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Lou Fusz Kia
St. Louis, MO
4,346 Reviews
Kia automotive dealer located in the center of the St. Louis area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 4,346 reviews
February 15, 2019
All good Everyone did a nice job for me, I have both of my Kias serviced at Lou Fusz, bought them there as well, will do so again Everyone did a nice job for me, I have both of my Kias serviced at Lou Fusz, bought them there as well, will do so again More
by MARCEFISHER57
Verified CustomerEmployees Worked With
John, service tech, Zack Lentz, Kevin Derleth
February 15, 2019
Accomidations Appreciated I always have a good experience with the service department at Lou Fusz. The shuttle service offered was so helpful as to not interrupt my work day. E I always have a good experience with the service department at Lou Fusz. The shuttle service offered was so helpful as to not interrupt my work day. Even though I didn't call before pick-up I was able to check out and hit the road without hardly taking up any of my lunch break. More
by jcourtway
Employees Worked With
Zack Lentz, Nicci Pollard
February 15, 2019
Great Service Always helpful; always a pleasant experience! Whether it's diagnosing/fixing warranty issues or regular maintenance, Kevin and Zach do a great job! T Always helpful; always a pleasant experience! Whether it's diagnosing/fixing warranty issues or regular maintenance, Kevin and Zach do a great job! Thank you, both! More
by redjr0873
Employees Worked With
Zack Lentz, Kevin Derleth
February 15, 2019
Lou Fusz Creve Coeur Service is AWESOME The service team is ALWAYS extremely accommodating when either of the THREE Kia vehicles we currently own (all purchased from the Creve Coeur location The service team is ALWAYS extremely accommodating when either of the THREE Kia vehicles we currently own (all purchased from the Creve Coeur location) needs service). The mechanics are experts and keep our vehicles road ready. The service advisors ALWAYS get us in and answers any questions we have. Recently, Zach and Lucas in particular, went above and beyond to provide exceptional service. My 2012 Sorento needed over $2500 in repairs, but I LOVE my truck!!! Zach told me what had to be addressed immediately, and what could wait. It took three service visits to complete the work. My ride home showed up about 20 minutes past closing the night I dropped my truck off for that last service. Lucas volunteered to stay with me, never making me feel rushed or a bother. Bottom line. As a woman dealing with auto services, the Creve Coeur Lou Fusz service team individually and as a whole are standouts locally and beyond. I trust and appreciate them immensel??😉 More
by D_UCHESS08
Employees Worked With
Other Employees :
Zack Lentz, Kevin Derleth, Nicci Pollard, Lucas Sellers
February 14, 2019
Sorento Crystal was great to work with! After a not so enjoyable experience earlier in the day with another location, Crystal showed me three cars, sold me on Crystal was great to work with! After a not so enjoyable experience earlier in the day with another location, Crystal showed me three cars, sold me one, and had me out the door in less than 2 hours. maybe there should be more women in car sales! More
by Margaret84
Employees Worked With
Crystal Cody
February 14, 2019
In and out quickly Kevin took good care of me - got my new car inspections done fast and ordered parts in accordance with a recall notice. I do have to go back once the Kevin took good care of me - got my new car inspections done fast and ordered parts in accordance with a recall notice. I do have to go back once the parts to come in but expect nothing but the same. More
by christy6
February 13, 2019
Great service Zach and the service guys got me in on a Saturday so that my daughter could return to Mizzou in a safe and serviced car. Zach and the service guys got me in on a Saturday so that my daughter could return to Mizzou in a safe and serviced car. More
by bruce.kessel
Employees Worked With
Zack Lentz
February 13, 2019
Very satisfied I bought my first two Kia from Lou Fusz and then this one from Jim Butler just because I seen the car on internet. I was getting serviced by jim Butle I bought my first two Kia from Lou Fusz and then this one from Jim Butler just because I seen the car on internet. I was getting serviced by jim Butler but I never felt like they gave the same or even close to the service Lou Fusz gave. So that is why I go to Lou Fusz.. Great service. More
by Maglady3
Employees Worked With
Zack Lentz, Kevin Derleth, Nicci Pollard
February 12, 2019
Taken advantage of, scammed by the service department!! on 2/4/19 I took my Kia Optima in for an oil change, tune up, safety inspection, and an emissions inspection to renew my license tags, Upon inspectio on 2/4/19 I took my Kia Optima in for an oil change, tune up, safety inspection, and an emissions inspection to renew my license tags, Upon inspection I was told that I needed tire rod ends on the front and new tires, a front headlamp replaced, and there was a recall issue that needed to be done. I agreed to the repair work and declined the tire purchase. All work was completed and the car passed both safety and emissions testing. (A total cost of about $754.00). The very next day (2/5/19) not less than 24 hrs later the engine light came on. I immediately called the service department to inform them, I was told to bring my car back and they would look at it. I was given an appointment for 8:45 on 2/6/19. When I arrived at the service dept, I was told by Nicci Pollard that they would look at my car but I had to agree to pay $140.00 for them to put it on the machine to find out why the engine light came on if it "was not" related to work performed on 2/4/19. well low and behold I was told that it "wasn't". Nicci Pollard then informed me that the technician said I needed transmission work at a cost of $584.00. I told her that I had just spent almost $800.00 and I did not have additional money to pay for this additional work to be done, she then told me to apply online for a loan to pay for it. I was very insulted!!!!!!!!!!!!! I declined the work but still had to pay $140.00. I feel totally taken advantage of because if there truly was a problem with the transmission........ 1.) why was this "transmission" issue not found when I took the car in on 2/4/19? 2.) How did the car pass both safety and emissions testing on 2/4/19 and not 24 hrs later there is a $584.00 "transmission repair" needed? 3.) My transmission was working fine before I brought the car in for service; now all of a sudden a major repair is needed? I have brought my car to Lou Fusz Kia for service and maintenance in the past , and I have never felt so deceived and insulted as I have this service repair experience. I will no longer be a Lou Fusz service customer. I will have my car repaired just not at your dealership. AND I WILL BE SHARING THIS SERVICE EXPERIENCE!!!!!!!!!!!! More
by lgray4288
February 11, 2019
Recent Service Visit I was very satisfied with my recent visit. The service facility is very clean, spacious, and comfortable. The reason for my visit was for inspection I was very satisfied with my recent visit. The service facility is very clean, spacious, and comfortable. The reason for my visit was for inspections (safety/emissions) needed for license plate renewal. Everything was processed in a timely manner. More
by mebuda00
Employees Worked With
Nicci Pollard
