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Lou Fusz Kia

St. Louis, MO

4.6
4,460 Reviews
Kia automotive dealer located in the center of the St. Louis area
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Today: 9:00 AM - 5:00 PM Closed Now
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1025 N Lindbergh Blvd

St. Louis, MO

63132

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Showing 4,460 reviews

June 08, 2019

60000 mile service They were friendly and courteous. They answered all my questions and were able to work with my budget. I would definitely recommend to a friend. More

by jstn.cassidy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!

June 07, 2019

Service Lou Fusz Kia has the best customer service. Every time I go for maintenance I am treated like family. the staff is wonderful. I highly recommend. More

by queenb765
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Feinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Portnoy, Zack Lentz, Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to assist you and please let us know when we can do so again!

June 07, 2019

honest and timely service. The service department is consistent, fair and timely...they do what they say they are going to do and there are no surprises. The work is reliable a More

by LEHANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I thought that Andy helped me that day.
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.

June 07, 2019

Kris does it again Lou Fusz Kia is the place to go. This is my 7th purchase from this iconic dealership. Specifically I’ve worked with Kris Portnoy, the man the myth t More

by G. Forrest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Portnoy
June 06, 2019

Quick and Efficient Service Easy online scheduling, efficient check in and text updates on progress of service. Car maintenance went perfectly! Free car cleaning too! Would high More

by sbsb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

June 06, 2019

Paid off Car, New Engine Service was quick and proficient. My engine went out in my car. It was covered under warranty. Kia offered me a 2019 Kia Optimum to drive while they More

by stephanie.hester
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

June 06, 2019

Great Service I won a Jeep bought from a different dealer, but take the Jeep to Lou Fusz Kia for service just because of the Service Depatment.because of their serv More

by lovebird28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

June 06, 2019

Promised service check for a month - never returned my calls Go somewhere else. Service writer waited until after the 12kmi adjustment period was over to finally return a call and make an appointment for an issu More

by TEN1378
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Stumm
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Lucas Sellers
Jun 06, 2019 -

Lou Fusz Kia responded

As Service Manager of Lou Fusz Kia, I am sorry to hear that you found your service to be unsatisfactory. As discussed when the vehicle was in, KIA will not cover an alignment if the measurements are in spec. I was not aware that you had those conversations with Zack but, after hearing he promised you it would be covered Lou Fusz stood behind that promise and covered the alignment cost. If you have any other questions or concerns please contact me directly. With Respect, Andy Stumm Service Manager Lou Fusz Kia 314-595-2940

More
June 04, 2019

Great Service Team, ALWAYS a pleasure to deal with!!! The Team are ALWAYS a pleasure to deal with!!! Scheduling is important and they make it easy and it works for me!!!! Thanks a bunch guys!!! More

by jpatton3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2020 -

Lou Fusz Kia responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

June 03, 2019

Awesome service! Great customer service from my salesman Mike Carroll. This is my 3rd vehicle purchase from them. You won't be disappointed! Ask for Mike Carroll! More

by WASJR80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Feinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Carroll , Nichole Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

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