Lou Fusz Kia

Not up to usual expectations We needed a taillight replacement in our 2013 Sorrento. I called twice and was told it was a quick fix and we did not need (could not make) an appoint We needed a taillight replacement in our 2013 Sorrento. I called twice and was told it was a quick fix and we did not need (could not make) an appointment) even though we preferred to drop off the car. We also had a key fob problem that we’d hoped was the battery. Upon arriving, my husband was sent to the waiting room. After 20 minutes, someone came out and asked if he knew his tail light needed replacing. Meanwhile, the key fob was not the battery, and we were told that it was $140 to even try to find out what was wrong. It seems ridiculous that for a six year old car, the key fob is unusable, that expensive to test, and over $400 to replace. The whole visit took over an hour; on the phone I had been told it would take 15-20 minutes and even called right before to confirm. We have always had good experiences at Lou Fusz Kia (in fact, we switched from Butler Kia to you because they lost our other key fob and then denied responsibility), so we were disappointed in this particular experience. -Debbie Banashek-Twist More

Lou Fusz Review Excellent service, it only took two weeks to repair the damage done to my headlight and door. Totally happy with the results! Highly recommend them. Excellent service, it only took two weeks to repair the damage done to my headlight and door. Totally happy with the results! Highly recommend them. More

Oil change/Tire Rotation Came in for oil change and tire rotation. Left with that plus 80 in new filters for a 160 total. I think the oil changes are too expensive. I do l Came in for oil change and tire rotation. Left with that plus 80 in new filters for a 160 total. I think the oil changes are too expensive. I do like the service center waiting area and the people. More

Smooth and trouble free. Had everything ready, reducing my time spent in the dealership. All questions answered quickly and accurately. Great dealership. Not my first car from Had everything ready, reducing my time spent in the dealership. All questions answered quickly and accurately. Great dealership. Not my first car from them. Thanks More

Crystal made our experience very pleasant, informative, and I’ve given the review that I have because Lou Fusz Kia was as professional as they could possibly have been! Ours salesperson Crystal made the whole e I’ve given the review that I have because Lou Fusz Kia was as professional as they could possibly have been! Ours salesperson Crystal made the whole experience fun, exciting, and very pleasant! She could not have been more helpful! We will definitely do all of our future car purchasing with Crystal and Lou Fusz Kia. More

Zack is the Champion! Zack is the champion of the dealership, there is no other worthy of such a title. We should all bow in his magnificence. Ten thousand years as Inte Zack is the champion of the dealership, there is no other worthy of such a title. We should all bow in his magnificence. Ten thousand years as Intercontinental Champion, Oooooh yeeeah! -Randy Savage More

Sales department My experience with buying my new 2020 Soul EX was exceptional. Mike Carroll did a exceptional job. Mike Feinstein also did an exceptional job in My experience with buying my new 2020 Soul EX was exceptional. Mike Carroll did a exceptional job. Mike Feinstein also did an exceptional job in helping as he did his best to try and find me my red Soul. I started out wanting a red Soul however there were none in the area. He brought a Soul EX that was Gravity Grey in color. I saw a touch of blue as he drove around the corner. I fell in love with the car. He made the rest of the buying experience easy. Thank you to both Mike's. More

Look for a Family car The help was great and was honest about things When others wasn’t I need to get into a car ASAP and others seid I was approved then come to find ou The help was great and was honest about things When others wasn’t I need to get into a car ASAP and others seid I was approved then come to find out I wasn’t and still don’t way I wasn’t so I just try Kia just to see what would happen and thanks to Kia u approved Me when my hopes was up thank you for everything and the honesty More

Appreciation Thank you Lou Fusz for bringing in people who have respect for others. Zach has been my go to for years. I honestly believe that he has MY best intere Thank you Lou Fusz for bringing in people who have respect for others. Zach has been my go to for years. I honestly believe that he has MY best interest at heart. Thank you Zach! I appreciate you. More

Crystal is amazing at her job. I have been to a lot of dealerships and was tired of their gimmicks. At Lou Fusz it was different everyone was nice and upfront, especially Crystal sh I have been to a lot of dealerships and was tired of their gimmicks. At Lou Fusz it was different everyone was nice and upfront, especially Crystal she made the car buying experience so easy and worry free. She got me the car that I wanted for a very fair deal and not only that she also checked in after the purchase to see how I'm doing with the new car so thanks again Crystal you are amazing. More