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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,556 Reviews

2,556 Reviews of Lou Fusz Kia - Service Center

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January 03, 2025

My car has a weird smell from them fixing it. Thru told me about it though. More

by chasesmomma00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who to put.
January 03, 2025

Super easy drop off and pickup. Good communication and the price was right. Will go there again More

by tysonquattlebaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Jan 09, 2025 -

Lou Fusz Kia responded

Glad that your experience with us was an easy one!

January 03, 2025

Clean and friendly environment. Service wasn’t that long. Overall 10/10 I will recommend More

by chelwoods06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 09, 2025 -

Lou Fusz Kia responded

We appreciate the kind words!

January 03, 2025

New car. Thought there was a clutch problem when backing up. They explained I had to turn off parking assist when backing up incline to my garage. Car thoug More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Laws
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Degenhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirstie Crook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Lou Fusz Kia responded

Let us know if you need any other assistance adjusting to your new vehicle. Thank you!

January 02, 2025

Jeffrey was great. He provided good communication and addressed my concerns. I appreciate his approach. More

by KSPARKER
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Jan 09, 2025 -

Lou Fusz Kia responded

Happy to hear that Jeffrey was able to take care of you!

December 30, 2024

Great work by the service department. Everyone at Fusz has been great. My car experience has been terrific. More

by knshap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schaeperkoetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Lou Fusz Kia responded

We're glad to hear that our staff was able to provide a terrific experience for you!

December 30, 2024

Andy was very rude. It seemed as if he was prejudicial towards my husband and me. He was not helpful and made it as if the error was on our side, but it was actually Kia More

by lmterry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy in maintenance
Jan 02, 2025 -

Lou Fusz Kia responded

We apologize for the poor experience you had with Andy. We have passed this message along and we hope to resolve this issue.

December 29, 2024

Have had great experiences at Lou Fusz Kia from my initial purchase to each service visit so far. There’s a guy (don’t remember his name) that works at the service desk (usually sits on left end) that More

by SHELDONCOACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy at service desk I mentioned in my comment. 4 stars instead of 5.
Jan 02, 2025 -

Lou Fusz Kia responded

Thank you for the review!

December 29, 2024

Work was finished in a satisfactory manner and in timeframe promised. Courteous and professional staff More

by Jo B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
Jan 02, 2025 -

Lou Fusz Kia responded

We're glad that our staff was able to take care of you!

December 27, 2024

Service was fast and accurate and Service manager was responsive to the needs of what needed to be done. More

by awantech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 27, 2024 -

Lou Fusz Kia responded

We're happy that our staff was able to take care of you!

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