Lou Fusz Kia

Always a good experience! There is no other place that I would take my car. The people are great and the service is exceptional. We’ve bought 3 cars from Lou Fusz Kia and it de There is no other place that I would take my car. The people are great and the service is exceptional. We’ve bought 3 cars from Lou Fusz Kia and it definitely won’t be our last! More

First time in 12 years I have to question? The professionalism is always good and they are always helpful in answering any of your concerns. But I question now [ after 12 years] if my Van rea The professionalism is always good and they are always helpful in answering any of your concerns. But I question now [ after 12 years] if my Van really has needed what they said would fix my car. Came in for just an inspection and emission test. Told me I needed engine seals [they just put on 6 months earlier]. When I questioned, they looked it up and found out that they did in deed replace the seals. The end result was they did not clean the engine good when they replaced the seal and that is why they saw oil leaks. Something just doesn't feel right I've trusted them for 12 years, I would of spent another 800 for something they already fixed . More

Received a Lot of Attention I went in for an oil change and recall repair, but wound up buying my dream car. While my car was being serviced, I got immediate attention when I inq I went in for an oil change and recall repair, but wound up buying my dream car. While my car was being serviced, I got immediate attention when I inquired about the car before the showroom was even open. I was able to negotiate a very good deal over text and the phone with Kris. I had additional help choosing the right car and getting the most for my trade from the Regional Manager, Michael Feinstein. I felt like a diplomat from the service department to the porter, Jason to the sales floor and to the finance department. There were no pressure sales tactics throughout the whole experience.There was only one little issue with the recall work, but they had a loaner car on the spot. More

WARRANTY SERVICE FIXED, LOANER CAR, REPAIR COMPLETE UNDER WARRANTY. NOTHING OUT OF POCKET, EXCEPT FOR GAS FOR LOANER CAR. I THINK IT WAS GOOD DEAL. WILL BUY ANOTHER CA FIXED, LOANER CAR, REPAIR COMPLETE UNDER WARRANTY. NOTHING OUT OF POCKET, EXCEPT FOR GAS FOR LOANER CAR. I THINK IT WAS GOOD DEAL. WILL BUY ANOTHER CAR FROM LOU FUSZ More

Fob reapair It took about 2.5 hours. I should have been informed about the long wait and a loaner should have been available for me. Not very happy. It took about 2.5 hours. I should have been informed about the long wait and a loaner should have been available for me. Not very happy. More

Positive experience Mike Cerva was my salesperson, and he was easy to deal with. He got to know what I was looking for, answered every question and was responsive to all Mike Cerva was my salesperson, and he was easy to deal with. He got to know what I was looking for, answered every question and was responsive to all emails. In the end, I got a deal on the car I wanted that was about $700 below the low end of KBB’s fair-market value range for its model. Lou Fusz earned five stars from me More

Great service I was in and out in a reasonable amount of time. They recommended several other services for my car but weren’t pushy about it. I also appreciated the I was in and out in a reasonable amount of time. They recommended several other services for my car but weren’t pushy about it. I also appreciated the free vacuuming! More

Fantastic experience Sam Day was absolutely great managing our repair and working with the insurance company. He was incredible. Cannot rate him highly enough. Also, Erin Sam Day was absolutely great managing our repair and working with the insurance company. He was incredible. Cannot rate him highly enough. Also, Erin at the front desk was great. They made everything as possible. They went out of their way to de-stress a difficult time. More

On time and Wonderful I made a appointment which was easy to do. I showed up a few minutes before and I was greeted before I even got out of my car. They took me right in a I made a appointment which was easy to do. I showed up a few minutes before and I was greeted before I even got out of my car. They took me right in and got started on the car. I was personally shown the waiting room and everything available such as drinks and snacks. Everyone was very professional. Best service I have ever received. More

Always friendly Called on Friday to make my appointment and they suggested I just come up on Saturday no appointment needed, that was great! Got my 6 month services Called on Friday to make my appointment and they suggested I just come up on Saturday no appointment needed, that was great! Got my 6 month services done. Customer service was friendly, made small talk. Service was fast. My car was clean and ready to go in about an hour. More