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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,610 Reviews

2,610 Reviews of Lou Fusz Kia - Service Center

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July 20, 2022

Nicky was so good fitting me in for an oil change, she let me know there would be a wait but I didn’t mind at all I know how busy Saturdays can be More

by SHORTALLAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicky in service
Jul 25, 2022 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer and we hope to see you again!

July 20, 2022

Excellent service from Zack in the repair shop. Very glad I chose to have my Kia repaired here More

by MELISSA.A.REISS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Jul 25, 2022 -

Lou Fusz Kia responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

July 19, 2022

The people there are very friendly very knowledgeable and always get me in and out in a reasonable time My only complaint is I went in to get an oil change and ask them to check everything make sure everyth More

by nvaughnstl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirstie Crook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Lou Fusz Kia responded

Thank you for your kind words. We appreciate you bringing this to our attention and we will be passing your message along. We hope to see you again and provide you with a five-star experience for next time!

July 19, 2022

Been coming back for OVER 20 years. The service that I get here is exceptional! Wouldn't go anywhere else cause they truly treat me like family. More

by TJ Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack, Nicole, and Kevin ALL in service
Jul 25, 2022 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

July 18, 2022

As usual first class service and repairs to my vehicle. Their service advisors are always friendly and help me take care of all my concerns. More

by BUSCHMAN961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci
Jul 25, 2022 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer and we hope to see you again!

July 17, 2022

I love this place. The great people and great atmosphere is almost like I am paid to be here! More

by josh65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach. Nicci Brandy. Kevin.
Jul 18, 2022 -

Lou Fusz Kia responded

Thank you for your kind words! We are happy to have you as our customer and we look forward to continuing to see you in the future!

July 15, 2022

Fast, efficient, reliable and friendly! Always a pleasure to get work done here! Great people, great time! Thank you very much! More

by kingtypo246
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Chavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Lou Fusz Kia responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

Jul 18, 2022 -

kingtypo246 responded

Keep up the great work, and I will be back.

July 15, 2022

This dealership is always courteous and very friendly! They care about their customers! Andy is the manager and has such a great attitude and I believe his attitude is reflected by his employees. Joey is More

by mgk1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy, Joey,
Jul 18, 2022 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer and we hope to see you again!

July 15, 2022

The service writer that I dealt with was very unfriendly and she acted like she was doing me a favor by looking at my paint problems. They didn’t end up addressing any of the paint problems on my brand new More

by joereask
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Curtis Laws
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Lou Fusz Kia responded

Thank you for taking the time to bring this to our attention, Joe. We appreciate you as our customer and we will be passing your message along to our management. We always want to treat our customers with respect and we hope to see you in our store again.

Jul 26, 2022 -

joereask responded

Thanks for the canned response. NONE of the paint or trim problems were even addressed after the visit was complete. That is the biggest concern.

July 15, 2022

This voids my previous rating of one star. Zachery Lentz worked very hard to cope with a broken down State printer unit at the dealership. I was told by the State of Missouri that the State is More

by REVREIGSTAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachery Lentz
Jul 18, 2022 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

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