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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,559 Reviews

2,559 Reviews of Lou Fusz Kia - Service Center

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January 16, 2021

Always a pleasant place to have my car work done. Nice and friendly staff, clear waiting area. As long as they continue to do good work, I'll continue taking my car to them. More

by HIJEAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Jan 20, 2021 -

Lou Fusz Kia responded

Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!

January 12, 2021

Another great service experience! This my third Kia with Lou Fusz and there is a reason why I keep coming back...the awesome service team! I wouldn’t trust anyone else with my car. More

by NicsForte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Jan 20, 2021 -

Lou Fusz Kia responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

January 12, 2021

They do great work. Provide wonderful service at great prices compared to other dealerships I’ve been to in the past. Very friendly staff as well. More

by cklw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Jan 20, 2021 -

Lou Fusz Kia responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

January 11, 2021

Had a problem with my car! Called service department! Zack answered and I explained what it was doing! He said bring it in now if u can! This was not a emergency! I could still drive it etc! I know they More

by frgbahr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz
Jan 20, 2021 -

Lou Fusz Kia responded

Thanks for the kind review. Let us know if we can help with anything else.

January 07, 2021

They were very timely when it came to my oil change. The only reason I gave them 3 stars is because when I go to turn my wheel or brake, I feel and hear a popping noise under my left foot. I told them about More

by nelsonbrettany91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember who it was
Jan 20, 2021 -

Lou Fusz Kia responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

January 01, 2021

The service Team was very service' friendly.The The service Team was very service' friendly. The waiting time was reasonable. The waiting area was accommodating and set up for social distance. More

by CORINE0713
Recommend Dealer
Yes
Employees Worked With
Brandon Alexander
Jan 05, 2021 -

Lou Fusz Kia responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.

January 01, 2021

Another great job by the service team at Lou Fusz Kia, They are still stay on top of all our needs even with all this mess going on around us. Many Thanks for all you guys do. More

by MEDLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Kevin Derleth
Jan 05, 2021 -

Lou Fusz Kia responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

December 28, 2020

Service team is excellent in helping me maintain my vehicle and does not try to “oversell” their services or products. This is the reason I keep coming back instead of going to a Chevy dealership or so More

by kelly1236us
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Jan 05, 2021 -

Lou Fusz Kia responded

We are so glad you had a great experience. We strive at offering a pleasant non-stress experience. If there is anything we can do for you in the future please let us know. We look forward to seeing you again soon.

December 25, 2020

On the receipt for this service it said my car was washed and vacuumed. It clearly was not which makes me wonder about other services More

by tegan98
Recommend Dealer
No
Employees Worked With
I do not know
Jan 05, 2021 -

Lou Fusz Kia responded

We apologize for not washing your vehicle. We were having problems with the wash and did not inform you. Next time you are in the area please let us know so we can wash it for you. We appreciate you very much.

December 25, 2020

As always they took care of issue and repaired very quickly always a pleasure to work with a staff that cares about what they do. More

by MEDLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Kevin Derleth
Jan 05, 2021 -

Lou Fusz Kia responded

Thank you for taking the time to let us know of your experience. We value your business and will continuously strive to make your visit better. If there is anything we can do please reach out to us.

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