Lou Fusz Kia

Extremely disappointing and frustrating service experience. After multiple appointments, including a canceled appointment, repeated visits, a ride-along, and even leaving my vehicle overnight, the experience. After multiple appointments, including a canceled appointment, repeated visits, a ride-along, and even leaving my vehicle overnight, the dealership has accomplished absolutely nothing toward resolving my concerns. I've wasted an unacceptable amount of time dealing with a service department that seems incapable of properly diagnosing the issues or providing any meaningful answers. The lack of communication, accountability, and urgency is unacceptable. I expected a level of professionalism and competence that this dealership has completely failed to deliver. More

Outstanding Experience! !! Outstanding Customer service!!!! Everything exceeded expectations and I will return for future services. !! Outstanding Customer service!!!! Everything exceeded expectations and I will return for future services. More

Excellent service and appreciate the availability of appointments to choose from in your service department. appointments to choose from in your service department. More

has kept my car for 2 weeks and counting. they still have not found out what is wrong with my car. they do not offer a loaner car at discounted rate. nearing 3 weeks and no answers they still have not found out what is wrong with my car. they do not offer a loaner car at discounted rate. nearing 3 weeks and no answers More

I was able to communicate the way I'm comfortable via text and email. They sent me finance information i needed to comparison shop which ultimately led me to buy a car with them text and email. They sent me finance information i needed to comparison shop which ultimately led me to buy a car with them More

Outstanding Experience! !! Outstanding Customer service!!!! Approximately wait time was given up front and accurate. I was there for recalls. !! Outstanding Customer service!!!! Approximately wait time was given up front and accurate. I was there for recalls. More

The service people seem good at what they do but don't let you know what might happen after getting your vehicle serviced i.e. you might as well buy a new vehicle instead putting a bunch of money into the let you know what might happen after getting your vehicle serviced i.e. you might as well buy a new vehicle instead putting a bunch of money into the old car and finding out you don't know how long it's going to last, 6 months to a year. They don't have parts for it anymore after spending $4,000 - $5,000 and suggest you purchase the parts you need on eBay but then they have no problem installing the needed parts. The vehicle was only 15 years old with 135,500 miles. My heart is broken, I didn't want to purchase a new car. More

Kylie was fantastic and patient as I made a decision to finally find a car that worked for my preferences versus family utility. She was sensitive to my needs, did great follow through and worked with her finally find a car that worked for my preferences versus family utility. She was sensitive to my needs, did great follow through and worked with her managers to get me a truly good deal and generous trade in. I felt she was professional and calm and did her best to make sure I was happy and informed. Thank you to the sales manager too for working to get me in the exact lease I needed. More

Always helpful and friendly. Explain things that are needed and why. Wait area is clean and nicely arranged to allow people to work or set separately if needed. Explain things that are needed and why. Wait area is clean and nicely arranged to allow people to work or set separately if needed. More

Chris, Zack, and Barry are an amazing team that took exemplary care of me and my car! exemplary care of me and my car! More