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in Service Department
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Aug 08, 2023 -

lisawille responded

Rick at Lou Fou

August 07, 2023

Our most recent experience was to replace a vehicle. Lou Fusz was very helpful and easy to work with. More

by ROBREVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Andert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaclyn (don’t have her last name)
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Aug 10, 2023 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

August 06, 2023

Never had to pay $50,00 for tire rotation with a lube, oil and filter. More

by Kcsimmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Aug 10, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

August 04, 2023

Rick was very helpful and informative on the changes that were being done and I appreciate the whole teams quick work More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Report | Print
Aug 10, 2023 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

August 04, 2023

Service tech did not add required amount of oil. I had to return to dealership. More

by bgx2sb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
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Aug 10, 2023 -

Lou Fusz Ford responded

Thank you for bringing this to our attention. The safety of our customers is a top priority here, and we will be passing your message alone to management. We hope to see you in our store in the future!

July 29, 2023

Very professional and friendly when setting up the appointment. Always great work, very trustworthy every time More

by CRM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Jul 31, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

July 28, 2023

My service writer was timely, extremely thorough, and very friendly. Overall, it was a great first experience. Definitely will be back. More

by barbrichards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Middendorf
Report | Print
Jul 31, 2023 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

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