Lou Fusz Kia

I got what I needed done and took care of a recall on the trim. Jeffrey took great care of me. trim. Jeffrey took great care of me. More

Experience problem when I left the service center, my car had a clicking sound and i tried on several occasion to call the Tech and left several messages, no return call or acknowledgment. Poor customer serv had a clicking sound and i tried on several occasion to call the Tech and left several messages, no return call or acknowledgment. Poor customer service!! The Service Advisor name is Justin Revelle. I ended up going to another dealership who fixed the problem within 10 minutes. I would recommend the service center, but not the tech person or service advisor More

Stan and his service crew took care of my car and it’s running great! running great! More

Very friendly people. Not pushy like some dealers can be. Very informative and helpful. Would definitely go back in the future and I would recommend them to people. Not pushy like some dealers can be. Very informative and helpful. Would definitely go back in the future and I would recommend them to people. More

Communication on their part was not very helpful; I had to reach out myself multiple times because they did not take the time to write down any of my information to contact me. to reach out myself multiple times because they did not take the time to write down any of my information to contact me. More

I gave 2 stars because the service didn't take too long and I have had better experience in the past. However, my most recent experience wasn't good. I purchased an oil change and windshield wiper replacem and I have had better experience in the past. However, my most recent experience wasn't good. I purchased an oil change and windshield wiper replacement. My husband took the car for service and I was texted a receipt from Lou Fusz with a total of $170.33. Then, my card was charged $194.64. I called and spoke with my previous service rep., Justin I believe, who tried to talk away the discrepancy before agreeing to refund me the difference. I never received a refund. I spoke with the Rep. on July 29th. Needless to say, I'm not happy. More

I would leave zero starts if I could. Their service completely changed as soon as the actual sale was done. , they don’t reply or return any calls, left multiple voicemails. We still have Their service completely changed as soon as the actual sale was done. , they don’t reply or return any calls, left multiple voicemails. We still haven’t received our license plates after over a month and haven’t receive our refund money for warranty. We are military family that had to move states and now can’t even get in touch with them. Would have definitely avoided this dealership if we would’ve known how they operate. I would suggest not doing any business with this dealership! More

I appreciate how quickly they got me in and serviced my vehicle. Everyone was very pleasant to me and wanted to make sure that I was taken care of. vehicle. Everyone was very pleasant to me and wanted to make sure that I was taken care of. More

Excellent service, efficient, knowledgable and helpful. Service account rep saw that my license plates were up for renewal in the following month and suggested they do a quick inspection. That was really a Service account rep saw that my license plates were up for renewal in the following month and suggested they do a quick inspection. That was really awesome for them to notice that! More

Excellent communications. Took time to explain the complete, 30K maintenance routine. Fast, friendly and comfortable environment. They will be only ones to work on my KIA. Took time to explain the complete, 30K maintenance routine. Fast, friendly and comfortable environment. They will be only ones to work on my KIA. More