Lou Fusz Kia

State Safety & Emissions Inspection I had the State Safety and Emissions inspections performed under the Lou Fusz Auto Rewards program. I have always found the service department honest I had the State Safety and Emissions inspections performed under the Lou Fusz Auto Rewards program. I have always found the service department honest and got explanations whenever requested. I trust this service department. The service manager, Mr Stumm took time to answer my questions and the mechanic, Chris Jones took the time to answer my questions after the inspection. More

Recall Did not fix recall. I had to pay to have it fixed. I tell everyone I know to never go to Lou fusz. Biggest mistake I ever made. Did not fix recall. I had to pay to have it fixed. I tell everyone I know to never go to Lou fusz. Biggest mistake I ever made. More

Quick communication! We knew the vehicle that we wanted and Kris at Lou Fusz Kia took the extra steps to find it for us when other dealers did not take the time to do so. We knew the vehicle that we wanted and Kris at Lou Fusz Kia took the extra steps to find it for us when other dealers did not take the time to do so. He acted quickly and made sure we had all of the information we needed to get the exact car we wanted as soon as it was available. He stayed in contact and made it easy! More

Excellent! Great as always, I got there 10 minutes late and they still got me on my way in about 20 minutes. Thank you Zack for being kind to this overworked chi Great as always, I got there 10 minutes late and they still got me on my way in about 20 minutes. Thank you Zack for being kind to this overworked child. I know I was looking less than stellar and I'm not a morning person. So thank you for your patience. More

Zack always takes great care of me and my Kia Optima! The service was friendly, accommodating, easy to schedule, and quick. The waiting room is pleasant and comfortable. I feel great taking me car to Low The service was friendly, accommodating, easy to schedule, and quick. The waiting room is pleasant and comfortable. I feel great taking me car to Low Fusz for service issues. More

Nearly perfect The waiting area needed a wipe down and vacuum job, though complimentary, was lacking. I had to clean windshield when I got home. Thank you for readin The waiting area needed a wipe down and vacuum job, though complimentary, was lacking. I had to clean windshield when I got home. Thank you for reading and enjoy your day. More

Outstanding! Thanks to the consistent "excellence in service" that Lou Fusz Kia Creve Coeur provides, I no longer service my vehicle at the Jeep dealership I purch Thanks to the consistent "excellence in service" that Lou Fusz Kia Creve Coeur provides, I no longer service my vehicle at the Jeep dealership I purchased it from. My positive experience with Lou Fusz Kia Creve Coeur began after my father passed away and I took over the responsibility of maintaining my mom's Kia (purchased through this dealership). I was so taken aback by the outstanding customer service and quality workmanship that I began bringing my vehicle here also. To all of the staff at this location from those answering the phone to those working the frontline of the service desk: A world of thanks and much appreciation goes out for their smiles, friendliness, helpfulness, honest communication and interaction with me! And, much appreciation also extended to those who perform the actual mechanical services behind the scenes. Together, you create an outstanding customer experience! Some could say, "Well, that's their job." True, however, there is a difference between just doing the requirements of your job versus caring about performing it with a standard of excellence. All of you define the latter. Because of that, you turn a dreaded line item on my "have to do list" into something I actually look forward to. Awesome! :) More

Excellent This is the 3rd vehicle I have purchased from Lou Fusz Kia. My salesman Michael Cerva is awesome, he tells you the truth not just what you want to hea This is the 3rd vehicle I have purchased from Lou Fusz Kia. My salesman Michael Cerva is awesome, he tells you the truth not just what you want to hear. I will definitely return when I am ready for another vehicle. More