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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,580 Reviews

2,580 Reviews of Lou Fusz Kia - Service Center

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June 30, 2021

I am always well taken care of with care and attention Thank you dam Day and Andy Stum More

by jolyn413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Lou Fusz Kia responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to assist you, and please let us know when we can do so again!

June 28, 2021

Zack in service is the best. My car was taken care of like he actually owned it. I love Lou Fusz Kia. YOU GUYS ARE THE BEST. More

by sodadrivertv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack the service adviser.
Jun 29, 2021 -

Lou Fusz Kia responded

Thanks for this awesome review and kind words about Zack! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive needs that you might have. Until then, take care!

June 27, 2021

Always a great experience. I have been a sales and service customer for over 20 years and can't say I have ever been unhappy with anyone there. Would say the best Kia dealer in the metro area. More

by BJB232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Jun 29, 2021 -

Lou Fusz Kia responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

June 23, 2021

The service department is always great here. I’m always greeted by Nikki and we continue our conversation from the last visit. Service is fast and the personal touches make coming back an easy choice More

by SHANE054
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Laws
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki and service department
Jun 24, 2021 -

Lou Fusz Kia responded

We appreciate you leaving us a review. Thank you for your kind words about Nikki as well. Your business is very important to us and we are always looking for ways to improve. Thank you very much for your feedback and will share your thoughts with our team.

June 23, 2021

Nice job Andy and Zach! Thank you both for always providing great service for me. You both deserve a raise or at least a nice gift card! More

by dave@smbcreativegroup.com
Recommend Dealer
Yes
Employees Worked With
Andy and Zach
Jun 24, 2021 -

Lou Fusz Kia responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day.

June 17, 2021

Service was great, everyone was nice and friendly, waiting area was nice and clean chairs and table were separated for social distance. Work done in timely manner. More

by haywoods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Jun 17, 2021 -

Lou Fusz Kia responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Thank you for your feedback about our social distancing. Don’t hesitate to reach out to us for anything else.

June 13, 2021

Love, love, love the KIA service department. Zach Lentz always takes great care of me. I also really appreciate the free car wash. Five stars all around! More

by KBRACKEEN2814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Jun 14, 2021 -

Lou Fusz Kia responded

Your feedback is very important to us! Thank you so much for taking the time to leave us a review. We value your business and look forward to seeing you at our dealership again soon!

June 09, 2021

Totally love this dealership. Kevin derlath is very nice has a great attitude and takes care of my Kia. He always greets you with a smile! Larry Haywood was my salesman, he was so patient and knowledgeabl More

by diane.reichert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Haywood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Derleth
Jun 14, 2021 -

Lou Fusz Kia responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

June 09, 2021

All the staff always give a 110 percent for their customers and stay with problems until they are fixed and do it with keeping your cost down. More

by MEDLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz
Jun 14, 2021 -

Lou Fusz Kia responded

Thanks for reviewing your experience! We're happy to hear that you enjoyed your time with us.

June 09, 2021

I think, but am not positive, that they recommended $500 + worth of replacement parts and labor that my car does not need. I think they did same last time I had my car in. More

by car
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Zack Lentz
Jun 14, 2021 -

Lou Fusz Kia responded

We appreciate your business. We will recommend services based on the manufactures recommended service intervals. We appreciate your business and look forward to serving you again.

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