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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,583 Reviews

2,583 Reviews of Lou Fusz Kia - Service Center

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April 20, 2022

Great dealership, service department was friendly and professional and was a joy to deal with, waiting area is very comfortable clean and they washed and vacuum my car while I waited for my oil change More

by vince.j.introcaso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Feinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nichole Medsker
Apr 25, 2022 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer, and we look forward to seeing you in our store again!

April 20, 2022

What can we say. ...been going to Lou Fusz Kia for sales and service for about 22 years. I am pretty sure that should tell you how our family feels. Great service an More

by BJB232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Kloempken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Cody, Macey Oates
Apr 25, 2022 -

Lou Fusz Kia responded

Thank you for all of your kind words about our store. We are happy to serve you.

April 20, 2022

Very great first time visit love the fountain drinks I'll keep coming for service More

by ARTICCHILL24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Apr 25, 2022 -

Lou Fusz Kia responded

Thank you for your kind words. We appreciate you as our customer and we look forward to seeing you again!

April 18, 2022

Fusz Kia Service Department always goes out of their way to make sure their customers service needs are met. as always another great job well done by all involved. More

by MEDLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Derleth
Apr 20, 2022 -

Lou Fusz Kia responded

We appreciate you choosing our store! Thank you for your kind words and we look forward to seeing you again!

April 18, 2022

Every time I come to the Lou fusz Kia dealership I am always in and out. They are always so nice, and very informative! I would definitely recommend them to any of my Kia owners. You won’t be disappointe More

by Chrissy7392
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd
Apr 20, 2022 -

Lou Fusz Kia responded

We appreciate you choosing our store! Thank you for your kind words and we look forward to seeing you again!

April 15, 2022

Beautiful waiting area, always pleasant upon entry, informative while you wait. Excellent service every time I go! More

by AMILLERTIME007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cerva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz
Apr 18, 2022 -

Lou Fusz Kia responded

Thank you for all of your kind words. We are happy to serve you in our store and we look forward to seeing you again!

April 14, 2022

They are always professional and will explain to me what ever I ask. They are all very cordial More

by lookandlive77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack
Apr 18, 2022 -

Lou Fusz Kia responded

Thank you for all of your kind words. We are happy to serve you in our store and we look forward to seeing you again!

April 14, 2022

Sent my wife to service her car, and she was targeted. They sold her "fuel system cleaning" for over $100. (comes in a bottle for $5.) Brake fluid change, $60 rotation, etc. So a 3000 mile oil change More

by pjschaerer
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Thomas Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Lou Fusz Kia responded

Hello pjschaerer, Thank you for taking the time to tell us about your experience at Lou Fusz Kia. We appreciate your feedback since it helps us improve our service and your experience. As Service Manager of Lou Fusz Kia, I am sorry to hear that you found your service to be unsatisfactory. The maintenance is recommended to every vehicle that enters our service facility at 45,000 miles. It is our job to advise how to take care of your vehicle to the fullest. Any additional service can always be declined Please feel free to reach out to me directly by responding to this message so I can ensure you are satisfied with your experience. Andy Stumm 314-595-2940

April 13, 2022

Awesome service department! Got it done quick and they my car every time! Reasonable price for the work that was done. More

by BBOYSTER11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Apr 18, 2022 -

Lou Fusz Kia responded

We appreciate you! Thank you for choosing our store, and we look forward to seeing you again.

April 12, 2022

Service staff is friendly and courteous. Waiting room is spacious with ample amenities such as Wifi, beverages and entertainment. More

by zryanjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of the name
Apr 18, 2022 -

Lou Fusz Kia responded

We value you and we are happy to serve you in our store. Thank you and we look forward to serving you again!

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